Universal Toyota

12102 N Ih 35, San Antonio, TX 78233

New 877-694-7170 New 877-694-7170
Used 866-383-1407 Used 866-383-1407
Service 888-627-2301 Service 888-627-2301

Home Of The Real Deal!


Average Ratings

3.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 42 reviews

Featured Review

5.0 out of 5.0

Great service!

by from San Antonio, TX |

Everyone was great! Specially the car seller! I enjoyed going to toyota to buy my second car!

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  • Customer Service
  • Buying Process
  • Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service

by from Schertz, TX |

Service is great but please update website to include 90k service options.

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  • Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Taylor's Review

by from San Antonio, TX |

Now and Adam were awesome and I would definitely recommend them!!

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Super polite service writers!!

by from San Antonio, TX |

I love universal toyota it is exceptional and everything is always clean!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Happy service customer

by from San Antonio, TX |

I tried elsewhere and immediately came back to Universal!!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Purchased and serviced right here

by from San Antonio, TX |

Exceptional customer service, always. Amanda Maxwell is awesome. My car is 6 years old and they service the car as if new!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy Customer

by from San Antonio, TX |

Very professional, straight forward and good customer service. Very polite.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

3 time customer

by from San Antonio, TX |

I've purchased 3 cars from Universal. I've always felt the deal was fair, the salesmen are cordial and helpful, and the dealership is comfortable. I haven't had to wait long to get in and out.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good service

by from San Antonio, TX |

People are friendly and up front. They advise on repairs and don't just sell you on products.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Awful

by from San Antonio, TX |

I inquired online about a used 2014 Ram 1500 and scheduled a test drive for this morning. Ruben Gomez assured me that the truck would be ready for me when I arrived at the dealer. Well, the truck was no where to be found. Neither Mr. Gomez nor another salesman knew anything about the truck. The other salesman left to go find it and was gone for a long time. When he finally returned, he admitted that they didn't even have the truck. He said it had failed their inspection and had to go back to wholesale. He then told us about another 2014 Ram 1500 they had, so we proceeded to follow him around the lot as he pressed the panic button repeatedly while searching for the truck. He clearly had no idea where the truck was and that shows just how poorly organized this dealer is. We finally told him to "forget it" and we even got him to readily admit that he was providing poor customer service. He then tried to sell us on a Toyota Tundra, and we were very clear that we were only interested in Ram trucks. I will never even consider buying from this dealer after such a horrible experience.

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Universal Toyota responded to this review

June 8, 2015

We apologize for the experience you had with us that is not how we normally do business. Please contact us if there is something we can do to make it better.


(1-10 of 42 reviews)