Chuck Fairbanks Chevrolet

Chuck Fairbanks Chevrolet

629 N I35E, DeSoto, TX 75115

New 888-903-3761
Used 888-685-4197
Service 877-700-5178

Serving as your Dallas-Fort Worth Chevrolet Dealer!

Average Ratings

3.0 out of 5.0
3 out of 6 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-6 of 6 reviews
1.0 out of 5.0

No Reply from Dealer

by from Dallas, TX |

I never received a reply to my inquiry, so I cannot give much of a review other than overall it was poor.

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Not Applicable
Customer Service
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Buying Process
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Quality of Repair
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Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Worst car buying experience ever.

by from Waxahachie, Texas |

Absolutely the worst customer service after the sale ever! From the front desk to the service department. I used Jeff Sorrells as well and he has not kept one promise regarding minor fixes he said he would take care of. Literally, over 20 plus emails and as many phone calls. 4000 characters is not enough to explain the whole situation but I have ask this dealership to remove all of my contact information and to never contact me again. I have made 3 truck purchases since Chuck Fairbanks and have exceptional service with all three.

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience, glad I went to Chuck Fairbanks

by from Waxahachie tx |

I used Jeff Sorrells to purchase a 2014 Chevy Silverado crew cab. He was extremely helpful and gave me a great deal on my trade in. He was great to work with, got me the truck I wanted for what I wanted to pay , and was very helpful.getting a spray in bedliner and running boards installed, I would highly recommend!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Aweful

by from Dallas |

This place is so behind. They don't know how people use technology. Their management is rude - Butch. I wouldn't send anyone to this place!

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Customer Service
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Buying Process
Not Applicable
Quality of Repair
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Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very easy transaction.

by from North Richland Hills |

Easiest used car purchase ever. Scott Musselwhite of Fairbank's internet sales made it simple and easy with no pressure. Car was just as depicted on the internet. Made a difference in whether we left with our "new" used car or just left. Thanks Scot and Fairbanks!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No complaints here

by from Dallas |

Car they advertised was in stock, and was better than advertised. Friendly employees -- courteous, knowledgeable, patient, without any pressure to purchase. What more can you ask for?

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-6 of 6 reviews)