DARCARS Volkswagen Silver Spring

12511 Prosperity Dr, Silver Spring, MD 20904

Average Ratings

4.4 out of 5.0
10 out of 12 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 12 reviews
5.0 out of 5.0

Highly recommend Leslie!

by from Takoma Park, MD |

Leslie was superb. No pressure and helped me get an incredible deal on my 2013 GTI. I was happy to do business with her and she made shopping for my first car a breeze. I highly recommend her!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

DARCARS Volkswagen Silver Spring responded to this review

March 13, 2015

Thank you for your kind words Robert. We hope you love your beautiful new 2013 GTI. We look forward to seeing you soon.


5.0 out of 5.0

Love my new Jetta

by from Rockville |

leased my third Jetta !!! Great experience.! Everyone here was so nice and helpful!w

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

DARCARS Volkswagen Silver Spring responded to this review

March 11, 2015

Thank you for your kind words! We appreciate your business and hope you enjoy your new Jetta!


5.0 out of 5.0

Truly a pleasure working with Brandon and Ana

by from Columbia |

Truly a pleasure working with Brandon Downing and Ana Bravo. I recently purchased a 2015 Jetta TDI from Brandon for a great price and Ana got me a great rate as well.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Team at Darcars!

by from Silver Spring, MD |

The staff at this location is different to say the least. While many individuals that work at dealerships are mainly worried about if you are a buyer or not, the team at DARCARS Volkswagen are real people that care about their customers and their concerns. It seems that the people who leave negative reviews about this dealership are simply impatient, and what they dont realize is that good things (and also important things like car buying) take time. Period. The sales manager Kamran is very reserved and attentive, he is also straight forward when it comes down to yes and no questions which is very important to a customer like myself. The sales team members Brandon, Abdul and Dean are very generous and willing to listen. Brandon is simply a genuine individual who not only cares about doing the right thing, but also about being professional and having a good time while doing it. Abdul seems to have been with the company for a long time, and his customer service shows it. You can tell he can handle most issues immediately. Dean seems to be willing to help anyone at any time, no matter how busy he is. There is nothing more comforting than knowing the people you are conducting business with actually care! I experienced all of these guy's help while I was making my purchase here, and I am a life time customer because they are a committed team who really do care!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very Happy With My Experience Buying a 2015 GTI

by from Washington, DC |

I recently bought a new 2015 GTI from Brandon Downing at Darcars. He was a pleasure to work with, honest, and not pushy in the least. I can't recommend him highly enough.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Vehicle Purchase

by from Silver Spring, MD |

On my first visit to the dealership and several thereafter I was greeting by a young salesman Mr. Downing. He was courteous, professional, and very knowledgeable about their products and services. I said to him that I had visited the manufacturers' website and that I want to physical see the models to make a decision; but I am not ready to make a sale today and that I would call him later. I made several phone calls and visits to the dealership with questions about the services before I purchase my SUV. Mr. Sheikh/Mr. Downing were my sales consultants. I was introduced to the managers of the various departments. They are the best example of Team support. Each of my visits to Volkswagen of Silver Spring I was treated with the highest regard as a customer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best car buying experience!!!

by from Potomac |

Thank you team Darcars VW. You made my day. Love my first car and love my dealer.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrible experience with VW Repairs.

by from Silver Spring MD |

After bringing my VW to be repaired at the Silver Spring shop I left with my car in greater disrepair than when i pulled in. Never again will i have Dar Cars VW service my vehicle nor would i recommend anyone else take their car. The mechanics are cut rate and the customer service was spotty. Don't trust your car here folks.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


2.0 out of 5.0

Not real happy with DARCARS

by from Timonium, Md. |

I was looking for a specific brand new Tiguan for my daughter as a graduation present. DARCARS contacted me via email saying they could get one. Many of their emails did not address my specific questions, and they were hounding me for a phone number. I did not give out my correct phone number (which I stated in my original post at CARS.com), because I did not want to field a lot of phone calls at work or during my commute. The sales doodle stopped emailing but the sales manager stepped up and finally gave me an on-the-street price. This would have been too late except another dealer was trying to do an exchange to get the Tiguan we wanted. So, I called up the sales manager and said I could come down immediately and purchase the Tiguan. He said he sold it to Fitzgerald VW (not a dealer I was in contact with about a Tiguan), but he could get another one. Two days came and went. I heard nothing from DARCARS. The other (unmentioned) dealer said the Tiguan I wanted just wasn't available. I had to decide on a second choice. I did a simple Internet search and found 104 Tiguan's equipped exactly the way I wanted including 24 the color I wanted. So I bought one. Funny thing is I saved over two grand. A few days later I got an email from the original sales doodle at DARCARS wanting to know if I still wanted a Tiguan. I hadn't heard from him in more than a week. I told him I had been dealing with the sales manager because that is who contacted me (the sales doodle got at least two emails via a cc, so he should have known), and when he said he could get one but didn't, I went elsewhere and bought one. Rather than being happy for me (I got what I wanted) and happy for DARCARS (they "sold" the Tiguan I wanted to another dealer), the response I got was quite snippy. I'm happy I got my daughter what she wanted, happy with the dealer I did go to, and extra happy DARCARS didn't hound me or got snippy with me by phone. As a VW family for 27 years, I won't rule DARCARS completely out for the future but they shouldn't expect to hear from me ever again.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
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Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service

by from Riverdale maryland |

Best service department just make sure to ask for Kevin or alli

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 12 reviews)