Sullivan-Parkhill Imports, Inc.

401 W Marketview Dr, Champaign, IL 61822

Average Ratings

4.6 out of 5.0
29 out of 31 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 31 reviews
5.0 out of 5.0

Service manager did excellent job

by from Champaign, IL |

I highly recommend this service facility. Service Manager Mike Lawson explained the advantages of per-paid maintenance, and told me exactly what services were recommended for my car and why. He did an excellent job! The technicians here always do great work. I will definitely be using this facility again for future service needs.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Happy Day!

by from Champaign, Ilinois |

Friendly staff that keep you informed as a repair situation proceeds and helps the owner feel more confident in a positive outcome.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

I am very with happy with prompt services provide.

by from Champaign IL |

Friendly reception, especially offered by the service manager. When requested, he took time to explain the work that was done on my car and extended services for other problems that needs attention in the future.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Showroom and grounds I saw were clean and polished

by from Topeka, Kansas |

Lisa answered my questions quickly. i had done most of my research beforehand. The website answered many of my questions and it was easy to navigate.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service - both front office/service

by from Savoy, IL |

The staff make you feel comfortable and more like a friend than a customer. The technicians are excellent and never have had a problem with the services.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Mercedes dealership service

by from Champaign |

Mike in mercedes service was absolutely awesome. Unlike other people I've worked with he checked to see if things were under warranty and saved me a great deal of money. In addition he emailed me a complete work up of my car and the pricing.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Nightmare service

by from Rossville, IL |

I guess since my last horrific review was removed, I'll reiterate and warn on how truly awful this experience was. In 2005, we purchased a 1995 W124 E320. That?s our baby. She?s been MB serviced since day one. We bought her in SC, moved to UT and finally ended up in the heartland here in IL. In October 2013, we took her in for service (in 2005 she had approximately 80K and now sits kissing 120k miles). 7 months later and twice the original estimate, we got her back to the tune of $14k. Within 300 miles, the ?Check Engine? light came on. I guess that must be part of the additional feature of having to replace the cams doing the head gasket. Oh wait, that must be having to replace the entire exhaust system to repair the exhaust manifold. Silly me, that must be from replacing the engine wiring harness to fix the power antenna! Lack of communication, incompetent service and arrogance were the themes of that nightmare experience. The icing on the cake was getting a "new" invoice upon checkout for MORE money that we'd never seen before. Thankfully, I had printed out the invoice that was emailed to me. That saved me almost $300. Incompetence is the order of the day at this place. I wonder if this review will be deleted as well. I haven't said anything that isn't true. What say you Mr. Jake?

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Survey

by from Champaign, IL |

My husband always takes the car, and he feels the service is speedy and they only fix what is broken. Do not try to sell him services he does not really need.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

An overall enjoyable experience

by from Champaign, IL |

Lisa made my whole car-buying experience very enjoyable. I didn't feel pressured and I was impressed with her thorough knowledge of the process and of the car I ended up purchasing. I will definitely be recommending her and the dealership.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Champaign, IL |

coffee. friendliness of staff, washed the car (very nice) I am confident my car was serviced the right way. I feel safe.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 31 reviews)