Rosenthal Fairfax VW Volvo

Rosenthal Fairfax VW Volvo

11050 Fairfax Boulevard, Fairfax, VA 22030

New 888-423-6880
Used 888-423-9768
Service 888-501-0659

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Average Ratings

3.9 out of 5.0
12 out of 16 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 16 reviews

Featured Review

5.0 out of 5.0

Great Deal

by from Herndon, VA |

Used cars.com and got a price $6000 below asking price.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Excellent customer service! Highly recommend!

by from Centreville, VA |

This is a GREAT dealership. I walked in with HORRIBLE credit, and walked out with a brand new Jetta SE, sunroof, leather, heated seats,very quick and very nice! - THANK YOU!!!! I'm pretty sure I can't even get a Kia right now but Fairfax VW hooked it up. The deal they gave me is amazing, It was my 2nd time there and the first time had been very good, too. Brand new Passat for less than $400/mo. I'm in sales too and totally appreciate the experience. Last year when I was getting the Passat I enjoyed pizza and coffee in the lounge. This time Bill took me to Thai! This is a well managed office, nice bunch of guys, totally down to make a deal ... highly recommend to anyone looking for a great experience!!!!!!! Go look for Bill.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase

Rosenthal Fairfax VW Volvo responded to this review

July 8, 2014

JS, Thank you for calling us a GREAT dealership! We think you're a GREAT customer! Congrats on your new car and welcome to the Fairfax VW family. We'll be sure to share your review with Bill. Your Proud VW Dealer, Fairfax Volkswagen


5.0 out of 5.0

Review of the service at Fairfax VW

by from Fairfax , VA |

I went to the VW dealership in Fairfax to look at cars. I was allowed to observe and ask questions without any pressure from the salesperson, Emmanuel Dugbartey. H gave us the space and the opportunity to inquire about all types of deals. When we decided to ask about a deal, he did not put any pressure during the negotiation process. I believe we got an excellent deal and great value for our money. Jesse Kim at the financial department was extremely helpful, explained all the financial transactions clearly, and patiently. We felt at ease while discussing the financial elements of the purchase, thank to the helpful and clear manner of Kim. I would highly recommend this dealership and both Emmanuel and Jesse to anyone. Great people and excellent service.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Rosenthal Fairfax VW Volvo responded to this review

July 1, 2014

Hanna, Thanks so much for taking the time to share your great experience during your visit with us! We will be sure to share this review with Emmanuel and Jesse. Your Proud VW Dealer, Fairfax VW


5.0 out of 5.0

Great dealer prowess

by from manassas virginia |

I had doubts about getting a deal from your company on used cars but my perception changed when i had to meet with one of your salesmen, Mr Emmanuel Dugbatey. His aura was most welcoming and friendly. His personality really put me at ease for a more useful bargain. He was very patient with me throughout the whole process and helped me with the final pruchase of a 2010 toyota camry. I do not have regrets whatsoever with the purchase i made. He has been an angel who got me the best deal i could ever get from anywhere else. My doubts has been cleared now and i am sure to come back to strike a bargain with your company.All thanks to your salesman for his help.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Rosenthal Fairfax VW Volvo responded to this review

June 10, 2014

Sharon, We're glad that we were able to change your perceptions about purchasing a used car! Thank you so much for taking the time to share your experience with us, and we'll be sure to share this with Emmanuel. Your Proud Volkswagen Dealer, Fairfax Volkswagen


5.0 out of 5.0

Another Great Experience!

by from Fairfax, VA |

This is the third time I have dealt with Fairfax VW and I must say that it is a pleasure every time. Emmanual Dubarty was my salesman and he was a true gentlemen to work with. Emmanual is very helpful and takes the time to go over every detail of the sales transaction to include the new Jetta I just leased. Thanks for your service Emmanual, I look forward to working with you again in the future!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Rosenthal Fairfax VW Volvo responded to this review

June 7, 2014

Melissa, We're glad that you're a loyal customer, and thank you so much for taking the time to write such a thoughtful review! Congratulations on your new Jetta! We'll be sure to share this with Emmanuel. Your Proud VW Dealer, Fairfax VW


5.0 out of 5.0

Super nice salesman!

by from Fairfax, VA |

My husband and I just bought a 2010 s80 from Wayne Smith and he is a super nice, friendly, very knowledgable salesman. He followed up on all we requested done to the car, all repairs were done extremely fast and the cilajet coating on the entire car inside and out was very well done. Wayne even filled up the car for us! and when we realized that there was only one key, he got in touch with the prior owner and got us the key promptly. He was so nice to spend quite a bit of time with me showing me the ins and outs of this newer Volvo. I had a 2005 before and so this newer one is a little overwhelming.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Rosenthal Fairfax VW Volvo responded to this review

June 2, 2014

P. Wesseling, Thanks so much for the great review and congratulations on your S80! We're glad that you were received excellent service during your visit with us, and we hope that you'll continue to share your experience with your friends/family. We'll be sure to share this with Wayne. Your Proud Volvo Dealer, Fairfax Volvo


1.0 out of 5.0

Very disappointing

by from Fairfax, va |

My experience as a VW owner has been terrible. With only 42K miles, my 2011 Jetta needs $1,800 of service and the dealership has refused to help defray the costs of the repair. I have tried endlessly to contact anyone from this dealership or VW of America but cannot seem to get a return phone call or person to contact. There should not be major computer failures in any well built car that is less than 3 years old. If it was unusual, VW and/or the dealership should be willing to stand behind their product. My Jetta has had problems since I purchased it and I would never buy a VW again.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Rosenthal Fairfax VW Volvo responded to this review

June 2, 2014

Lisa, We're sorry that you've been experiencing problems with your Jetta. I know that you contacted us last week, and I wanted to make sure if there is anything else we could do. Please do not hesitate to contact us. Regards, Fairfax VW


5.0 out of 5.0

Jennings Chevrolet Chris hallenberg awesome sales

by from Skokie |

My name is Samuel R The reason Why i gave such amazing ratings is because Chris hallenberg has went above and beyond the normal sales process of a vehicle. He displays a caring demeanor and is very knowledgable about the products, cars and all major incentives. He is very dependable and honest and even remembers my sons name.( very impressive ) The reason I bought from this dealership is mainly because he took the time to assist me, not pressure me and follow up with me from start to finish. A + for Chris

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Rosenthal Fairfax VW Volvo responded to this review

March 5, 2014

Sam, Thanks so much for taking the time to write such a great review, and we will be sure to share with Chris! We're glad that you had a great experience with us, and we hope that you'll continue to choose us for your automobile needs. Your Proud VW/Volvo Dealer, Fairfax VW/Volvo


5.0 out of 5.0

Mr Burns made me change my mind!!

by from Springfield VA |

I had a bad experience with the sales manager last week when I returned my lease car and then again yesterday so I was unhappy and post a bad review here. I was surprised today after I picked up the phone and was Mr. James Burns. The owner. He apologized for my bad experience and was very graceful and sensitive of how I felt. He took the time to listen and went the extra mile to make me happy and he did!! Mr. Burns is very costumer oriented He really knows how to treat people and I would definitely go back to him and some other sales representatives there. They are nice people and know how to listen. Thank you very much Mr. Burns

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

The sales Manager Mr Jonathan Berrin

by from Springfield, VA |

The worst costumer service I ever had. The manager Mr. Jonathan Berrin is rude, arrogant and he doesn't know how to treat clients. I'm not returning here for any reason and I will not recommend it to my friends or family.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Place to buy a car!

by from Arlington Va |

I just bought a brand new 2013 Jetta TDI from them today and the service was excellent! All the staff were friendly from the minute I walked in. They had no problem searching all over the world for the car I wanted and was able to get the exact model I wanted. Since I was really picky with the model and features I didn't expect them to have it in stock but they were able to get me the vehicle within 24 hours. They gave me a good price on my trade in and a great 100k mile warranty. They have me a loaner car to drive home for the night because the car was being shipped to their dealership and will be available for pick up. I usually hate going to car dealerships but this worked out great and this is a great place to buy a car especially a VW one of the best most reliable cars on the market today. The paper work and negotiations were smooth and had no problems at all! Overall a great car buying experience and I will definitely be back to get my car serviced there!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 16 reviews)