Glenn Polk Ford

(3.8) 9 Reviews

4320 North I-35, Gainesville, TX 76240

Used 940-612-2357

Average Ratings

3.8 out of 5.0
6 out of 9 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-9 of 9 reviews
5.0 out of 5.0

AWESOME Could not have been a better experience

by from Springer, Oklahoma |

I work from 330am to 7pm 6 days weekly. No time to shop wheel and deal ect.... Internet is a wonderful thing. I found my wife's mustang on the Glen Polk website. I sent an email. Chris McCarrell sent a prompt response. I told him what I wanted, asked a bunch of questions, all were answered honestly and expertly. Thursday the same week, I met Chris, Bought the mustang of my wife's dreams and drove home. It was all done via email until that day. The process was about an hour and a half. He even bought me a Pepsi. The entire crew, Lori, Ford and Chris are easily the best team in the business. If you want a no hassel, honest ,straight up deal, visit Chris at Glen Polk Ford. If this was EBAY I would give it an A+++++++ transaction. Kevin

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy with my new Taurus.

by from Gainesville, TX |

Salesman ship Michelle Peterson was excellent, delivery was fantastic also Staff were very knowledgable about FORD products sales and service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

the dream car

by from Gansville tx 76240 |

is was like a dream come true see that mustang caught my eyes when I step my foot in side the mustang was so true michelle Peterson was a nice women and a wonder ful women and know how to make a customer happy does not give up

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service!!!

by from Flower Mound, tx |

When I walked into Glenn Polk Ford, I was in the market for a new Ford Truck, but wasn't exactly sure which model to select. That's when Chris McCarrell, Colt Weatherby, and Ford Yeager stepped in with their knowledgeable expertise and made my decision relatively easy. They had a relaxed sales approach, and I never felt pressured to pick a particular truck. They gave me a great deal, and I drove away with a truck that I love! It was the best car buying experience I've ever had. I would definitely recommend this dealership to any prospective buyers. Thanks Glenn Polk Ford

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Poor Customer Service

by from Denton, Tx |

We were in the dealership to buy a truck. Everyone was very nice, we just feel like they need some TRAINING in Customer Service. The buying process took 6 hours, we were there from 9:00 am to 3:00 pm . We were not even offered so much as a glass of water! The workers all came in at 12 to eat lunch and we could have run to a fast food place, but there was NO communication. They kept saying it will only be a bit longer, which kept stretching to hour after hour. Glenn Polk staff- You could at the very LEAST give your customers a bottle of water, not have them walk in the rain to the finance office, and communicate better to your customers about the time. Hungry, thirsty customers are unhappy customers. We'll go someplace else next time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

excellent deal from exceptional dealer!

by from houston, tx |

Coming from acura, bmw, mercedes and lexus ownership, Polk Ford's exceptional customer service and straight beats all my previous dealership experience! highly recommended! ask for shawn polk!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Body frame mount Repairs

by from Gainesville |

I have 2001 Ford Sport Trac bought new at Glenn Polk Dealer in Gainesville TX. I noticed that the body mounts to frame have just falling apart. I called the dealer and they said theres no recall or help from dealer.Theres no reason for this to happen except poor quality and workmanship.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Body frame mount Repairs

by from Gainesville |

I have 2001 Ford Sport Trac bought new at Glenn Polk Dealer in Gainesville TX. I noticed that the body mounts to frame have just falling apart. I called the dealer and they said theres no recall or help from dealer.Theres no reason for this to happen except poor quality and workmanship.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Glenn Polk I have no complaints

by from Sanger, Texas |

I have no complaints!!! Convenient to the Highway Honest people!!! Represents the Dodge product well. Easy to deal with - not pressure to buy. Small town hospitality. Awesome internet sales department Always ask for Ron Barbosa, Internet Sales Manager

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-9 of 9 reviews)