Hendrick BMW Northlake

Hendrick BMW Northlake

10720 Northlake Auto Plaza Blvd., Charlotte, NC 28269

New 888-239-5663
Used 888-233-6988
Service 888-249-3169

Average Ratings

4.8 out of 5.0
15 out of 16 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 16 reviews
1.0 out of 5.0

Must of just been a bad day(s)?

by from Charlotte, NC |

After reading the good reviews maybe the dealership just had a serires of bad days. My experience with BMW Northlake was not pleasant. - An initial client advisor who didn't understand the car's operation, a facility that failed to call me back when the client advisor quit to let me know. Eventually a communication department that called me constantly (daily) but failed to seem to remember the car and Options I was looking for. (Maybe start a file????) After about 4 weeks and about 20 calls, in total frustration I thought I'd try Independence BMW even though it's owned by Hendrick. I found Hendrick BMW Indpendence to be the exact opposite and excelled in every conversation. Maybe it was a bad day(s) but my advice is to go to the established BMW dealership on Independence. It only took one day to accomplish a purchase which couldn't be done in 4 weeks at Northlake.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great customer service on buying experience!

by from Pineville, NC |

Frank King and Jhoda were awesome. They let us drive cars without pressure, made sure everything was perfect with the vehicle and went out of their way to ensure something was fixed that they did not have to fix.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Sales review

by from WInston Salem, NC |

I have just purchased a 2011 BMW M3 from BMW Hendrick through sales assistant Dane Hagy and I must say I was very impressed with the whole process. Having just moved here from England I certainly wasn't their easiest customer as I had delays/issues with my SSN, funding, insurance, etc. however even though this process took a couple of weeks, they were very patient and understanding. Dane was very personable and honest, which I feel is highly desirable in an auto sales assistant. The rest of the staff and managers were friendly and courteous too. The facility was modern and had all the amenities. All in all, I will be coming back to Hendrick Northlake for future vehicles and services. Thanks.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hendrick BMW Northlake responded to this review

February 7, 2014

Thanks for letting us know about your visit! Dane is one of the very best Client Advisors here at Hendrick BMW Northlake and takes pride is providing top notch customer care. We appreciate that you came all the way down from Winston Salem and promise to provide the same level of service you are accustomed to in each of your future visits. Thanks again!


5.0 out of 5.0

Quick Response

by from Sanford,NC |

They responded quickly to my inquiry on a vehicle and answered all my questions. Too bad the car was sold that day!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does recommend this dealer

Did not make a purchase

Hendrick BMW Northlake responded to this review

November 6, 2013

Richard, thank you for the feedback on your inquiry. We have a dedicated staff that would love to help you find the perfect vehicle for you! Hendrick BMW Northlake has access to over 25,000 vehicles so let us know exactly what you are looking for and we will find it for you!


5.0 out of 5.0

Great customer service, and a very friendly staff

by from Durham, NC / Detroit, MI |

I would like to first state that Chris Cave had initially helped me through the whole process of getting a trade in value for my vehicle over in the internet, understanding that I was 3 hours away from their facility, and didn't hesitate to give me what I felt was a very reasonable offer. Kristy up front, as well as Chris were very prompt to respond and were very cordial. Overall the staff is very friendly and seems willing to help in both the present and future. I would recommend Hendrick to anyone in the future, and I hope they continue to provide the excellent customer service that I had received.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hendrick BMW Northlake responded to this review

June 29, 2013

First off Will, thank you so much for your recommendation. Chris and Kristy are veteran members of our team that take pride in outstanding customer service. Hendrick BMW Northlake will continue to provide the world-class experience you expect for your future automotive needs, as well as the needs of anyone you might send our way. Thank you for giving us the opportunity to earn your business!


5.0 out of 5.0

Awesome!

by from Bristol, TN |

I had an awesome experience with excellent customer service. Very happy with my service and my car! Thanks to Zak Karason for taking care of me!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hendrick BMW Northlake responded to this review

June 13, 2013

Regina, thank you so much for coming to Hendrick BMW Northlake for your vehicle purchase! We appreciate you giving us the chance to earn your business and your taking the time to leave us some feedback. Zak Karason's professionalism exemplifies the kind of customer service that we strive for and he is a valued member of our team. Thanks again, we hope you will choose us again in the future!


5.0 out of 5.0

new car Ryan setzer and i bought from zaxx.

by from claremont nc 28610 |

I was very happy I feel they went over and beyond to make me happy and zaxx took great care of me and I could not ask for more.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Hendrick BMW Northlake responded to this review

June 12, 2013

Taking the time to give us feedback means a lot to us, thank you for your recommendation of Hendrick BMW Northlake and your recognition of Zak Karason! He is an excellent member of our dealership and a team leader. It was our pleasure to serve you and thank you for giving us the opportunity to earn your business.


5.0 out of 5.0

Excellent

by from Winston Salem |

This is my second purchase in as manay months and I couldn't be happier with the dealership. As was my purchase last month, the entire experience was excellent. There are other dealerships closer to me geographically but I will definitely be one of Hendrick's repeat customers. The experience rivals the performance of the car, and that says a lot...a whole lot!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hendrick BMW Northlake responded to this review

June 9, 2013

Thank you for choosing Hendrick BMW Northlake! Hearing about your experience means a lot to us so we appreciate you taking the time to leave us a review. Knowing that you come down from Winston to see us and that you have already purchased two vehicles with us makes us very proud! Thank you for giving us the opportunity to earn your business.


5.0 out of 5.0

Always a good experience...hassle free and helpful

by from Charlotte, NC |

Thanks to Dane, Jim and Tim for all the help. I'm a returning buyer and will continue to shop at Hendrick BMW

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hendrick BMW Northlake responded to this review

June 5, 2013

SD, thank you very much for taking the time to rate Hendrick BMW Northlake and for the perfect Overall Rating. We appreciate your business tremendously and we will strive to continue to provide the best possible experience every single time you visit us. Your repeat business is the ultimate compliment to Dane Hagy, Jim Story, & Tim Nelson.


5.0 out of 5.0

Great service.

by from Cornelius NC |

Total professional experience from start to finish for the buying process. From the time you enter the facility you are treated with total courteous service form the desk clerk, the salesman and all of management.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hendrick BMW Northlake responded to this review

May 29, 2013

Vicky, thank you for taking the time to let us know how we are doing, we appreciate your recommendation. We believe that providing a premium experience is what sets us apart from other dealers. Having the opportunity to serve you, earning your business, and receiving perfect feedback is greatly appreciated. Thank you very much, people like yourself are the reason we come to work everyday!


(1-10 of 16 reviews)