Cowles Parkway Ford

Cowles Parkway Ford

13779 Noblewood Plz, Woodbridge, VA 22193

New 888-890-3504
Used 888-897-8014
Service 866-528-5445

If You Bought A Ford Anywhere Else, You Simply Paid Too Much!

Average Ratings

4.7 out of 5.0
362 out of 373 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 373 reviews

Featured Review

5.0 out of 5.0

Service on my F150

by from woodbridge, va. |

Always a top notch service/dealership. The service managers are honest and will give you real answers. The entire staff is very friendly. won't go anywhere else .... great place

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Cowles Parkway Ford responded to this review

July 27, 2015

Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Steve! Thank you so much for choosing Cowles Parkway Ford as your first choice for service! Donald Hopper Director of Operations dhopper@cowlesford.com Cowles Parkway Ford Cowles Nissan 703 986-5557 http://CowlesFord.com http://CowlesNissan.com

5.0 out of 5.0

Well run operation.

by from Woodbridge, VA |

Brought my car in for scheduled maintenance. I did this on my only day off for the week. I arrived on time and was quickly greeted by service department personnel and the maintenance was completed in a timely manner. My service department rep was friendly, courteous and very professional.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I love Cowles!

by from Woodbridge, VA |

This dealership is excellent in every way! Customer service is top notch and the staff consistently works to make you happy.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Cowles Parkway Ford responded to this review

July 29, 2015

Kisha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Donald Hopper Director of Operations dhopper@cowlesford.com Cowles Parkway Ford Cowles Nissan 703 986-5557 http://CowlesFord.com http://CowlesNissan.com


5.0 out of 5.0

Great Services

by from Fredericksburg, VA |

I brought my vehicle in for service, got a ride to my appointment and was picked up when I finished my appointment. My vehicle was ready when I returned. Everything was great.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service

by from woodbridge, va |

took vehicle for service, and waited it was done in a reasonable amount . Service advisor was very helpful and responsive.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Cowles Parkway Ford responded to this review

July 29, 2015

14me333, thank you for being one of our valued clients and leaving us your response to the quality service you received! If you have any additional questions, we will be more than happy to assist you! Safe travels! Donald Hopper Director of Operations dhopper@cowlesford.com Cowles Parkway Ford Cowles Nissan 703 986-5557 http://CowlesFord.com http://CowlesNissan.com


2.0 out of 5.0

Painfully slow purchase process

by from Woodbridge, VA |

I purchased a 2015 F-150 Laredo. The purchase took over five hours - and that's with over $15k down and excellent credit. Way way too long and on a day that wasn't very busy. They follow all of the scams you'll read on the internet - low ball offer on trade-in, long waits for management to make a counter offer, and up-selling everything under the sun. Additionally, the aftermarket employee Darlene is almost impossible to get to return calls in a timely manner. I did not receive my truck until 8:00pm (my truck was there a full 24 hours, as I dropped it off the night before) - and not everything was completed, so I had to make yet another return trip. I conveyed that I would like to come by first thing on Saturday and get the bug shield installed. First Darlene was late, then she was eating lunch, then had to wait for the tech. 1 1/2 hours to get a bug shield installed when I essentially had arranged an appointment? Unsatisfactory. Then when I get home I notice the brand new bug shield has minor scratches and mars from the install. If you want to feel like your time is not important - go to this dealer. I am sure they will leave you feeling properly ignored and irrelevant by the time you leave. NOTE: I have not experienced their maintenance/repair services, and have no opinion on their quality or timeliness. Also, my salesman Huey was a great guy, but I think he was avoiding me around hour 4 as the storm clouds gathered over my head...

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Mr. Larry D. Moore

by from Dale City, Virginia |

I replaced bearing on the right side, last septmeber and not even a year later I am told I need to relpace them again. I replaced the lelf ones June 9th this year. I don't know if its the parts or what is the problem, but this should not be the standard to have your vehicle continuely serviced.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does not recommend this dealer

Did make a purchase

Cowles Parkway Ford responded to this review

July 24, 2015

Thank you, Larry, for taking the time to bring this unfortunate experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at Cowles Parkway Ford and we would like to try our best to rectify this matter. Please give us a call at your earliest convenience so we can understand exactly what went wrong and do our best to try and resolve this matter, if we still can. We hope to hear from you soon, Larry. Take care. Donald Hopper Director of Operations dhopper@cowlesford.com Cowles Parkway Ford Cowles Nissan 703 986-5557 http://CowlesFord.com http://CowlesNissan.com


4.0 out of 5.0

Maintenance/replacement of exterior window strips

by from Woodbridge, VA |

15k maintenance work on 2014 Ford Explorer was great but this was the 2nd time I had the exterior window rubber strips replaced due to the strips lifting off the window. Unfortunately, they have once again pulled lifted of....I don't understand why so I will have to take it back for the 3rd time.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service.

by from Woodbridge, VA |

I have Ford fusion I like it and I am happy with you guys thanks about your service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Cowles Parkway Ford responded to this review

July 29, 2015

Thank you so much for the wonderful review, tsedeke! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Donald Hopper Director of Operations dhopper@cowlesford.com Cowles Parkway Ford Cowles Nissan 703 986-5557 http://CowlesFord.com http://CowlesNissan.com


1.0 out of 5.0

Review Cowles Parkway Ford on Cars.com

by from Woodbridge, VA |

Was able to get a Virginia Saftey Inspection completed on shourt notice

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service

by from Woodbridge, VA |

I came in with a trade with no money to put down and I was able to drive away in a great car and within my budget. The customer service was great and I would recommend Cowles Ford to anyone looking to buy a new or used car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Cowles Parkway Ford responded to this review

July 29, 2015

Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Elethia! Please let us know if there is ever anything else we can do for you! Safe travels! Donald Hopper Director of Operations dhopper@cowlesford.com Cowles Parkway Ford Cowles Nissan 703 986-5557 http://CowlesFord.com http://CowlesNissan.com


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