- Service & Repair
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years, both good and bad.
Customers have told us is it's important to treat them with honesty and
respect, and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.
258 out of 278 people recommended this dealer.
By writing a dealer review you can provide valuable insights to other customers.
by Barb -- Gaithersburg,
Last fall I decided that I wanted to purchase a new car by spring. After doing a little research I wanted to look at the Hyundais and the Hondas. I decided to start with Fitzgerald's as my son-in-law had purchased his Hyundai from them a year ago and was happy with the car and the experience. Through 'the luck of the draw' -- my sales person was Tony O'Brien. I told Tony the models I was interested in -- we looked at them; through conversation, hearing what my life revolves around, he suggested I take a look at the Subaru Forester. I immediately noticed the great visibility in the car -- and after driving 4 different models I knew I was leaning towards the Forester -- I knew I didn't have to look further. Tony was knowledgeable, informative -- and with no pressure. The words 'serving the customer' come to mind when I think of the experience -- I never felt rushed -- Tony was looking to match me to the car for me -- and it is because of that goal, and his suggestion, that I bought the new Forester. I love it! Renda Reed made the business portion a pleasant experience as well. If you are in the market for a car, stop at Fitzgerald's -- you won't be disappointed!