Chapman Chevrolet

1717 E Baseline Rd, Tempe, AZ 85283

New 866-554-7344 New 866-554-7344
Used 866-235-5049 Used 866-235-5049
Service 888-347-1046 Service 888-347-1046

Your Phoenix Chevy Dealer serving Tempe, Gilbert, Mesa, Scottsdale, and Chandler


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
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  1-10 of 492 reviews
5.0 out of 5.0

Great experience at Chapman Chevrolet in Tempe

by from Phoenix, AZ |

Was met by a Salesman named Shawn Gold. Told him my monetary goals in a lease situation. I already knew which model I wanted (the Cruze) and We started talking cars in general. We made fast friends as he is definitely a car enthusiast as am I. And it didn't hurt that he was such a Chevrolet enthusiast too. His knowledge of and passion for the product were impressive. After a test drive, we spent the better part of the day with most everyone's attention focused on me I felt. As the insurance process went thru we talked about my new car and its features. Have to mention George and Rick as well. George for helping me with making it work financially, and Rick was extremely nice in explaining the paperwork. The most unusual part was, I was in town to get an apartment and just price out some cars, as I only had 2 days then I had to fly back to my temporary home in México (I've been traveling) to serve my 30 day notice. So Shawn & George offered to drive me to the airport, store my car, then pick me up when I return on June 6. I did get to drive it for 2 days. Can't wait to get back to it. I told Shawn he's now my first friend in my new city as I relocate to Phoenix. Joseph was my original contact online, explaining offers and how they change and has followed up as well, and I will take them all up on asking questions about the car's features. Everyone seemed happy to be there. That says a lot. Charles Smith

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  • Customer Service
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  • Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Good experience

by from Chandler, AZ |

Jesse Busch helped us out when we came and was a great asset in the car buying process. He was very patient, worked hard to show us as many cars as possible to help us find the right vehicle, and never pressured us. We were there for much longer than we thought, and he stayed with us the entire time, giving us time when needed to discuss options, and always available to answer our many, many questions. We would definitely work with him again when the time comes for our next car!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome Customer Service

by from Flagstaff, Arizona |

Such an amazing staff that made buying my dream car possible. I worked with Carl Hines and he really worked hard with his manager in getting the price to an amount that I could justify to myself, as well as my parents. Best customer service I've ever experienced and they even filled the tank up with gas as part of my counter offer.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrid Service

by from Phoenix, AZ |

The service at this dealership is terrible. The service person Robert was very rude when questioned about the status of my vehicle. Even though you set up an appointment you still have to wait in a queue. I absolutely don't recommend doing business at Chapman Chevrolet.

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Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

I was lied to

by from Gilbert, Az |

On Monday 2/29/16 My wife and I went the the Tempe dealership to look and and possibly buy a used truck we saw one the Chapman web site. WE HAD MONEY IN HAND. Sales and leasing assistant Taylor Wright greeted us. On the way to the back lot where the truck was located he explained the vehicle had just been traded in and it had not been evaluated, serviced, or detailed yet. We looked at the truck ,expressed interest and discussed test driving it. Mr Taylor told us that it would be two to three days before the service and detailing would be done. Wanting to test drive the truck i asked if we needed to put a deposit down to ensure we would have the opportunity to test drive and purchase the truck before anyone else. We were told no, Mr Taylor took our telephone number and said as soon as it was ready he would contact us for a test drive. Again I asked if money needed to be put down to ensure our purchase of the vehicle, we were told no. After the three days of waiting I texted Mr Wright inquiring the status of the truck. The response verbatim " Unfortunately a client paid cash for the vehicle yesterday. The car still isn't ready to drive until tomorrow but the customer still bought it, if you'd like I can look for other similar trucks in the area around that same price range" Not to be defeated so easily my wife looked up the truck on the website. It was still listed....So she called the dealership and and stated she was interested in purchasing it. After a little discussion she was told the truck had a $2000.00 deposit on it. The perspective buyers would be in in about an hour to purchase it. They were happy to take her contact information if the deal fell thru and would call her. I was flat out lied to. Advice, If they are going to lie about a used $10,000 old truck, I would think twice about making a serious purchase. I would not recommend this dealership to anyone.

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good Customer Service and Quick response at Sales

by from St. Charles, IL |

Unfortunately the car I called about was not quite what I was looking for, automatic trans instead of manual, the sales support people were quick to respond and attempted to find the correct car, but could not. No problems with this group at all.

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Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

chapman chevrolet will see me again

by from apache junction az. |

Had a great time, good service before and after the sale 100% happy

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic Service

by from Scottsdale, AZ |

absolutely the best service I have had from a domestic car dealer in decades. I would highly recommend Chapman

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good service, great wifi.

by from Sioux Falls,SD |

I received a prompt oil change, tire rotation and a great complimentary car wash.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great People, Great Cars

by from Chandler, AZ |

The Chapman people made our car buying experience a pleasure. What more can I say?

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 492 reviews)