Bailey's Auto Sales

Bailey's Auto Sales

(2.1) 8 Reviews

2296 Lee Hwy, Cloverdale, VA 24077

Used 866-584-7667

Average Ratings

2.1 out of 5.0
3 out of 8 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-8 of 8 reviews

Featured Review

5.0 out of 5.0

great service

by from beltsville md |

i saw the car on cars.com find out baileys auto have the car,orignaly i was going to pay over the phone and have them deliver the car to me because i live 248 miles away from the dealership,but how ever i look at the ratting of the dealer ship it is pretty bad so i decided to drive there to make sure im getting what im looking at so i send them an email the next bus.day a person name cam called and said that the car is still there and this was on monday since i had such a hard time to find this particular car,i told him that i am going to take of work tommarow to drive there and buy the car,he said that usually they are not selling during the week days,so i said can i leave a deposite he said that they dont take deposit sales is base on first come first buy,he suggested to call on friday night before i take 5 hours drive and if the car is there still there he will for sure hold it for me,which i did call at 5pm he said belive it or not someone just pulled in and test driving it now,then he said if they dont buy it he will let me know,i coudnt wait i called him back at 5:55 he said the person who was driving something happen to his wife and he had to rush and he will come back tommarow with his wife if she feeles better, to look at the car again,so i said what if i make it there tommarow at 9 am when they open can i look at the car and if its ok to buy it,he said since i have to drive 5 hours he does not recommanded but however they do not take deposite on any cars and the based on first come first serve,so if i get there and the other pepole are not there i can buy it,i left at 4 am got there at 9 test drove the car and it was as they advertized,so i bought the car,after i decided to buy the car the whole process including installing a tag did not take any more than 30 min. i asked him why they have such a bad ratting he said other than good cars they also sell cars that are between 500 to a 1000 dollers and those car usually somthing is wrong with them and the customer who buying these kind of car they have been told ahead of time ,but they buy the car on way home or somedays latter somthing brakes that they already konw about ,but how ever not happy ,since they are selling over 200 cars a month thats how they have such bad ratting.......the thing that i liked about this dealer is that they did not wash the engine so i can see if there is any oil leak under the car ...the reason i gave them 5 stars because the dealers normally want to sell they dont care how far you have to drive but cam was very worried about how far i have to drive and possibility of the car not being there.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

never responded

by from salem va |

never responed to email if car was still there.............................................................................................

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


3.0 out of 5.0

This is a BYOB kind of car buying experience.

by from Roanoke, VA |

Purchased a minivan from Bailey's a few years ago. Bailey's buys most all their cars at auctions and most are purchased as-is. They may or may not have mechanical issues and most usually require a good cleaning/detailing. This is how they are able to offer the vehicles at prices well under retail. It is up to the BUYER to take it to a mechanic, run a Carfax, etc. They had no problem with me doing this. I was gone for several hours with the vehicle getting it checked out and it was no problem. If you don't mind doing some of your own homework, you can get a decent vehicle at a good price. I actually sold our minivan two years after purchasing it and broke even. Baileys operates totally on quantity...the quality is questionable, which is why you have to take it upon yourself as the buyer to take it to a mechanic to get it checked out and do a little homework of your own. A $30 Carfax is worth the headache in my opinion and most any mechanic will look over the car for a small fee or in my case, for free. There are good vehicles at this dealership if you take the time and effort to research them and don't mind doing a little homework. Service is average...they'll answer your questions, but don't expect "white glove" service like you may get at other dealers. Bailey's is all about volume...if you don't buy, someone else will, because their prices are that low.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

DO not buy from!

by from virginia |

This is probably the worst place you could buy a vehicle.. all lemons and the salesmen are rude and have no clue what they are talking about. You will not get assistance finding a vehicle, so you have to walk around the place yourself, junk yard style. I bought a car and less than three miles down the road it completely breaks down. They tell me its sold as is and wont do anything about it at all. Do not buy from here! You are better off on craigslist than this place!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

WASTE OF A TRIP!!!!

by from Roanoke,VA |

Drove there to look for a vehicle That was on this website, applied on the link to get more information and schedule a test drive. They called me, said the vehicle was there. so I rushed to get there, walked the whole lot without any assistance. I walked in the office to ask about the vehicle I rushed to see, and it has been gone for months.....the dealer blamed cars.com.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Huge Inventory of mostly junk cars

by from Cloverdale, Va. |

Big variety of vehicles for everyone with exception to someone looking for reliable vehicle. All cars are purchased at an auto auction without repairing, cleaning, or fully knowing the history of each. definitely a "quantity over quality" approach. No warranties offered at this car lot. Everything is sold as is. if you're looking to pay a dealers price for no warranty this may be the place for you.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


2.0 out of 5.0

Junk Yard Sale!

by from Mt. Airy, NC |

This place is a complete junk yard! Drove 2 hours after responding through email hoping to find a first car for my son. Add said smoke-free, clean interior. DEFINITELY NOT! Actually, parts of the interior was missing. Cigarett burns on the interior and pretty apparent it had never been cleaned-up to sale from the previous owner. The pictures and add were very decieving. I walked around hoping to find something else but the same was true for most of the cars there. Rust, nasty, parts missing cars. Don't waste your time!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


3.0 out of 5.0

diamond in the rough

by from Buena Vista, Va |

Bailey's Auto Sales has quite a few cars on the lots. Most are not what I would have wanted to put my money toward since I was looking for a reliable 4 door sedan with good gas mileage. The '05 Cobalt that I did eventually purchase there was probably the best car there for the task. As the title suggests this car was a diamond in the rough for me. The customer service seemed to lack because of the fact that they had too many cars to start them daily like other lots do. However, all of my questions were answered quickly. This includes where the Cobalt came from as far as previous owners. I did get to the price that I did pay quickly and they were patient with me even though it took days from test drive, to offer, to eventual sale. the facilities were easily the weakest point at this dealership. There were far too many cars on the lot for even a decent parking space. The cars that were for sale were sometimes parked three deep from the lot to the street nose to tail. It almost seemed like I had made a terrible mistake when I even looked in that lot.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-8 of 8 reviews)