- Service & Repair
23 out of 26 people recommended this dealer.
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by Highlander Hybrid fan
It was the online photos and specs that first brought me to the Toyota listing at Franklin Auto, but it was the nature of the owner, Eduardo, that persuaded me to travel 650 miles from Colorado in hopes of purchasing that vehicle. I was quite pleased to learn that the honesty, integrity, helpfulness, and easy-going nature that I had sensed from Eduardo on the phone was exactly what I experienced when I arrived in El Paso. Eduardo provided transportation from my lodging to the dealership, and then allowed me to spend as much time as I needed (all day) to test-drive the vehicle, have it checked out by the local Toyota dealer, and have all my questions/concerns patiently addressed. Eduardo was the real deal--it's highly unlikely I would have gone to such efforts to purchase a vehicle far from home without the role that Eduardo played. In the end I drove home with a great vehicle with everything just as it had been advertised, and at the advertised price--no surprises there. But the big surprise was Eduardo, and I'd do it all over again.