Camelback Hyundai

Dealership blames cars.com for wrong price advertising and won't honor the price. When I got with the dealership the price more than doubled from advertising

They lie. False adverting with their cars. It's one price online and then you get there it's another price. They dont care and they just want people to come in to tell you the car is more and the online price was wrong. Scammers. Now they said it's the 3rd party that messed up when I called them on it. They are telling my it's 7500. More than double the adverting.

They told me they were fixing my thermostat which warranty didn’t cover overcharged me for fixing a waterpump instead which was covered MPP refunded partial because they said dealership needs owes me the rest for over charging me told me I wasn’t covered for a rental called MOPand 5 days of rental covered they robbed a single mother struggling to make ends meet stay far away from this service center by the way my service advisor was Josh. There is more but I think you get the picture!!

Their service department appointment process is the WORST!!! I have purchased 3 cars from there and the service department is only getting worse, I’m done.

The absolute worst car dealership. NEVER take your car here for service. They are money hungry liars that lack decency, communication, and respect. They will tell you one thing and then immediately backtrack. I’ve spent an entire month trying to get them to honor my warranty and they refuse. They would not even listen to my Hyundai case manager. They also overcharge. I decided to talk to other dealerships and received much smaller quotes for the same work. This dealership has told me I need a certain service done then I don’t need it and then later I do need it. Nothing is trust worthy about them. I was quoted for 4 ignition coils at $920 then was told they were wrong and I only need 1 ignition coil at $350. I asked them to double-check. They said they did and I definitely only need 1. Then, after a long battle they agreed to cover 50% of the work (which should be covered 100%). Once the discount was applied I was told my new total would be $390 which is $40 more than the latest quote. They backtracked again saying I need 4 coils because they don’t want to lose out on money. None of the math makes sense either. I called and spoke on the phone with a worker who told me that no matter what services I chose to do (even if I chose none) they would waive the diagnostic fee. Then the next day a different worker said that person was wrong and they will not waive it. There is no consistency or honesty. They do not answer calls, return voicemails or respond to texts. If you do get a chance to speak with them they will talk over you and not listen to a word you say. They are rude and unprofessional. Safe yourself the time, money, and headache and go elsewhere. It will be quicker, easier, and cheaper.

I can’t say enough good things about my experience at Camelback Hyundai. My 2014 Hyundai Tucson broke down on the road, and I brought it here for help. Fernando, from the Service Difference team, went above and beyond to assist me. Despite my car having over one hundred thousand miles, Fernando helped me get a new engine under the brand warranty. Throughout the whole process, he provided exceptional service, answering my calls promptly and keeping me informed every step of the way. I’m truly grateful and would recommend Camelback Hyundai to anyone. Thank you, Fernando, and the entire team for your outstanding support!”

I wish I didn't even have to give one star. This is the worst service experience I have ever encountered. I'm going through legal action after this. June 26, 2024 3 rental cars later.... I am one who has been affected by the dealer hack and there is no eta when I will get my car back. Not even a year after having my car, I had battery issues. It is still under warranty, thank goodness. I was trying to address it in October of 2023 and then had issues on multiple occasions with the hybrid battery system. Needless to say, on June 17th, I decided I wouldn't reset the battery and had my car towed in this awful heat (in a sketchy area off the freeway). After almost 6 weeks later, I still do not have Rhapsody back. I love my hybrid Elantra but I am super disappointed that Hyundai made a bad batch of batteries and I am one of many who have been affected. I am was given a loaner car though I am now on my 3rd one. I now drive more for my job. 8 don't have great gas mileage. I was given a new 24 Elantra (not a hybrid) and the gas mileage was not as good. When I hit 3000 miles (which was about 1400 miles I had driven, I had to trade it in. The Wednesday after I was given another car so they didn't worry about mileage. After driving it I received a red 24 Elantra. After driving it I received a message about it needing servicing for an oil change. My hope was just that the car was not reset. After verifying what the dealership, I learned today that it needed to be serviced. I am now on rental car #3. It's a puke 🤮🤢 green Kia Soltera, a mini SUV. My gas mileage is even less, 28 city 34 highway. I miss Rhapsody and her 50 city, 58 highway mileage. Needless to say, I don't know when I will have her back. My understanding is that there is another customer like me who has had a rental car for a year already 😳😡. August 17, 2024 Following my car journey, Monday will be 9 weeks without her. I have filed a lemon law/arbitration with the BBB auto line. I am now reaching out to the Hyundai USA company and filing a claim. September 3, 2024 11 weeks and one day... My car is supposedly ready for pick up finally. I will pick up tomorrow. I've filed arbitration, with BBB and Hyundai of America. September 4th, 2024 I still have the rental vehicle for one more day because I had put in a request for the mirror cover and made a claim for an extra key fob. None of that got done and they told me it was because of the amount of time that it took to get everything else done. I am pretty sure that Hyundai just forgot about it. September 5th 2024 Good thing I called to make sure I didn't show up to be inconvenienced to learn my car is still not ready. Screw you Hyundai! My car is not ready, 11.5 weeks and an extra day after I was told it would be ready yesterday. Not only does this dealership suck, but the Hyundai company all together has NO customer service. I was supposed to receive a call back from customer claims today. They couldn't even do that. Worst customer service experience I have ever had! I'm putting this on there for those of you who were ever thinking of purchasing a Hyundai from this dealer or from anyone. Don't waste your time with this awful company and their awful products. They are the absolute worst. At this point, rather than asking for the almost $6,000 in reimbursement (not including the incovenience- time this has cost me), they should provide me with reimbursement and they can buy my car back at full price of what I paid! I have filed with a lawyer. I am documenting everything and everyone

Probabaly my worst car buying experience. Took 5 hours to finish buying car, never got anything that I was promised. Absolutely dismal post-sale service. Mail boxes are full and no one picks up the phone other than receptionist. The attitude of salesman before and after car buying was like day and night. Please avoid.

They have sold me a vehicle with holes in the front two tires. This is a huge safety concern. I have gone back to them several times to give them an opportunity to rectify the problem, but they are only concerned with profits. I will never buy from them again!

Came in an hour before closing and knew the exact car I wanted. Shadeed took his time, showed me everything I needed to know a out my vehicle: good, bad and all. Was not rushing me at all and was very patient. The entire team made my experience seemless and ensured I had all the resources I needed. Afterwards I received followup from Shadeed and their Finance rep Ruben. I was able to reach out to both of them, and did, to ask followup questions on the vehicle quirks. Great experience for my first car purchase.