Westside Lexus

Westside Lexus

12000 Old Katy Rd, Houston, TX 77079

New 888-783-6184
Used 866-913-7230
Service 877-868-1670

Average Ratings

4.9 out of 5.0
968 out of 977 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 977 reviews
5.0 out of 5.0

Excellent Leasing Experience

by from Katy,Texas |

Excellent service and Care. I could not have asked for a smoother leasing experience. Our sales associate was the best.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service as always

by from Houston, TX |

Westside Lexus is hands down the best place I've ever serviced a vehicle. Polite, prompt staff and efficient work flow, followed by timely service and clear explanation of anything that needs done. Their loaner fleet is extensive and almost always available, as well as clean and well equipped.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

ugh - what a stupid form....

by from Houston, TX |

good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best service department!

by from Katy, TX |

I was greeted as soon as I arrived. The service rep quickly took down my info, and gave me a loaner. The loaner comes with a full tank, and I could have returned it empty without being charged. Also, it has an EZTag, and it too is gratis!

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Bring the car for recall

by from Missouri,TX |

One of the best dealer I've ever deal from customer service though out facilities recommend to everyone A+++++

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

First Service Appt.

by from Houston. Texas |

My first service appt. went very smoothly. Mr. Garcia, my service advisor was ready for me and got me on my way after I dropped off my car. Called within 2 hours that my car was ready.

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Customer Service
Not Applicable
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Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Mr. Brooke Stroud

by from Houston, Tx. |

Charles Parker is always communicative, very friendly and professional. He helps out in emergencies and always has a loaner car ready when I bring it in for scheduled service. Which is one of the main reasons I prefer Lexus is the good service and loan car availability.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service at Lexus Westside

by from Houston texas |

Very professional. No waiting. The advisor, Andrew Tran, offered excellent service.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Dick Leathers

by from Houston Texas |

Usual good serve from Fred Hernandez. No problems here!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Customer

by from Houston, TX |

Keith Hollis is always excellent with his service.

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Customer Service
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Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 977 reviews)