Acura of Johnston

Acura of Johnston

5138 Merle Hay Rd, Johnston, IA 50131

New 888-241-0212
Used 888-238-4862
Service 888-796-7835

An Acura Dealership of Distinction award winner.

Average Ratings

4.9 out of 5.0
19 out of 19 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 19 reviews

Featured Review

5.0 out of 5.0

Customer

by from Des Moines, IA |

Excellent service as expected. I have always had prompt and exceptional service. In addition they washed my car and cleaned the inside. Also, good coffee and snacks. Always free.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

quick competent oil change & comp car wash

by from dm |

Nice job very professional quick and easy I bought the oil change package when I bought the car so it was free

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service of my Acura RSX

by from Des Moines, Iowa |

Matt Johnson of Johnston, Iowa- is the greatest! When the adjoining VW service dept (where I purchased my car) would not acknowledge my appointment with them or help me- they told me to go to Matt's Acura service. Not only did he not know me, or my car, but he took care of me regardless and absolutely saved my day. He got me a loaner car immediately so I could get to work on time and promised to take care of the scheduled repairs on my car. He was kind, efficient and professional. He kept in touch with me throughout the process, keeping me updated every step of the way. I will absolutely take my car back to him for service. I am a single woman, so it is Such A Relief to know of a place to take my car where I can trust the people and the work. He went above and beyond and I am very thankful!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

car purchase from Lithia review

by from DesMoines Ia |

I love my used Acura from Lithia motors. The sales man was helpful and not to pushy. I would recommend Jon to anyone interested in a new or used car. Financing was quick, and easy with plenty of options to chose from.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Satisfied customer

by from Des Moines ia |

Did oil change and discovered problem unknown to me and fixed it promptly.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent customer service at Acura of Johnston

by from Grimes, IA |

Matt is excellent! He provides the best customer service around!

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Acura Dealership

by from Ankeny, IA |

Jamie was great to work with and put together numbers for everything we looked at.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Bondurant, Iowa |

Great experience. Sales person took time to explain all features and answer any questions. Our satisifaction was their goal.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Oil change for both vehicles

by from Clive |

Sitting at a high, cafe chair for 2 hours while waiting for the service to be completed is not comfortable. The lounge was better suited for working while waiting before you started remodeling. You eliminated the outlet receptacles for charging a laptop or telephone.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service

by from Johnston, ia |

Matt is exceptional and goes above and beyond what is even needed for exceptional service. He adds a genuine personal touch that should be a model for all staff in your company.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very committed service staff

by from Johnston, IA |

The service staff members at Acura of Johnston are very accommodating and have always done a great job with ensuring my issues or concerns are addressed The Dealership facility itself is honestly disappointing for a premium nameplate such as Acura.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 19 reviews)