1 out of 2 people recommended this dealer.
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by Trent S. from Buckley, WA |
Unfortunately, my first experience buying a used car at Carter?s Ballard location was an ordeal. Sales Manager Ryan Jupiter is customer focused, knowledgeable and truly helpful. But I would never deal again with Michael P., the salesman we had. I mean him no ill, but he wasted our time, gave us incorrect information, dropped time-consuming surprises on us and delivered the worst car buying experience we have ever had. The goal was simple: A fuel-efficient, reliable used car with an automatic transmission for my daughter. I saw a Civic and a Corolla advertised on-line on July 23rd and called. Michael told me both cars were available and that both were automatics. I drove over that afternoon ? I live 50 miles away ? the Civic was perfect but it was NOT an automatic. Very disappointing. I had driven this far, so I test drove the Corolla and a Honda Acord Coupe. I liked them both and made offers on both. Michael apparently did not have authority to sell cars. He went back and forth to someone in a back office with offers and counter offers. This was a hassle. The radio on the Honda did not work. He said they would fix it. We finally agreed on a price for the Honda. We had a deal; or so I thought. I gave him a copy of my BECU loan approval letter, expected to sign some closing paperwork and be on my way. This is how it had worked at Korum Puyallup Nissan, the last dealership I bought a car from 2 years ago, and I was driving away with my new car 30 minutes later. Not this time. They didn?t have the title. They couldn?t sell me the car. Michael offered me a ?handshake deal? in which they promised not to sell the car to someone else while we waited for the title to come in. He said it could be a day or two, but cautioned it could take up to a month. I agreed to wait 5 days. He called the next day to say title had come in. We set an appointment for the next morning: Saturday. He confirmed the radio would be fixed. We had family in town visiting and were planning to spend the day with them in Seattle so we erroneously thought we could pick up the car and join them shortly afterward at Seattle Center. Saturday was an unmitigated disaster. My wife and I arrived to find Michael ready with a blank BECU loan application. He insisted that we complete a new application. This was news to us. Nothing had been said the day before. We had already done this at our local BECU branch and had an approval letter. He said the copy of the loan approval letter I had provided ?could have been made by anyone? so they needed us to complete a new application ?for identification reasons.? I might be too sensitive, but that felt insulting. The radio had NOT been fixed. The plan? Have US take it to a Car Toys, have them repair it, have US pay for it out of pocket, and send in the documentation for reimbursement. This was news to us. Nothing had been said the day before. We called Car Toys from the dealership: They said they don?t do repairs. So the plan changed: Take it to a Honda dealer for repairs. We called a Honda dealer - they said the radio would need to be replaced and to take it to Car Toys. We had been at the dealership for over 2 hours by now. I went to the Sales Mgr, Ryan Jupiter. He listened, apologized, and set up an immediate appointment with the local Car Toys, authorized them to replace the radio and to bill Carter directly. He was decisive and helpful. Unfortunately, it was still up to us to do the legwork to get the problem solved. We had been told this would be fixed before we arrived. Any chance of joining family at Seattle Center that afternoon was gone. The car came back from the detail shop covered with dust and dirt. Ryan was appalled and sent it back for a wash. After 3 hrs at dealership, we drove to CarToys. They didn't have the parts needed. We had to leave it for 2 days and drive 100 miles again to pick it up on Monday. I don't doubt Carter often does better than this, but this was our experience.
Shopped for a used car
Does not recommend this dealer
Did make a purchase
by Whidbey B from Langley, WA |
I have been dealing with Tony Robertson. He has been very easy to contact by email and by phone. He is one of the very few people to give me an Out the Door price when asked. He did that when I asked for and Outback price and on the Forester.. I have been dealing with 7 dealerships and he provided the best pricing of all of them. Our particular vehicle is in transit as no one in Washington has one in stock.. Once we said OK we now have the VIN number and paperwork ready with our Credit Union when the vehicle arrives.
Shopped for a new car
Does recommend this dealer
Did make a purchase