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by used-car purchaser from St. Louis |
Through online research my wife and I found a used car we were interested in at Hughes Auto. We drove there on a Friday to see it and test drive it. Neither the owner nor other salespersons were available, so we could only look. We returned on Monday at 1130, but again no one could help us until later. We returned after eating nearby and a salesperson was there. We sat while the secretary took the car to get a little gas (though we had mentioned the low gas on Friday), then got to test drive the car. The salesperson was upfront about any information he had about the car (eg, providing the paperwork on repairs done by their mechanic). We successfully negotiated with the salesperson and purchased the car. We are new to the state and the salesperson wrote the steps we would need to take to change the title and so on; these suggestions were not quite right, but it didn't matter. A few days after buying the car we noticed that a plastic panel inside a front wheel well was broken, which is a little annoying but fairly superficial. Other than driving there twice and having no salesperson available to help (they said the owner took the time off to move), the broken plastic panel, and slightly off instructions for subsequent legal paperwork, my wife and I were happy with the interactions we had with the employees we met at Hughes. We would be comfortable purchasing another used car from them. By contrast, we had a red flag at Lou Fusz when they refused to tell us if a car had ever been in an accident, and another dealer that claimed they didn't have to provide safety and emissions certificates.
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Shopped for a used car
Does recommend this dealer
Did make a purchase