Reynolds Buick GMC

Reynolds Buick GMC

345 N Citrus St, West Covina, CA 91791

New 877-289-6740
Used 888-645-6092
Service 888-372-6614

CELEBRATING OUR 100TH YEAR AS A FAMILY OWNED AND OPERATED DEALERSHIP!

Average Ratings

4.9 out of 5.0
175 out of 176 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 176 reviews

Featured Review

5.0 out of 5.0

Top Notch Customer Service

by from Hacienda Heights, Ca. |

Absolutely without a doubt, what keeps me coming back to Buick Reynolds is the customer service! It's unsurpassed in my book.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Reynolds Buick GMC responded to this review

July 27, 2015

Thank you for providing us with feedback regarding your recent visit, Leonard! Our team works hard to keep our customers coming back to Reynolds Buick GMC and it's great to hear of your continued business. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon! Sincerely, Chuck Rhodes - General Manager

5.0 out of 5.0

Great service, clean facilities.

by from West Covina, CA |

Service department did an excellent job of explaining the problem and correcting the issues with my car. Service personal are friendly.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great services, and excelent customer care

by from Covina, CA |

well the service is really good and they always take care customers. I really appreciate it. My appointment was at 3:30 pm and I got there at 4:00 pm. they still were available to do the services in my car. Thanks to all the staff!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

GREAT DEALERSHIP, GREAT PEOPLE

by from WEST COVINA, CA |

It was a pleasure to deal with Lisa and Paul. Both were efficient and professional in their job. Salesman Jeff was very helpful explaining the trucks accessories to us. Real pleasure to deal with all of them.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Positive Buying Experience

by from Glendora, CA |

Our salesman, Rudy worked with us before hand so that when we come to the dealership, the deal was done. The whole process was very smooth. The Sales Manager tried her best to facilitate a timely closing and the finance man was very efficient when we signed all the papers. Overall it was a great experience, unlike the old days of pressure and haggling. We will return, refer others and continue to use Reynolds Service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Reynolds Buick GMC responded to this review

August 29, 2015

Thanks Byron! It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Reynolds Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, Chuck Rhodes - General Manager


4.0 out of 5.0

Accommodating

by from Glendora, CA |

Able to accommodate a late night drop off and even with work that needed to be performed had service completed the next day.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Reynolds Buick GMC responded to this review

September 3, 2015

Hi Gwen and thanks for your kind words! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Sincerely, Chuck Rhodes - General Manager


5.0 out of 5.0

Best in the west.

by from Covina, CA |

I bought a GM product just so I could have it serviced at Reynolds. Dean Salter sold me a solstice years ago and I have loved the place ever since.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Reynolds Buick GMC responded to this review

September 3, 2015

Gene, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Reynolds Buick GMC for your vehicle needs. Sincerely, Chuck Rhodes - General Manager


5.0 out of 5.0

W. Lane

by from San Dimas CA |

Very pleased with the whole sale from start. Rudy Knoblock & I had e-mailing for several wks and in the end I was only at your dealership less than 1 hr. to close the deal. The last time I purchased a car at another dealer it was over 6 hrs.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great service and facilities

by from Covina, CA |

The overall experience was positive, however, we gave specific instructions regarding not letting down the passenger right window. It was written on the order but when our car was ready. What did we see? Exactly what we told them not to do -- we're having problems with that window and we were lucky to be able to raise the window. Either someone didn't read the instructions or didn't care. That's our only negative but and important one.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Reynolds Buick GMC responded to this review

August 21, 2015

Thank you for your feedback, Ken! Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Chuck Rhodes - General Manager


5.0 out of 5.0

Great Service!

by from West Covina, California |

I have bought four cars from Reynolds and continue to bring my car there for service. I trust them and they take great care of me and my car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Reynolds Buick GMC responded to this review

August 21, 2015

Hi Kelly and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Sincerely, Chuck Rhodes - General Manager


5.0 out of 5.0

AWESOME SERVICE, WORK WAS PERFORMED VERY FAST.

by from WEST COVINA, CA |

THEY WERE VERY FRIENDLY SERVICE WAS PERFORMED AS PROMISED. THEY EVEN WASHED MY CAR!! I WOULD DEFINETLY COME BACK AND TAKE ADVANTAGE OF THERE SPECIALS

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Reynolds Buick GMC responded to this review

August 19, 2015

Sabrina , thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Chuck Rhodes - General Manager


(1-10 of 176 reviews)