Tuttle Click Ford Lincoln

43 Auto Center Dr, Irvine, CA 92618

Used 949-472-5200

Average Ratings

4.9 out of 5.0
161 out of 162 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 163 reviews
5.0 out of 5.0

Outastanding service - beautiful facility

by from LAGUNA NIGUEL CA |

TUTTLE CLICK IS A SUPERIOR DEALERSHIP WITH GREAT SERVICE. BUYING EXPERIENCE WAS SO EASY I COULD HARDLY BELIEVE IT.. EVERYONE WAS COURTEOUS AND PROFESSIONAL AND I REALLY BELIEVE THEY GOT ME THE BEST VEHICLE FOR THE BEST PRICE. AS A SINGLE FEMALE, I WAS TOTALLY COMFORTABLE WITH THE WHOLE PROCESS. THE FOLLOW UP SERVICE WAS GREAT AS WELL. SERVICE DEPARTMENT WAS ON TOP OF EVERYTHING AND ALL MAINTENANCE ISSUES WERE ADDRESSED THOROUGHLY AND PROFESSIONALLY. I WOULD RECOMMEND THIS DEALERSHIP (AND HAVE RECOMMENDED IT) TO ANYONE LOOKING TO PURCHASE A CAR - AND TO ANYONE NEEDING SERVICE ON AN EXISTING VEHICLE. THUMBS UP - FIVE STARS - THEY ARE GREAT!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Ford Review

by from Irvine, CA |

Quick and easy process. I went in for a 5K service, and they did a great job, and followed up immediately after.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service Service Service

by from Mission Viejo, Ca 92692 |

My family has been buying cars from this dealer since they first opened. My Dad bought a car there when they opened. I have bought many cars there trading every two years. I cannot imagine going anywhere else. People are friendly and the service department is excellent.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Tuttle Click Ford Linclon is the best.

by from Lake Forest, CA |

From the moment you walk into the door of the new service department to when you leave you are in their caring hands. A service advisor takes you through the process of documenting what your car needs and any problems your car may be having. I usually wait for my Explorer. There is a very nice waiting area next to a small but good cafe ready to serve. Coffee is free along with the pleasant atmosphere. In no time at all my car is ready, would you like your car washed the advisor asks? I wait outside on the sidewalk and my car drives up. Until next time!

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service, good quality, comfortable waiting

by from Lake Forest, CA |

Mike Towles was very prompt, accommodating, and considerate. The $19.95 special pricing on the oil change and checkup is a great value. I feel confident bringing my car to the dealership, and it's nice that it's now affordable too. I also love the new waiting area--it's very comfortable!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Tuttle Click Ford Lincoln responded to this review

June 27, 2014

We appreciate your marvelous feedback, Nicole. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We are glad to know that Mike was able to provide prompt and considerate service. Check us out on Facebook for access to our exclusive monthly specials! Shirley


5.0 out of 5.0

GREAT GREAT SERVICE AND PERSONAL

by from Irvine/Lake Forest |

Everyone here has always treated me great! And very knowledgeable! The best Ford Dealer I have ever been too! The Ford Dealer in Tustin could take some lessons from you guys! Keep up the great job!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Tuttle Click Ford Lincoln responded to this review

June 26, 2014

Hi, Cheryl and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Warm Regards, Shirley


5.0 out of 5.0

Repair

by from Irvine, CA |

Mike, the service contact was friendly, professional, answered all my questions, gave me an estimate that was accurate and had excellent follow through when I returned to pick my car.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Tuttle Click Ford Lincoln responded to this review

June 26, 2014

Arthur, thank you for writing about your visit with us! I am happy to hear that Mike was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our followers and likers. Shirley


5.0 out of 5.0

Great service, friendly people, clean beautiful

by from Irvine, CA |

I love all the service advisors - much faster and happier people - I like not having to go to the cashier for my keys, if I don't owe anything!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Tuttle Click Ford Lincoln responded to this review

June 25, 2014

Hi Barabra and thanks for the great feedback! We're very happy that our service team was there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Best regards, Shirley


5.0 out of 5.0

Best Car Purchase Ever!

by from Irvine, CA |

Tim McCormick was the best salesperson I have ever worked with. He was so laidback. Not pushy at all. I appreciate him taking the time to explain all the bells and whistles the car has. I also appreciate Mechelle Williams getting me the best deal possible.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Tuttle Click Ford Lincoln responded to this review

June 25, 2014

Toni, thanks for your kind words! We appreciate Tim as well as Mechelle and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Best regards, Shirley


5.0 out of 5.0

Great Customer Service, very knolodgeable staff

by from Irvine CA |

Tim is an excellent sales representative. He is very knowledgable about the vehicles and is so accomodating. The entire staff was so pleasent to deal with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Tuttle Click Ford Lincoln responded to this review

June 25, 2014

Thanks for your outstanding review, Norman! We're glad to hear that our team was friendly, knowledgeable, and quick! Tim is wholly devoted to the success of our guests┐ experiences and we are both lucky and proud to have him on our team. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best Regards, Shirley


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