I want someone to be aware of the issues I have faced with this dealership. When I purchased my car I was very happy because it had the options that I wanted. When I came to pick it up, it had been raining so he gave me a we owe for this. It would not have bothered me so much, but they ended up having to bring it to my work a four hours after I purchased it so I do not understand, why they did not clean in between times. Then there is the service department. One of my fog lights just fell out. I brought my car up there to get the cleaning then to get that light looked at. He (Calum Jones) told me to bring it in on Wednesday, but call on Tuesday and ask for Candy to see if I could get a rental car. I called on Tuesday for Candy and she was very rude about the whole process and said that Calum knows better than that and then transferred me back to Calum thenCalum told me to go ahead and bring it in on Tuesday (the 3rd). So I was late to work, but took the car to dealership and waited for Calum, then he sent me to Candy, then Candy was upset because Calum did not open an RO before sending me over there. The whole process was very unprofessional. So I got my rental car and went to work. On the way home ( I go by that exit on 121)O before sending me over there. The whole process was very unprofessional. So I got my rental car and went to work. On the way home ( I go by that exit on 121) I called and asked Calum if he could get the Graff Chevrolet sticker taken off my car. He then proceeded to tell me he had been so busy he did not call me to let me know that the part was back ordered, and I would have to pick up my car, wait for the part,then bring it back. I then said my gps said I would get there at 5:58 p.m. can I come an pick my car up. He talked to the cashier and said I could not pick my car back up until the next day because Candy does the rentals and she has to be there. I asked why, I was just dropping the car off, she could check it in in the morning? He said they could not leave it on the service drive overnight. I was upset. I did not want to be late for work another day and I wanted my car back. I called the dealership back and asked for the service manager, and Calum said he had left to go to a soft ball game. I asked for any kind of manager, and he said no one was there. I asked him again why I could not just come and pick my car up and he said I could not. He said I would have to talk to a manager tomorrow. I absolutely DO NOT understand why I could not of picked my car up!!! This is poor customer service.
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