Gerald Nissan

Gerald Nissan

1575 W Ogden Avenue, Naperville, IL 60540

New 888-635-3448
Used 866-795-6779
Service 877-838-7747

Home of the Lifetime Warranty!

Average Ratings

4.9 out of 5.0
262 out of 264 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    111-120 of 264 reviews
5.0 out of 5.0

GREAT SERVICE AND FACILITY WITH CUSTOMER CARE

by from Naperville, IL |

I thank everyone but specially Todd and Justine for such a friendly yet professional approach to take care of my vehicle. I also like to complement Bob Smiley for maintaining such a friendly and relaxed environment at dealership which made me feel like its my own place. Bob indeed has an outstanding leadership where customers and employees work together as a team.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service

by from Naperville, IL |

My Service Manager (Edgar) has always been nice and serves well. I have kept him and the Red Team now for years because of their excellent and gracious service. Recommended the dealership to my Daughter, who is now a customer and she loves Edgar too!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service and awesome staff!

by from Naperville, IL |

Edgar and his team are always effecient. I wait for my vehicle and it is always done in a timely manner and cleaned up when done!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Good service, good repair

by from Chicago,IL |

Tom was very helpful and displayed really good customer service skills. Overall, we were happy yo have our car serviced there. Hopefully are next visit will be just as good or better

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Gerald Nissan responded to this review

April 9, 2014

At Gerald Nissan of Naperville, we are committed to providing the most helpful and informative service. We don't doubt our service team took great care of you and we couldn't be happier to know you drove a satisfied customer. Please let us know if you run into any issues or you have any other questions regarding your new purchase. Kind regards, Tom Huhn, Service Manager, thuhn@geraldauto.com


5.0 out of 5.0

Awesome service

by from Bolingbrook, il |

Edgar has always taken care of all our vehicles. Our mechanic, Jesus, knows all our vehicles. With both of them taking care of our cars, makes the experience of having work done on our cars an easy chore.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Gerald Nissan responded to this review

April 8, 2014

John, on behalf of Gerald Nissan of Naperville, I would like to thank you for sharing your feedback on your most recent visit with us. We are delighted to hear that Edgar and our service team has continued to provide you with an excellent experience . We look forward to your continued business with us and will do our very best to continue to meet your service needs. All the best, Tom Huhn, Service Manager, thuhn@geraldauto.com


5.0 out of 5.0

Great Customer Experience

by from naperville ill |

the expertise and personal service by Tony Micelli and Ryan Bravi they made me feel like i was their only customer

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Gerald Nissan responded to this review

April 5, 2014

What an enjoyable review to read! Our primary concern is delivering flawless customer service and that includes giving each of our guests the time and attention they deserve. I will be sure to share your kind words with Ryan. Until we have the pleasure of working with you again, visit us on Facebook and Twitter to gain access to our exclusive specials. Anthony Miceli, General Sales Manager, amiceli@geraldauto.com


5.0 out of 5.0

Fantastic Service!

by from Naperville, IL |

Todd in the Service Dept has assisted me on several occasions and is always extremely helpful and service oriented. He takes the time to explain the issue and get the job done right. His positive attitude and smile always make my service issues a pleasure!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Gerald Nissan responded to this review

April 5, 2014

Misty, thanks so much for the nice review! Todd is a key component of our service team and he will be very happy to hear about your positive feedback. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Best regards, Tom Huhn, Service Manager, thuhn@geraldauto.com


5.0 out of 5.0

As far as car purchases goes......great job!

by from Naperville, IL |

One of the most pleasant car buying experiences ive ever had. Both Anthony and Vinod made us feel very welcomed and expressed their appreciation a number of times. I have been dealing with Anthony for the past seven years (3 purchases) and appreciate his humor and honesty as well as willing to take the time to answer our questions.over and over This was the first time I worked with Vinod and found him to be very well versed in Nissan's products.It is very satisfying when you deal with someone who knows the products as well as Vinod did, so I commend Gerald Nissan for your attention to product training. Overall Vinod, Anthony and your dealership made it a very satusfying buying experience. Thank You

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Gerald Nissan responded to this review

April 4, 2014

We know there are a lot of dealerships out there so we are honored when our customers choose to come back to Gerald Nissan of Naperville! Thank you for continuing to put your trust in our dealership, your loyalty means the world to us. We will make sure Vinod hears word of this fantastic feedback. Before we have the pleasure of working with you again, please like and follow us on Facebook and Twitter. Our fans receive exclusive discounts and dealership updates! All the best, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com


5.0 out of 5.0

Great service

by from Naperville, IL |

Our point of contact was Todd and he was wonderful. Very helpful and informative and worked with both my husband and I to explain the work needed and worked with us on the cost. All the work was done very promptly also. We will definately bring our car back.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Gerald Nissan responded to this review

April 4, 2014

Kim, thanks so much for the nice review! Todd is a key component of our team and he will be very happy to hear about your experience. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Best, Tom Huhn, Service Manager, thuhn@geraldauto.com


5.0 out of 5.0

Great service

by from Naperville IL |

It was a great experience, Edgar Cortes from the Red Team is very knowledgeable, he explains the issues thoroughly and keeps me informed of status.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Gerald Nissan responded to this review

April 4, 2014

Thanks for this nice review, Scott! It is our goal to deliver the most helpful and informative service to all our customers and we couldn't be happier to know Edgar was able to achieve this goal during your most recent visit. If you need anything else at all, please come back to see us. Regards, Tom Huhn, Service Manager, thuhn@geraldauto.com


(111-120 of 264 reviews)