Love Field Chrysler Jeep Dodge

Love Field Chrysler Jeep Dodge

2800 W Mockingbird Ln, Dallas, TX 75235

New 877-794-6982
Used 866-797-1238
Service 888-770-8930

Love Field Chrysler Dodge Jeep RAM is open and you're going to love our deals! Call or visit us today.

Average Ratings

3.9 out of 5.0
24 out of 34 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-4 of 4 reviews
1.0 out of 5.0

AVOID THE SERVICE DEPARTMENT

by from Dallas, TX |

Incompetent Service Department, including service advisors, technicians and the service manager. They were not able to fix a very simple item that should have taken 30 minutes. After complaining to the manager Justin Auchter, he assured me that he would handle it personally. This was over 4 weeks ago. Problem still hasnt been fixed and the manager is not replying to any correspondence. Save yourself the hassle and go somewhere else.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Love Field Chrysler Jeep Dodge responded to this review

October 18, 2013

Thanks for sharing this information. I'd like to inform you that our store has undergone a change in management and ownership since you last visited. We hope you'll give us another opportunity to show you how happy we make our customers!


5.0 out of 5.0

Went over and above

by from Dallas, TX |

We recently visited Love field Jeep for some repairs on our 2012 Grand Cherokee. During the service, there was an unfortunate mis-hap with the car in which we were highly frustrated and disappointed. We spoke with Steven Martin, the General Sales Manager and I admit, it was hands off from there. He took care of us very promptly and set us up with a great deal on a 2014 Grand Cherokee. This is level of service says a lot about the dealer and their core values. I would highly recommend anyone visiting the dealer and Ask for Steve or Matt. No dealer in the DFW area would have handled the situation like Steve and his team did. Way to go!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Love Field Chrysler Jeep Dodge responded to this review

October 18, 2013

Thanks for the kind works Ryan. It's our number one priority to make our customers happy and above and beyond is what we strive to do for every customer who steps foot through our door. We can't wait to serve you again!


5.0 out of 5.0

Great Service

by from Dallas, TX |

I wanted to commend Larry Mauldin who I see each time when I come to the service department. He makes you feel like a million dollars when you are there. Always has a smile, "Service With A Smile".

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Love Field Chrysler Jeep Dodge responded to this review

October 18, 2013

Thanks for sharing Mr. Wells, we appreciate your business and we look forward to seeing you again!


3.0 out of 5.0

STUCK TILL AFTER CHRISTMAS.....

by from Dallas, TEXAS |

WE HAD MY WIFE'S VEHICLE SERVICED THERE THIS PAST FRIDAY FOR A NOT SO MAJOR REPAIR. MY WIFE HAD TO GIVE UP HER ENTIRE DAY OF WORK FOR A 5 HOUR JOB. EVENTUALLY SHE HAD TO WAIT TILL THE NEXT DAY TO RECEIVE HER VEHICLE BUT UPON PICKING UP HER VEHICLE RHE SO-CALLED REPAIRS THAT WERE SUPPOSED TO BE DONE WAS NOT DONE PROPERLY.WE SPOKE TO YHE SERVICE MANAGER AND YHE RESPONSE WE GOT IS THAT THEY WERE SORRY BUT WE WOULD HAVE RO WAIT TILL AFTER CHRISTMAS AND THAT NO RENTAL CAR WOULD BE GIVE FOR THEIR MISTAKE.. SO NOW WE HAVE A VEHICLE THAT IS NOT WORKING PROPERLY BECAUSE THEIR TECHS DID NOT DO THE JOB RIGHT. THANK YOU LOVE FIELD DODGE FOR RUINING OUR CHRISTMAS TRIP.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Love Field Chrysler Jeep Dodge responded to this review

April 9, 2013

We'd like to apologize that your previously had a negative experience. We would also like to invite you back to give us another chance now that we are under new management (as of February 2013). We've got an all new management staff and most of our non management staff has been changed to. We look forward to the opportunity to serve you again in the future and make up for any past experiences that did not meet your expectations.


(1-4 of 4 reviews)