- Service & Repair
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by Oliver from Rochester, NY |
First off, they low balled me on my trade-in. Then they wouldn't negotiate on the price of the vehicle I was going to buy, but I bought it because it was exactly what I wanted. Then they set me up with a finance manager who doesn't even tell me the interest rate or monthly payment I'm receiving until the day I picked up the car...seriously!!! I pickup the car and then they don't even have the decency to clean the interior...pure laziness and ignorance on their part!!! Oh, the car needed new brakes and rotors and they're so cheap they milled the rotors instead of replacing them!!! I got the Zeibart paint protector applied, but they didn't tell me that it wasn't applied to a newly painted side-view mirror. The paint chipped on the mirror a day later and here I am 3 weeks later still waiting for someone to return my voice mails I left to get this taken care of!!! Even the general manager has yet to get back to me. The bank that the loan is through doesn't allow electronic payments!!! The whole experience was a disaster. I would highly suggest staying away from them, unless you want to go through the same stressful buying experience I did. Seriously, buy a Toyota or another used car brand elsewhere. I've had better experiences at Dorschel in Rochester, and I've never bought a car from them. I guess that's my fault for choosing Romano and now I have to live with that decision.
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Shopped for a used car
Does not recommend this dealer
Did make a purchase
May 1, 2014
Dear Mr. Cacovski, Thank you for taking out the time to bring your concerns to our attention. Customer satisfaction is our top Priority at Romano Toyota and we would never want you leaving our Dealership feeling unhappy. Hopefully my conversation with you Friday cleared up some of the confusion and help restore your confidence in our Dealership and what we stand for. Please do not hesitate to contact me directly with any concerns and I look forward to working with you in the future. As always, thank you for your business. Thank you, Mike Abbey General Manager (315) 445-1070 | Romano Toyota