Chuck Fairbanks Chevrolet

(3.3) 5.0 7 Reviews

629 N I35E, DeSoto, TX 75115

Used 888-685-4197 Used888-685-4197
Service 972-408-1983 Service 972-408-1983


Average Ratings

3.3 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews
5.0 out of 5.0

GREAT SERVICE

by from Ennis, Texas |

I bought my 2014 Chevrolet last year. I have never had such good service or friendly people helping me. I would recommend this dealer to anyone that is ready to buy.

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  • Customer Service
  • Buying Process
  • Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

No Reply from Dealer

by from Dallas, TX |

I never received a reply to my inquiry, so I cannot give much of a review other than overall it was poor.

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Worst car buying experience ever.

by from Waxahachie, Texas |

Absolutely the worst customer service after the sale ever! From the front desk to the service department. I used Jeff Sorrells as well and he has not kept one promise regarding minor fixes he said he would take care of. Literally, over 20 plus emails and as many phone calls. 4000 characters is not enough to explain the whole situation but I have ask this dealership to remove all of my contact information and to never contact me again. I have made 3 truck purchases since Chuck Fairbanks and have exceptional service with all three.

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    Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience, glad I went to Chuck Fairbanks

by from Waxahachie tx |

I used Jeff Sorrells to purchase a 2014 Chevy Silverado crew cab. He was extremely helpful and gave me a great deal on my trade in. He was great to work with, got me the truck I wanted for what I wanted to pay , and was very helpful.getting a spray in bedliner and running boards installed, I would highly recommend!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Aweful

by from Dallas |

This place is so behind. They don't know how people use technology. Their management is rude - Butch. I wouldn't send anyone to this place!

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very easy transaction.

by from North Richland Hills |

Easiest used car purchase ever. Scott Musselwhite of Fairbank's internet sales made it simple and easy with no pressure. Car was just as depicted on the internet. Made a difference in whether we left with our "new" used car or just left. Thanks Scot and Fairbanks!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No complaints here

by from Dallas |

Car they advertised was in stock, and was better than advertised. Friendly employees -- courteous, knowledgeable, patient, without any pressure to purchase. What more can you ask for?

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  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase