Cowles Parkway Ford

Cowles Parkway Ford

13779 Noblewood Plz, Woodbridge, VA 22193

New 888-890-3504
Used 888-897-8014
Service 866-528-5445

If You Bought A Ford Anywhere Else, You Simply Paid Too Much!

Average Ratings

4.8 out of 5.0
209 out of 209 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 164 reviews
3.0 out of 5.0

First new vehicle service

by from Woodbridge, VA |

I would say that it was just OK this time. A couple of areas I would consider excellent service would be to first make sure to ask the customer if they would like to take a seat when filling out initial paperwork. The second area I found not so great was that when the service was completed I was handed the keys and told the car should be out front. (which it was not so I spent ten minutes walking around the lot looking for it when it was still out back) not good!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Service

by from Woodbridge, VA |

As always, Cowles Ford had me in and out on time with excellent service

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Windshield Wiper Failure Diagnois

by from Stafford, VA |

I showed up at the appointed time and they immediately began working on my F150. They estimated diagnois would take 1 hour. Diaagnois was completed within 45 minutes. Part were ordered and I was notifice early the next morning that parts had been received. Evering thing was handled in a professional, courteous manner.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service!

by from Woodbridge, VA |

2014 edge, the purchase was a great experience. The salesman was the best ever. No complaints about the service, Scott was great, treated me with respect and was professional.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Woodbridge, VA |

Matt and Mike with the the Blue Team provide stealler support and service. Thanks for great Customer Service.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Finally a satisfied customer.

by from Woodbridge, VA |

I like that you finally have someone in the service department that listens to you.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Thanks

by from Woodbridge, VA |

I'm glad Scott is back, I've been taking my truck to Ford when its affordable because he's always easy to deal with for the entire 7 yrs I've had it.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Overall great experience every visit.

by from Woodbridge, VA |

Staff was helpful. I always have a great experience at this dealership.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

whatis this

by from Woodbridge, VA |

i really appreciated the courteous transportation.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Great place

by from Woodbridge, VA |

AlwaysIs great thanks I please whith the service I have four car from this place I happy or what.?

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Cowles Parkway Ford responded to this review

October 21, 2014

Hi Juana, glad to hear that you were pleased with the service. It looks like you were overall very happy with the experience yet the rating you gave indicates you had a negative experience. Would you be open to contacting us at your earliest convenience? We look forward to hearing from you. Thank you. Regards, Donald Hopper General Manager - dhopper@cowlesford.com 703-986-5500


(1-10 of 164 reviews)