Westside Lexus

Westside Lexus

12000 Old Katy Rd, Houston, TX 77079

New 888-783-6184
Used 866-913-7230
Service 877-868-1670

Average Ratings

4.9 out of 5.0
398 out of 404 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 405 reviews
5.0 out of 5.0

IS350 F

by from houston |

Salesman was good. smooth transaction.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thank you Luis Garcia!

by from Houston, TX |

I purchased my car at another dealership, but have been unimpressed with their service center. When my check systems light came on, I thought it worth the drive to find someone with a service level that is more on par with standards of a luxury brand. I have now been in twice, and Luis has handled things quickly, professionally, and...flawlessly. As someone who works in hospitality, I can say for certain that I know service on its highest level, and that it is becoming increasingly hard to find, even when you seek out the best experiences by "trading up", I'm not much of a letter writer, but I thought my experience at Westside was worth a little recognition. I will most assuredly look to you in the future for all my services. Thank you for such a pleasant experience!

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Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Pre Owned Purchase

by from Sugar Land, TX |

This is my 3rd purchase from Westside and with Steve Davis. He is a pleasure to work with and sincere in helping me find the best vehicle for me.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Vehicle repair

by from Houston Texas |

Efficient service. Pleasant experience.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Pre owned Lexus 330

by from Houston |

Except car, excellent service.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Vehicle owner

by from Houston texas |

Always a great experience

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Purchased Certified used Lexas RX350

by from Houston. Tx |

Great dealership, this is 5th car to purchase here.

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Not Applicable
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Recently purchased my sixth Lexus since 2010.

by from HOUSTON, TEXAS |

Obviously I love the Lexus cars. I have purchased 4 350 ES's and 2 Rx's since 2010. Love my salesman, Jeffrey Byer, and love the finance manager, Gerald Chomer. Two very friendly and professional men. I've had a few issues with the service department, mostly in the form of lack of organization. If you have a good contact person, the experience is much better. Often the right hand doesn't know what the left hand is doing. The overall look of Westside Lexus, building wise is not favorable. Austin's Lexus is 10 times nicer, 10 times more appealing than that of Westside. It's not befitting of a top ranked Lexus dealership in the country. Too crowded, too conjested. Hopefully that changes with the acquisition of the place across the street. The people are friendly, the delivery specialist are excellent. I guess I just expect more!

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Not Applicable
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Westside Lexus

by from Houston, TX |

This is my 6th Lexus and I have always found the sales people and support staff at Westside Lexus above expectation. This is not the type of dealership where the minute you step foot on the property you are accosted by sales personnel.

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Customer Service
Buying Process
Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Tim ogrady

by from Houston tx |

Great job. Very well pleased with service I receive from Westside. Reason why I would buy another vehicle from Westside

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 405 reviews)