Sewell Cadillac of Dallas

Sewell Cadillac of Dallas

7310 Lemmon Avenue, Dallas, TX 75209

New 866-495-8187
Used 888-729-7870
Service 888-818-4493

Obsessed with service since 1911.

Average Ratings

4.5 out of 5.0
13 out of 15 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 15 reviews
5.0 out of 5.0

Great Service, Great Salemen,

by from Waxahachie Texas |

Great Salesman ( Name of Brian Girard) Great Facilities and A GREAT CAR ( ATS 2014) My Wife and I had a very pleasant time buying the above mentioned Auto. This dealership is very impressive and very Classy it matches the cars that they sell !! The salesmen is the icing on the cake, We made the Right choice in going to Sewell for our new Auto. We will Continue to use their Dealership for servicing, Repairs (etc) . Hats Off to Sewell Cadillac R.F. Nordel

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

best place to buy a car

by from mesa,az |

if you are in the market for a new or even slightly used cadillac make sure you give these people a chance no pressure and honest and I know i was in the business for 42 years a lot of sincere follow up after the sale

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Momma J

by from Dallas, TX |

Mr. Basey was my saleperson he was very attentive to my concerns and needs. Did follow up with me. Excellent customer service. Did not meet the finance manager at the pre-own lot and was some what dissapointed as some figure that was communicated back was out rages. But was taken to the new cars side and the customer service from the sales person to the finance manager whom i meet was excellent.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Experience!!

by from Plano, TX |

After having what I consider a "typical" shopping experience at another Cadillac dealership, we were treated very professionally and as valued customers by Chris Ninos. We cannot say enough about Sewell Cadillac and their people. We did our paperwork with Robert Garcia, who was very knowledgeable, and beat our credit union's rate. We were introduced to Craig Robbins, who thanked us for our business. I know everyone likes to shop around, but those days are done for us...we found an exceptional dealership in Sewell!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Car Buying Experience

by from Dallas |

I just bought the most beautiful Pre-Owned SRX from Sewell, I was nervous about my first car buying experience, but was referred to Sewell through a friend. I was not disappointed, they were patient with me, made sure I was getting to see all my options, and weren't pushy or trying rush me into a decision. The customer service I received from everyone went far beyond my expectations and I can't say enough about how happy I am about my experience with the Sewell Cadillac Pre-Owned team. Thank you so much to all the people at Sewell that helped make it such a wonderful experience.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Slow to reply and still waiting on pics

by from San Antonio tx |

I smiled the dealer through cars.com and they are slow to reply and full of excuses. They first tell me the car was sold is there any else I would like , then they email me telling it was another car there mistake , but no pics in the cars.com site so I asked if they have the pictures they said they would email me them when the car was done being detailed that was over week ago still waiting on Sewell to contact me

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Sewell Cadillac of Dallas responded to this review

October 11, 2013

Dear Valued Guest, Thank you for your recent review of Sewell Cadillac of Dallas in regards to your recent sales experience. Your constructive comments are very important to us. It is disappointing to hear that we were unable to live up to our high brand standards and that you found our original response to your concerns unsatisfactory. We strive to provide our guests with an experience which exceeds their expectations and truly is representative of the dedication we have to our guests. Please rest assured that your feedback is being taken seriously and I do sincerely hope that we will have the opportunity to welcome you back for a true Sewell experience. Additionally, should you wish to further discuss your concerns I can be reached via email at crobbins@sewell.com. Kind regards, Craig Robbins Sales Manager


5.0 out of 5.0

Great customer service

by from Arlington, Texas |

They held the car for us until we got off work. We did a lot of research prior to going to the dealer, so all we needed was a short test drive to know we wanted it.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome Experience

by from Arlington Texas |

Just purchased a 2011 Cadillac CTS Certified Pre-Owned. First looked at a CTS at another Caddy Dealer but was concerned it was too small. Worked with Chris Ninos at Sewell who understood my concerns and given they have multi Sewell Brands all along Lemmon, there may be a solution for me. Looked a 2011 MKZ that I liked and strongly considered, but overcame my concerns and bought the CTS, my first GM Car in 30 years. Chris is awesome to work with, no pressure and totally professional. Worked through issues on my trade and were willing to negotiate. Also, first purchase from a Sewell store. Been buying cars for over 35 years and this was among the most professional, pleasant car buying experiences I ever had. Everything is First Class, the store itself and the people that work there. And I am not easy to please!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best car purchase experience!

by from Dallas, Texas |

We've been looking for the perfect 2012 SRX for several weeks. The 2012 SRX performance models were largely sold out in the Dallas area so we contacted Sewell for assistance. Brian and Taylor spent days searching and calling dealerships all over Texas and out of state for the exact car we were looking for. They even sent drivers to inspect vehicles that matched our needs. When the inspected vehicles were found "wanting" or damaged, the drivers rejected them and returned to Sewell. Finally Brian and Taylor located the perfect match and the driver brought it to the dealership. Less than 2 hours later, and given a terrific trade in value, we drove home in our new SRX performance. Brian came in on his day off to complete the sale and give us the run-down on the whole car. Pat in Finance was quick, extremely pleasant and did not press any additional items. Pat offered certain warranties and options with no pressure at all. So much more to praise but I think you get the point. This family is HAPPY with this experience!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

AmazingCustomer service

by from temple,tx |

Kalie and the rest of the team provided amazing customer servoce to my wife snd I. It means a lot when I say I would reccomend Kalie to all my friends and co-workers

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 15 reviews)