- Repair & Care
Serving the Chicago area, McGrath Acura of Downtown Chicago, located at 1301 North Elston Ave. in Chicago, IL, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!Pay sales tax where you live, not where you buy!
This dealer has:
13 out of 15 people recommended this dealer.
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My experience at McGrath Acura of Downtown Chicago was excellent. I was in a real tough position because I needed a new car and I needed it FAST! When I say fast, I mean FAST (as in it was a Tuesday at 6:00 p.m. and I was moving to Atlanta the next afternoon). Let me share some of the highlights of my purchase at McGrath. First off, the actual showroom was beautiful. I had never been there before and I don't know if it was all the white snow outside, but I felt like I was walking into a commercial! The showroom was very spacious, clean, and the layout was just inviting. All the cars were spread out across the floor, and it was awesome that the showroom WASN'T surrounded by sales desks! They had an incredible customer area towards the back stocked with a coffee machine (both Starbucks and Dunkin Donuts), big screen tv, even a "ZEN" room that had dim lighting/big comfortable chairs/water feature, of course a computer work area, and lastly a customer snack shop. Now the most important part the car buying experience. Thomas Whitfield was my salesman and he was just overall a pleasure to work with. You could tell that he really knew everything about all the cars. He took the time to point out all the cool features of the car, and was very personable. I took what felt like forever to decide between the TL and RLX, and I never felt any pressure from anyone who worked there. I ended up buying the TL that night and took care of all the paperwork, but I couldn't take the car home that night. By the time we finished everything it was like 11:00 p.m., which was well past their closing time. The team that preps the car before a customer takes delivery had already left for the day. Needless to say, this wasn't even a problem for a split second. The sales manager Chase offered to have someone deliver it to my house in the suburbs the next morning ... SOLD! Guess who personally delivered it to my house in the freezing cold, yep Thomas!! Finally, Chase was awesome to deal with. He gave me a great deal on the TL, and even ended up finding an extra way for me to save a little extra money after I was already sold. I felt that everyone was very genuine, and I didn't leave the dealership with any type of regret or feeling of being sold! ... I felt so great about my decision, and I still do! I will give a special thank you to Chase. Apparently, Tuesday was his day off and he was at home (45 mins away) with his godson, wife, and their good friend. There was an accident with a toy gun and Chase got shot in the eye. It was no joking matter as he couldn't even see well enough to drive. His sweet wife drove him all the way downtown in the dark, ice covered streets and they both stayed for several hours to make this sale happen. They ordered food for dinner to pick up while we were working and they even offered to buy me dinner!! Are you kidding me?? If anything I should have been offering to buy them dinner!!! This was better than the best experience that I could have imagined. I love my car. I'm very happy with the buying experience, and I seriously think that I'll just buy Acura's for the rest of my life! Lastly, the McGrath Acura dealership downtown made the experience so great I can't wait to recommend them to EVERYONE I know. I'm actually really excited to move back to Chicago later this year just to take my car into the dealership for an oil change! A big "Thank You" to the entire staff at McGrath Acura!!!