Volkswagen of Oakland

2740 Broadway, Oakland, CA 94607

New 888-765-4145 New888-765-4145
Used 888-838-7613 Used888-838-7613
Service 888-711-0676 Service 888-711-0676

Volkswagen Upgrade Program


Average Ratings

4.4 out of 5.0

Customer Service
Buying Process
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  1-10 of 12 reviews

Featured Review

4.0 out of 5.0

Very attentive

by from Ripon, CA |

Even though they didn't have exactly what I want, they were willing to work with me to find it. Great followup and will be glad to finally get that certain used car from them.

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Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service at Volkswagen of Oakland

by from Oakland, CA |

I appreciated the courtesy, care and ease of the service representative who handled my car, David Jacobs. He took charge immediately and communicated what would be done. He went out of his way when it was realized a baby car seat had to be removed from the car for use in another car. i appreciate the friendliness and helpfulness of all the employees at Oakland VW.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Check engine light

by from Oakland, CA |

Our service consultant kept us informed along the entire process. It turned out to be some expensive work, but David Jacobs made it clear it was necessary, so we approved it.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Volkswagen of Oakland responded to this review

May 24, 2016

Thanks for your awesome review, Ian! I'm very happy to hear that David was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, Volkswagen of Oakland Team


5.0 out of 5.0

Oakland Broadway VW - Superb Service and Sales

by from Oakland, CA |

I love being treated like a VIP at Broadway VW - Service and Sales/Parts departments all treat me like a member of the "family" which I feel that I am. Like "Cheers" - everyone knows my name. Love these guys.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Volkswagen of Oakland responded to this review

May 18, 2016

Laverne, thank you for recognizing your experience at Volkswagen of Oakland. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Volkswagen of Oakland Team


5.0 out of 5.0

great service, timely

by from oakland, ca |

david was understanding, suggested to have tired repaired vs. replaced up the road..unfortunately not able to be repaired, but he was able to get the new tire on with out delay. thank you!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Volkswagen of Oakland responded to this review

May 18, 2016

Thank you for taking the time to write this review, Timothy. We are pleased to hear that David was able to provide an efficient and overall positive experience. Please let us know if we can ever help you in the future. Sincerely, Volkswagen of Oakland Team


4.0 out of 5.0

Warranty repair generously provided

by from Oakland CA |

Attentive service. Same day completion of repair. All parts in stock. Repair done at no charge / under warranty, even though warranty expired two days before. (Thank you!)

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Volkswagen of Oakland responded to this review

May 18, 2016

Marc, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Volkswagen of Oakland for your vehicle needs. Sincerely, Volkswagen of Oakland Team


5.0 out of 5.0

great customer service

by from Oakland ca |

Tim Tsai at volkswagen of Oakland was amazing, he answered every single question we had in regarding the cars we were interested in, he even helped me get car insurance while waiting for the car to get clean, he was patience with us and wasnt rushing or just trying to close the deal.

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Volkswagen of Oakland responded to this review

May 12, 2016

Iman, we're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Tim was able to meet your needs. At Volkswagen of Oakland, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. All the best, Volkswagen of Oakland Team


5.0 out of 5.0

Chris Murphy is Great!!!

by from San Leandro CA |

Chris Murphy customer service was phenomena, I was never thought I am able to buy a car again with what we went thru, but he managed to help us without his help we weren't able to buy a car to get around. Many thanks to Volkswagen of Oakland and Chris Murphy!!

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Shopped for a used car

Does recommend this dealer

Did make a purchase

Volkswagen of Oakland responded to this review

May 7, 2016

Thanks for your outstanding review, Jetta! Congratulations on your purchase! I'm very happy to hear that Chris was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Respectfully, Volkswagen of Oakland Team


5.0 out of 5.0

Chris Murphy is great!!

by from San Leandro CA |

Chris Murphy is phenomena, he went out his way to help me. We are struggling with our credit history and many other issues. He help us find our dream car to drive and getting the kids around. I never thought I am able to own a car again. Thanks Volkswagen of Oakland team!!

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  • Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Volkswagen of Oakland responded to this review

May 7, 2016

Thanks for your great review, Jetta! Congratulations on your new car! It's great to hear that Chris went above and beyond to help you during your visit. Let us know if you need assistance with anything else. Respectfully, Volkswagen of Oakland Team


5.0 out of 5.0

Love my new Tiguan

by from Berkeley,CA |

I was in the market for a compact suv. I wasn't attracted to any particular brand & just about all of it was going to boil down to my lease payment. I looked at the Rav4, CRV, Rogue & Tiguan. All of them had advertised lease specials at fairly attractive price points but the Tiguan was the most attractive. I called 3 Volkswagen stores to see if they would offer me any better a deal than what was advertised. All 3 said yes. I wont go to deep into why I didn't pick the other 2 but will tell you why I landed at this dealership. The person I spoke to - Sheena was very sweet, patient & most importantly genuine. That last quality was enough for me to visit the store. From start to finish the entire transaction went smoothly. Yes the finance guy did try to sell me stuff & I did purchase a 3yr service plan. The main reason I am writing this review is 4 days after my lease the tire pressure light popped up. I took the vehicle to the store to get checked where the service department for a nail in the sidewall. I knew that was never going to get covered under warranty but my momma always taught me to ask & I did. 15 mins later out walked the General Manager who was very nice & explained to me that the warranty would not cover it but he would not charge me labor, installation, tax & simply sell me the tire for $1 over his cost which he showed me what it was. Eighty dollars & I said ok. He was very gracious & filled up my tank with gas & that made it less painful.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 12 reviews)