Tuttle Clicks Capistrano Ford

33301 Camino Capistrano, San Juan Capistrano, CA 92675

Used 800-758-1317

Average Ratings

4.9 out of 5.0
216 out of 215 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 215 reviews
5.0 out of 5.0

Excellant Service

by from San Juan Cap, CA |

The services writer was very professional. I didn't have to look for someone to wait on me. I was greeted as soon as I walked in the door. I left the car for service & was called when completed & ready for pick-up. It was an all around pleasant experience.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Gave great service and went the extra mile!

by from San Juan Capistrano |

I thought I was having an alternator issue but turned out to be the battery which had leaked acid over the cable. Turns out the part was only available through Detroit but they were able to find one in another car which really helped me out! They really went the extra mile when I needed it! Very helpful and friendly!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great staff

by from San Clemente, ca |

Tom Dunlap was great. He found me what I wanted, and wasn't pushy or overbearing. He made my decision to buy at Tuttle click easy.

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Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Promised time

by from Garden Grove, CA |

Bob Clark, the night service manager, went out of his way and picked up a part that was not in stock so my vehicle was finished at the promised time

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service experience

by from Orange County, CA |

Great overall service experience. Very friendly, quick and efficient. Nice snack, cafeteria, and waiting area. And my service advisor, Richard, was terrific.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Car had a warranty issue

by from San Juan capistrano |

Tom's personal care of taking care of me was amazing in this day and age. Richard was very easy to work with as well.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service advisor

by from San Juan Capistrano, CA |

Brain Ray, my service advisor, was excellent to work with. He kept me informed of my repair and was helpful throughout the process.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

The Best Service Around.

by from San Clemente, ca. |

Your people always go out of their way to make sure i'm taken care of. I won't take my Flex anywhere else.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent all around

by from San Juan Capistrano, CA |

Dave Macias was straight forward, laid back, easy going, providing a stress free no nonsense experience. How auto shopping should be! Mike in financing was also great. Laid it out straight, showed me numbers that made sense instead of the all too common pressure tactic automotive financing tends to employ.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from San Juan Capistrano, Ca |

From service writer to service tech was a great experience. They both informed me of additional services that were needed.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 215 reviews)