CarMax Bakersfield

(3.0) 2 Reviews

6801 Colony Street, Bakersfield, CA 93307

Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews
5.0 out of 5.0

Excellent and very friendly dealership

by from Bakersfield, CA |

This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

CarMax Bakersfield responded to this review

December 19, 2012

Hi there! Thanks for taking the time to share your experience with us. We are so happy that Felicia was able to help you. Hope you enjoy your new ride! ~kelsey


1.0 out of 5.0

Just not responsive!

by from Springville, CA |

Sent several emails concerning one particular car and NEVER received a response.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

CarMax Bakersfield responded to this review

December 12, 2012

Hi there. We are so sorry to hear that you are experiencing this. Would you please consider calling our Customer Relations department so that we can help you with this issue? They can be reached at 800-519-1511. ~kelsey


(1-2 of 2 reviews)