Covert Ford

Covert Ford

11514 Research Blvd, Austin, TX 78759

New 866-458-4698
Used 877-790-0989
Service 866-985-5839

#1 Volume Ford Dealer in Central Texas for 19 Years in a Row! "No One Beats a Covert Deal!"

Average Ratings

4.8 out of 5.0
395 out of 404 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 404 reviews

Featured Review

5.0 out of 5.0

Great sales rep, easy to work with.

by from Austin, Texas |

Our sales rep Trevor Ayer was extremely personable. He answered every question we had. If he didn't know the answer he found out for us very quickly.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Covert Ford responded to this review

April 30, 2014

Richard, it's great to hear that you experienced an efficient and enjoyable visit to Covert Ford with Trevor. That's precisely the goal we aim to achieve with each and every customer and I can't tell you how much we appreciate this feedback and 5-star rating. Enjoy your Ford and be sure to contact us down the road with all of your automotive needs. Also, find us on Facebook and Twitter to stay up to date with service department specials! Sincerely, Chris Uranga | GSM

5.0 out of 5.0

2012 ford f150 in for service

by from Austin, TX |

every thing went as I thought it would...exlecent...

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service on 2013 Focus

by from Austin, TX |

The technician and Service Writer contacted me promptly about a minor issue in completing the requested maintenance and took care of the issue immediately after receiving my authorization. Excellent service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Dealership

by from Houston, TX |

I thoroughly enjoyed working with Dan during the purchase of my 2015 Ford Escape. The attention to detail and the follow up during the purchase was exceptional.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Professional and Quality Ford Dealership

by from Austin, TX |

Covert Service department has professional service writers and a professional service manager. The manager will work with you if your service did not meet your expectations.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Service Experience

by from Austin, TX |

Vehichle was brought in for an oil change and problem with the battery. There was a poblem with things not being put back in place, I called to voice my concern and service manager said he would correct the problem.The service manager kept his word and the problem was corrected in a very timely manner. The service personal also handled themselves in a very professional manner. I am very pleased and thankful that they did what they said they would do.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service dept. and Friendly faces!

by from Austin, TX |

The checkin and checkout was great! Very timely. Everybody from beginning to end was helpful and friendly. And the waiting room is comfortable. And GOOD COFFEE.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Custmer review

by from Killeen, TX |

I appreciate the service my 2014 Ford Escape was given, the staff was very helpful, and the service was faster than I expected. My sincere thanks to the service manager and all the staff for a job well done.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

John Nay in Service is the best in Austin

by from Austin, TX |

I am a repeat Ford new vehicle customer. John Nay is the main reason we keep coming back.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

survey of repairs at Ford

by from Austin, TX |

great service and very friendly...time went by quickly

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

MKX Service Experience

by from Austin, TX |

Was pleased with service of my MKX. Will be back again.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 404 reviews)