Mercedes-Benz of Encino

Mercedes-Benz of Encino

16721 Ventura Blvd, LA, CA 91436

New 888-560-7866
Used 888-561-3854
Service 888-719-2758

For fastest service ask for the Pre-Owned Department!

Average Ratings

4.3 out of 5.0
13 out of 17 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 17 reviews

Featured Review

5.0 out of 5.0

Purchased a 2013 Audi Q7

by from La Quinta, Ca. |

I saw the Cars.com listing for a Audi Q7 at Mercedes of Encino and contacted them. I worked with Patrick Lau. From start to finish the deal was handled quickly and efficiently. Even though I was located over 100 miles from the dealership everything went perfectly.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

STAY AWAY FROM ENCINO MERCEDES BENZ! YOU WILL BE T

by from Calabasas, CA 91302 |

STAY AWAY FROM ENCINO MERCEDES BENZ! YOU WILL BE TRICKED INTO A DEAL YOU WILL REGRET! I came to the Mercedes Encino Dearlership to check out a new C250 because I had only two months left on my Audi lease. The dealership pushed me really hard to lease the new Mercedes immediately promising to take care of the remaining two payments for my Audi. The "very nice" salesperson, Artin Bagersarian, assured me that even if I had three payments left on my Audi lease, he would take care of it. Even though I did not intend to lease a new car on that day, I signed the lease agreement and a document specifying two payments to Audi. The bad news came by surprise from Audi when I got the Turn-In Settlement invoice showing that the Mercedes dealership made only one payment instead of two. After five days of numerous phone calls to the Encino Mercedes Benz I was told that I never requested two payments. They produced the document signed by me that read: "Payment TWO Audi financial of $459" and said it had a typo: instead of "Payment TWO Audi?" it should say "Payment TO Audi?" The salesperson Artin, who promised to take care of my remaining lease, lied to my face and said that I had requested only one payment. I am a single mom with a 11-year old daughter? Any reasoning that I can't drive two cars at the same time didn't have any effect? Artin's manager, Shimo Broshinsky, said it was my mistake and no one will help me at their dealership. The people at Encino Mercedes Benz are dishonest and will take advantage of you whenever possible. Stay away from them. Violetta

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Car Buying Experience

by from Torrance, CA |

Sales Staff is unethical, deceitful and dishonest. They mislead you, do not honor price agreements, and have a complete disregard for customer satisfaction. This is the second Mercedes purchase I have been very dissatisfied with. At least the first time management resolved the issue. I will not buy another Mercedes and I would not recommend this dealership to anyone.

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Customer Service
Buying Process
Not Applicable
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Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Yucaipa,CA |

Igor Benderskiy was a pleasure to work with from his internet follow up through the actual purchase. I drove 1.5 hours to purchase my vehicle and avoid doing business with a local MB dealer (where I have purchased 3 vehicles) and it was well worth the drive.

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Customer Service
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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

A satisfying experience

by from Tarzana, CA |

I just bought my 5th MBZ (an E350)from Encino MBZ and as before, I was not disappointed. Kris Assad knew exactly how to handle my questions and objections with absolute knowledge and tact besides giving a fair deal. I expect that Kris will be calling me in about two years to get another new car and I won't hesitate to see him...good going Kris!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My Benz upgrade

by from Encino |

I had an amazing experience at Mercedes Benz of Encino. The entire staff was extremely helpful and found me the perfect car. I will definately refer my friends and family. Fabrizio and Neil were the best.

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Customer Service
Buying Process
Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My Pleasant Surprise

by from Encino |

I am in awe! It was the quickest n pleasant car purchase I have ever done. I love my car. I use to go to House of Imports n now I have found a new home to purchase my MBZ. Thanks Nir, he is a miracle worker!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

good Deal

by from california |

Bough a car at this Dealer 2 months ago .. Sale man are nice .. and friendly after spend several hours a got a good deal on .. Will pass a words around .. thank you

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thanks Anoush

by from Encino |

My salesman Anoush Sadegh was very detailed, thorough and helpful. I would recommend him to anyone!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Typical dealership attitude

by from San Francisco, CA |

I spotted a vehicle that I wanted to purchase on their website. i send in a request online and no response. I called a few hours later and was told that someone will call me back right away. Nothing. I called again and still nothing! I went to the dealership after about 4 hours of trying to get info. I was looking to buy a AMG and was trading in a AMG! Their car was everything and mine was worth 10k below book value!!! The sales manager tells me that my car has a low MARKET VALUE. I asked based on what? It has 50K miles very low for a 2005 and the book value is $26,260 as a TRADE-IN. He offered me $16,000 and tells me that he is doing me a favor in offering that, along with a 6.9% rate despite my over 800 credit rating. All of this happened despite me telling them that I am a SALES MANAGER at a northern Calif. dealership! i was ready to make my purchase and have used my experience with these clowns as a training tool with my sales force. I thought that a MERCEDES store would have a more professional process. It felt like buying a car from a used car lot in the 70's! I wish them well and hope that they do better in the future.

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Not Applicable
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

My new GL

by from Encino/Beverly Hills |

Harry was the most helpful sales person I have ever experienced and made the process of buying a vehicle a pleasure as apposed to one of the worst buying experiences a consumer has to go through

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Customer Service
Buying Process
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Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 17 reviews)