Bill Pearce Courtesy Honda

(2.4) 5 Reviews

780 Kietzke Ln, Reno, NV 89502

Average Ratings

2.4 out of 5.0
1 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews
1.0 out of 5.0

Car only had problems AFTER we took it in

by from Reno, NV |

I went here to get my ancient honda civic checked up, to make sure everything was in good working order. The car has never had any major issues, and I've always kept it well maintained. They recommended a lot of work, and I said sure. When I got the car back, the air conditioning had stopped working. It had worked great up until they kept the car. So I sent it back to them, they claimed all the freon had leaked out. Now what's more likely, that it was running on the last drop of freon and I never noticed, or that they punctured the AC while doing other work? But whatever. I got them to put in an adapter so the AC would work again. They did so, over the course of about a week. Within a week of bringing the car home, the AC was broken again. Took the car back. They claimed it was an unrelated problem, so I paid again for them to fix the AC. And now, 2 weeks later the AC is definitely broken again. In the whole time I've probably driven the car less than 10 times.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Confused, miscommunication, or?

by from Sunny SoCal |

We were searching for a specific vehicle. The make/model we wanted was listed for sale on Cars.com by Bill Pearce Honda of Reno. We contacted the dealership on 8/23.. We were told the details of the vehicle, and arranged a day/time to see/purchase the vehicle. August 24, we contacted the salesman, Sonny, via email to discuss our budget (Below dealership asking price, yet still above Kelley Blue Book ) prior to our meeting. We did not receive a reply from him. Instead, on the afternoon of 8/25, we received an email reply from Dave Moore, stating the vehicle had been sold that very morning, but offering to show us similar vehicles (that didn't meet our requirements outside of make & model, or fall within our budget). On 8/30, we received an email from Cars.com, requesting this review. We checked the Bill Pearce Honda website in order to provide accurate information for the review. To our surprise, 5 days later, the vehicle was still listed under "pre owned vehicles", as if it were for sale. Curious, I called the dealership. I spoke with salesman Chris Wootten, who stated he had received several calls about that particular vehicle. He agreed to check on the vehicle and call back. Chris called back within 10 minutes to tell me the vehicle had just sold on 8/28. Unfortunately, we just missed purchasing it.(We had just missed purchasing the same vehicle from the same dealer on two different days.) These are the facts surrounding our experience. Needless to say, we will not be purchasing a vehicle from Bill Pearce Honda of Reno, nor would we feel comfortable suggesting the dealership to friends.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Grossly disappointed

by from Reno, NV |

I am so disappointed with Bill Pearce. We went in to test drive an Accord and found a salesman who "wasn't sure but thought" he saw one out back. From there he put us in the most basic model and "didn't know why" the dashboard lights were flashing. He was very nice during the test drive and let us test the car but didn't seem to know much about it or how it compared to the v-6 which we really wanted to drive but they didn't have in stock. If he had provided any follow up info (like when they might have a V-6 in to test drive) we would have waited to drive the V-6 but in the end, he seemed more interested in talking about how great our current Odyssey was than in selling us our next car. I was really disappointed, I wanted another Honda but we ended up with a much more expensive BMW because we really couldn't seem to get any info out of this salesman. Bummer for me and the salesman. BTW, we bought our last Honda in Carson and now I know why.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience!

by from Reno,NV |

Bought my first car without my parents help and it was very easy and pleasant. They even honored another dealers best quote.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

good service and buying experience

by from reno, nv |

I bought a used Infiniti car from Bill Pearce Honda. The experience was good and the people were nice.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-5 of 5 reviews)