Bachman Subaru

Bachman Subaru

9800 Bluegrass Pkwy, Louisville, KY 40299

New 888-739-1736
Used 888-905-1484
Service 866-965-4220

Bachman Makes the Difference!

Average Ratings

4.8 out of 5.0
18 out of 18 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 19 reviews
5.0 out of 5.0

Very Efficient Service Department

by from Jeffersontown, KY |

I always feel that I am being treated fairly at the dealership. I have trust in the recommendations of the service department.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Really good experience

by from Louisville, KY |

My wife and I were treated with courtesy and respect by everyone we dealt with. I did not get the feeling I was being hustled, and I HAVE been treated that way at other dealerships.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great car

by from Louisville, KY |

Darren was very knowledgeable about the two cars we test drove and made sure that we were able to buy the Crosstrek with the options we wanted for the price we wanted. It was a very positive experience

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bachman Subaru responded to this review

July 18, 2014

Rodney, thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Darren was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com


5.0 out of 5.0

Outstanding sales team. Worth the 400+ mile trip.

by from Pittsburgh, PA |

I've purchased or leased quite a few cars in my lifetime, and I've dealt with dozens of sales members... that being said, Debbie Watson was the friendliest, kindest, most honest salesperson I have ever worked with. I ended up finding your dealership online while searching for a 2015 STi, and came across one in your inventory. I spoke with Debbie about the car, and then decided to make the trip down from Pittsburgh in order to purchase it. Where other car salespeople would consider you "in their pocket" once you've put money down on a car (and would quickly begin to tone down the attentiveness), Debbie did the exact opposite; she called, texted, and emailed, answering any and all of my (many) questions, and seemed genuinely excited for me to get into the STi. She was always up-front and honest about the financial details, and she worked with me to make sure that I felt confident about driving 400+ miles to purchase the car. I've had many, many salespeople not give me even half the help that Debbie gave me. In closing (and I say this with 100% accuracy and honesty) - Debbie was the first salesperson who did not make me feel like I was a just a dollar sign to them. She didn't make me feel like I had to fight for her candidness. And that's a pretty refreshing thing, in the car-purchasing world. And she deserves another one of those plaques on her wall, if you ask me :)

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bachman Subaru responded to this review

July 15, 2014

Jim, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Debbie is a great people person and she strives to create a positive buying experience for every customer. She will be very happy to hear that he was successful in that endeavor. At Bachman Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Regards, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com


5.0 out of 5.0

Great Service

by from Louisville, KY |

They were expecting me and performed the oil change very quickly....I'm very busy and I really appreciated their professionalism and respect for my time constraints. Thank You!

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Bachman Subaru responded to this review

July 15, 2014

Deborah, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't already, follow us on Facebook and Twitter for access to exclusive content! Regards, Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com


5.0 out of 5.0

Service Department

by from Louisville, KY |

Jim was very knowledgeable and professional. It is nice to be able to have long term staff who are familiar with you and your car.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Bachman Subaru responded to this review

July 9, 2014

Carolyn, it's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Jim went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Bachman Subaru await your return. Please let us know how we may be able to help next! Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com


5.0 out of 5.0

Great Service

by from Louisville, KY |

They were ready for me when I arrived and had my car done within the time frame they said it would.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Bachman Subaru responded to this review

July 4, 2014

Thank you for leaving us this great review, Brittany! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com


5.0 out of 5.0

LuvmyForester

by from Louisville, KY |

Very clean, polite service staff, fast and easy service!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Bachman Subaru responded to this review

July 1, 2014

Thanks for your perfect review, Kim! We're glad to hear that our team was friendly, polite, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Take care! Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com


5.0 out of 5.0

Pleasurable experience

by from Irvine, KY |

Friendly informative and willing to take the time to work with me to get the car I wanted.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bachman Subaru responded to this review

June 28, 2014

Thank you for sharing your experience with us, April! Our team works incredibly hard to exemplify the Bachman Subaru commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook and Twitter pages for access to our exclusive content. Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com


5.0 out of 5.0

Great Experience!!

by from Shelbyville, KY |

Dan DaPonte, my sales consultant, made the complete process very painless. He made me feel comfortable throughout the entire process. I'm a long time client of Bachman's, bought several cars over the years but this was the best experience ever. The car was right, the price was right and Dan made this all happen. Thanks Dan, I love my new Outback!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bachman Subaru responded to this review

June 25, 2014

Thank you for taking the time to share with us, Jane! The goal of the Bachman Subaru team is to ensure a painless and enjoyable purchasing process for each of our customers. We are so pleased that Dan was able to provide you with such exceptional service. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Mark Townsley - Internet Director, mtownsley@bachmanautogroup.com


(1-10 of 19 reviews)