LaFontaine Ford

LaFontaine Ford

5103 S Cedar St, Lansing, MI 48911

New 888-439-0365
Used 877-267-6095
Service 888-362-4619

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Average Ratings

3.5 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews

Featured Review

5.0 out of 5.0

Great service, very helpful.

by from Marshall,MI. |

I had great service working with this dealership. Would recommend to anyone looking for a vehicle.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

2.0 out of 5.0

Won't shop there

by from Lansing, MI |

Contacted them to look at a specific vehicle. I had expressed the things crucial to my vehicle selection would be gas efficiency, the ability to fit all 4 of my dogs in the bed, and to stay under a price point as this was going to be a vehicle to transport my dogs in. At one point of the browsing process the sales representative asked me if "I could live with it" about a vehicle. I laughed and thought to myself that I could live with my current vehicle, I was just looking for something better. Living in a city with so many used car dealerships I found it amazing that they were so asking of me to bend on my wants to fit into their inventory.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

LaFontaine Ford responded to this review

August 7, 2014

I'm very sorry that we failed to meet your expectations when shopping for a vehicle. This certainly isn't how we strive to conduct business. I know it may not mean much to you now, but we're using this as an opportunity to reinforce to our team the importance of providing exemplary customer service at all times. If there's anything else you'd like to add, please email us at feedback@Lafontaine.com Thank You Jason Stum Customer Relations Manager LaFontaine Automotive Group


(1-2 of 2 reviews)