Norman Frede Chevrolet

Norman Frede Chevrolet

16801 Feather Craft Ln, Houston, TX 77058

New 877-659-9826
Used 888-440-0879
Service 866-580-5957

Average Ratings

4.9 out of 5.0
310 out of 311 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


    11-20 of 312 reviews
5.0 out of 5.0

Superior service

by from Clear Lake, TX |

Allen in the Service Dept. was very helpful. He went above and beyond our expectations in getting our vehicle repaired (A/C failure in August!) quickly and with the least possible inconvenience. Judging by the care given to us, I would say that Norman Frede places a LOT of value in taking care of its customers.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, knoweledgeable professionals

by from Houston, TX |

I think people, specialists, techs, and cashiers, at your dealership show great professionalism and knowledgeable on what they do. I feel my vehicle was taken care of by professionals. Great job on Matthew, A++!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Bought what I wanted without any hassle -- at all.

by from Houston, TX |

I was quite impressed at how quickly I was able to get through the car-buying process with no pressure what-so-ever. Bobby Houston is a great low-key sales agent and Charlton Cotton has the perfect disposition to handle buyer financing & paperwork. I found exactly what I was looking for and really couldn't be happier with the purchase or the purchasing process.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Superb dealership

by from Houston, TX |

I made an appointment online for regular servicing of my Tahoe... arrived a few days later, as planned... and everyone was very pleasant in taking my vehicle in, offering a ride of waiting patrons, and providing free bottles of water. The waiting room was very pleasant and well-outfitted for adults - and even little children. I love Norman Frede Chevrolet and will get my next car from them because of the dealership! Sue

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Unpressured buying experience

by from Highlands, TX |

It took me awhile to make a decision. Tony answered all my questions and I never felt pressured to hurry up.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great after sales service

by from Houston City TX |

Matthew White my service advisor had ordered an interior trim part and he was very methodical in keeping me in the loop as to when it would arrive. When I brought the car in he was able to get the part installed very quickly and I was on my way. The service at Norman Frede has always been first rate. Norman Frede knows what it takes to get a customer and keep them coming back. There are many places that I could take my vehicles for service but not a single one of them measure up to Norman Frede Chevrolet. When the time comes (aka budget allows) I will be at Norman Frede Chevrolet to purchase a new vehicle. Sale are very important and after sales service is even more important.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience

by from Houston, Tx |

I went in with the trucks right blinker not working on the trailer connection. The service people found it was a blown fuse. I was there about 2 hours.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Finally, a good experience with Chevy

by from Houston, TX |

Scheduled appointment to service my car for recent a recall issued and I was very pleased with the service received. When I originally bought my car (brand new in 06') i was excited, as anyone would be, to have made a new purchase such as this but since then i have to say the car itself has been VERY disappointing. Due to the car having issue(s) time and time again I got to the point where I wanted NOTHING to do with Chevrolet, ever again, but dealing with Chance made the experience peaceful. I was in and out and i couldn't be happier with the service I received.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Nice service people.

by from Clear Lake,Texas |

I have a fog light that needed to be replaced.The vehicle was already in the lift but the Labpr charge would of been almost $70 dollars to replace the bulb.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

WOW GREAT DEALERSHIP GREAT SALES TAB AND SERVICE

by from Houston Texas |

Chance Cartwright took great Care of my concerns to my 2013 Silverado as always he is a great asset to Norman Frede Chevrolet.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(11-20 of 312 reviews)