My experience started out very well. I saw a vehicle that I was interested in online and sent an email to the address and had good communication with an associate. I decided that I would come in that evening and take a look at the vehicle and when I arrived I was greeted quickly and courteously. I was given the option to take the vehicle offsite to show my husband, no questions asked. The sales manager had been driving the car for a few weeks and it took a few minutes to clean the car out, but I thought that this was a very nice gesture. There was some damage to the bumper of the car (both the plastic and paint), so I made sure that I mentioned this before driving off the lot. My husband and I were very interested in the vehicle, but needed to have a few questions answered that could make or break our decision to buy. The salesman worked very hard to try and obtain the answers to the questions that we had, but due to the time of night was not able to get all of the information that we needed. Sadly, we decided to leave that evening without the vehicle and wait until we could confirm that we could add on what was needed. At 11:00 pm that evening I received a text from the salesman stating that there was another party interested in the vehicle and that they were coming in first thing in the morning to put a deposit down on the vehicle. Obviously this did not make me very happy because we were waiting for answers regarding the damage and aftermarket towing capability answers. Throughout the conversation with the salesman I knew that part of this was the salesman trying to close the deal and was annoyed by that, but also concerned because we were very interested. To make a very long story shorter, we did end up purchasing the vehicle the next afternoon after completing our own research on the towing capability. We spent a great deal of time at the dealership and did not receive the deal that we were shooting for, in fact, the dealership received everything that they asked for and we did not walk away with a good experience. This is a mixture of the sales ploy, the financing and paperwork as well as the after purchase customer service. It was late that evening when we left with the vehicle and it was very dark. The next morning when it was light out, I could see that he vehicle which had been driven for a few weeks by the sales manager was not vacuumed out and there was still trash remains in the car. Annoying, yes but not the worst part. The floor mats that were wrapped in plastic in the back of the car earlier in the day when we looked at the car before purchase were gone. I contacted the sales guy and although he responded to me quickly initially there was no mention specifically of fixing the situation regarding the floor mats. I contacted the sales manager the next day who stated that I could bring the car in and that they would do a detail and put in the floor mats. Well sad to report that I have front floor mats that are not specific to my car, the middle seat floor mats are there now, but I am still missing the third row mat. I was told that they would have to order them and then I was told that they had arrived. I went in to have the rear bumper damaged ?sort of? fixed and was told again that the mat would have to be ordered and that someone would call me back. That was on the 9th of February and I still have not received a call regarding the mat. When I took my car in on the 9th after only having it for a few weeks I already have to change the oil and have the tires rotated. This is the first time that I have ever purchased a used car and it has been such a hassle. I never even thought to think that I would be paying $50 for an oil change before I even had the car for a month. Had I known, I would have attempted to negotiate this in the purchase of the vehicle. I will say that the service department was very nice and helpful and I do not point any of my dissatisfaction towards them.
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