Napleton's Valley Hyundai

Napleton's Valley Hyundai

4333 Ogden Ave, Aurora, IL 60504

New 888-574-2071
Used 888-574-2072
Service 877-566-7341

PRESSURE FREE ZONE - No Games, No Hassles, No Gimmicks

Average Ratings

4.6 out of 5.0
88 out of 98 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    31-40 of 98 reviews
5.0 out of 5.0

Worth the drive, Awesome customer service!!

by from Illinois Quad Cities |

What a great experience it was to work with this dealership for the purchase of my 2012 Sonata Limited! From my very first contact with them, the internet sales associate was friendly, professional and very accommodating when making an appointment to test drive my car. Allison was very prompt in her responses to my questions and offered directions to the dealership. Once I was arrived at the dealership, I was amazed by the inventory/ selection of new and used vehicles. Kris Bussey greeted me by name and made this purchase nearly painless as I was trading in a car I really loved. He was extrememly knowledgeable about the entire line of Hyundai vehicles.When we took delivery of the vehicle, all the staff we came in contact with were extremely courtesous and helpful- making this by far the most enjoyable, satisfying car buying experience we have ever had! Many thanks to Kris, Allison, and the entire Napleton's team! It was worth the drive from 100 miles away to work with such a wonderful dealership!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great overall service from Hyundai Naperville

by from Naperville, IL |

I can't express enough how delighted I was with the overall service at the Hyundai Garage in Naperville. I found myself in a difficult situation after moving from the US to the US, with no credit history and no knowledge of how to try and lease a car. The effort of Kris, Mike, Jackie and Derrick went over and beyond what I expected and certainly so much more than any other dealership I went to (and I went to almost all in Naperville)!!! They all worked from dusk till dawn to try and find different ways to get the deal done and I am delighted with both the cars (Genesis and Santa Fe Sport) and more importantly the service that I received. Considering these guys are working in a construction site until their office is ready, it is testament to the guys (and all of the others there) that they provide this level of service with everything going on. The only reason the facilities is shown so low is that it is under construction - great job in the circumstances guys Thanks again for all of your help

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

NOT happy

by from naperville, il |

I recently contacted them via email regarding a car I was interested in. I got an immediate response stating the car was no longer available. Shortly after that I received a voicemail saying the car IS available but not able to be shown or driven at the time. It was soon after that email that I realized I TRIED buying a car from this dealership 8 months ago, and they SOLD it minutes before we got there, even though we were in contact with the sales man all day and evening. They will never have my business.

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Customer Service
Buying Process
Not Applicable
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Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Experience

by from Aurora, IL |

Great Experience I purchased my car from Napleton's Valley Hyundai last week and if you are looking to buy a new car that is the place to go. The staff was amazing and friendly, they made me feel comfortable and didn't rush me or try to sell me on anything else. I worked with Jordan Kabranov and he is the greatest salesman I have ever worked with. He wasn't pushy he allowed me to tell him what I wanted and didn't try to up sell me on anything. The process was quick and easy as well. I was in and out in 2.5-3 hours. I would ABSOLUTELY recommend Napleton's Valley Hyundai to anyone who is looking to buy a new car. I had the most wonderful experience.

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Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Buying Experience

by from Chicago, Illinois |

My partner and I had been to a few dealerships in Chicago proper and the experiences were not pleasant. We dealt with some rude salesman, very uncooperative. It was a totally different experience at Napleton's. I called ahead to schedule a test drive. The car was out front and ready to drive on arrival. Goran, our sales executive, let us drive around to our hearts content. We had a concern about the car fitting into our garage. To our surprise, he let us take the car home for four days to test drive, ect. The car wasn't exactly the one we wanted, so he was able to get our desired car (red Azera) form another lot. The price agreed was without any haggling. We even got a great trade in on my Sonata. The finance part of the deal was a breeze, no pressure. The easiest car buying experience ever!!!! Ask for Goran, he's great. John and Scott

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Job

by from Naperville, IL |

Over the years I have bought many cars with the same old stuff about offer, counter offer, wait a minute I will have to take this to my manager etc. No games here I told George what we wanted and the price range we wanted and he listened to us. We had a very pleasant experience through all of the stages. I feel we walked away gaining some new friends.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Chicago, IL |

Great deal, friendly people, managers went way out of their way to make me feel special. They were very informative and helped me make the decision that best fits my needs. I walked away feeling very good. I definitely will use them again and recommend them.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Plainfield, IL |

Great Service My husband and I needed to find a car as soon as possible. We went from two cars to one, and soon the one car was going to be giving out soon. Everyone that we know for the most part has gotten their cars from this dealer, and loves them! Everyone we know that went had good to perfect credit. So here we go with less than great credit, with no money down, and to be honest not a lot of hope to find a car. The guys at Napelton are phenomenal. We were attended to right away, asked what we were looking for, price range, car type, etc. Greg was great. He listened to what we wanted, tried his best to find something, and was very patient. Mike was great as well, he really seemed like he wanted us to leave with something. Of course they are salesmen and this is what they do, but they didn?t make it seem like we were just a number or quota that needed to be met. Finally when it seemed we would find nothing Kiko stepped in to help. Awesome, awesome help! He worked with our numbers in a way that (could be part of his job) felt like he was going beyond his job. He broke down our expenses for my husband and I, showed us where we could save, what could be replaced, and opened our minds to areas in our expenses and even in our credit that would be benefitting us. Overall our friends and family were right. This is a great dealer. They really care about their customers not just their sales. We will definitely be back in the future and hopefully we would make it a little easier on them the next time ?. Clearly there isn?t a situation that Napleton?s cannot handle.

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Not Applicable
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Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service!

by from Skokie, IL |

Great Customer Service! Staff is extremely friendly and efficient. Unlike other dealers they have excellent work ethics, great attitude; they get the job done fast and easy! If you are planning to purchase car, visit Napleton's Valley Hyundai and ask for Mike Myers!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Dealership

by from Naperville, IL |

Great dealership They're friendly, fair, care about getting you a good price, and they want you to have a good experience. Nothing like the car buying experience at some other dealerships. From the sales staff, managers, customer service, and finance, it's a good experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(31-40 of 98 reviews)