Cowles Parkway Ford

Cowles Parkway Ford

13779 Noblewood Plz, Woodbridge, VA 22193

New 888-890-3504
Used 888-897-8014
Service 866-528-5445

If You Bought A Ford Anywhere Else, You Simply Paid Too Much!

Average Ratings

3.9 out of 5.0
10 out of 13 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 14 reviews

Featured Review

5.0 out of 5.0

Great service!

by from Woodbridge, VA |

Jim, Edgar, and Jerry are the best! They answered all questions, worked really hard to give me the best price and financing, and explained the details of my new car. I am 100% satisfied with the purchase of my Ford (the 4th in my family)!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

3.0 out of 5.0

Disappointed

by from Pomfret, MD |

This is a pretty hard review to write -the folks at Cowles were incredibly nice and their facility is beautiful, but i have to admit im was pretty shocked to find out the used car i purchased needed about $600 in repairs after it somehow managed to pass the VA state inspection. Not sure what they checked, but apparently two of my vehicles control arms were bent enough that they needed to be replaced. Ive attempted to contact the dealer and have yet to hear anything from them - too bad

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

WORST DEALER SHIP FEED ME WITH LIES

by from Woodbridge,Va |

Worst ever dealer ship that I have ever been to in my life. I called in about a car and the price of it and they said they'll match a dealer ship that was having a great deal so I said I'll come in the next day. Then comes the next day and they text me a couple of times to come in and once I come in after work I told them about the deal and that I'm only here to buy that car for that deal and they said okay. Right after I test drove the car they started drawing up paper work but when i brought up the deal again they said sorry they just sold the car I just test drove 5 minutes ago when i was the only customer inside and brought back the exact same car but for $5,000 more. The whole time they feed me with lies and wasted my time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Found it on Cars.com, Bought it at Cowles.

by from Alexandria, VA |

Closing the deal on my 2012 Honda Civic Si was the end of a crazy shopping day that saw everything fall right into place just hours after another used Si I was all set to buy was sold out from under me. Within an hour I found a better deal online, had my prior approved bank loan reconfigured, and drove to the dealership on a very cold winter night, where Edgar at Cowles could not have been been more accommodating.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Cowles Parkway Ford responded to this review

February 6, 2014

Cowles Ford thanks you for taking the time to leave us this wonderful feedback! Edgar is an amazing asset to our team and we are lucky to have him. He takes pride in his customer service abilities and loves to make the car buying process enjoyable for each of his customers! He will be very appreciative of your review and recommendation! It was a pleasure working with you and we thank you for trusting us with your car buying needs! If you ever need anything do not hesitate to get in contact with us! Find us on Facebook and Twitter to take advantage of our exclusive online coupons and discounts! Regards, Donald Hopper General Manager - dhopper@cowlesford.com


5.0 out of 5.0

very good!

by from Front Royal, Va |

Mr Edgar's service was very good. Answered his phone when I called him and gave me a fair price. I will recommend him and his dealership to my friends. Thanks

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

B&M Motors The BEST

by from Gainesville, VA |

I must say that B&M Motors is the BEST!!! I received the exact car that I wanted. Dwayne James was the BEST Salesman for me!!! He went to bat on my behalf!!! He is a seasoned veteran in salesmanship!! If you want a car I suggested Mr. Dwayne James!!! If you want a Dealer I suggest B&M Motors!!!! Carol Ray

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

GT MUSTANG

by from DAVENPORT IA |

WE DROVE 100 MILES FROM DAVENPORT, IA CAR WAS EXACTALLY HOW THEY ADVERTISED IT BESIDES THE STRIGHT PIPES "SKIP" TREATED US I WAS FEELING STRESSED ABOUT BUYING A CAR BUT SKIP TOOK CARE OF ME

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Warranty

by from Manassas Va |

Have to warranty problem with 2012 ford F150 taken it in 2x still have the problem told by the service writer to take the truck to another dealer for 2nd apinion talked to Matt Norris service manager he was going to drive another new F150 and call me back over a month have not herd from him I thought I could get my truck warranty work done at the dealer I bought it from I was wrong very poor service

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Truck Purchase

by from Gainesville,VA |

Great experience, from start to finish. I highly recommend Bouquet Washington who was the sales consultant helping me find exactly the truck I was looking for. The team there did an outstanding job and was very pleased. Thanks again, Ron- Gainesville

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Recommended.

by from columbia Md |

Set up an appointment to test drive a used truck and ended up buying it for their honest explanation and backstory of vehicle in question. Thanks.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

getting repairs/updates to a 2011 Edge

by from Lorton |

Great personal touch by service staff, always prompt, always courteous. There are many new concepts in a "breakout" style car, the amount of personal upgrading of softwarre for the car was unfamiliar to us, thus the service call.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 14 reviews)