Volkswagen of Moreno Valley

27750 Eucalyptus Ave, Moreno Valley, CA 92555

Average Ratings

5.0 out of 5.0
29 out of 30 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 30 reviews
5.0 out of 5.0

2011 Jetta

by from Banning CA |

The car was done in reasonable time and the washing and vacuuming was great. Thank you.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Telecommunications Technician

by from Moreno Valley, Calif. |

This is my second purchase from this dealer. I've had excellent service from the purchasing of the vehicle to the servicing of the vehicle.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesom customer service

by from San Marcos, Ca |

David Luna helped me purchase a new Jetta Sportwagen. I have purchased many cars throughout my life and I have to say that the service I received from David was by far the best I have experienced. He was extremely attentive and professional. He did something that I've never seen before. After we closed the deal, he walked me over to the parts department to show me exactly where I needed to go if I needed to purchase any merchandise. He then introduced me to the service team and explained how the process would work when I brought my car to be serviced. I've never had such superior customer service. My husband and I have purchased cars from dealers in Orange County, San Diego, and Los Angeles. Moss Brothers by far exceeded every other dealerships' quality in customer service. We recently purchased a Mercedes and they didn't come close to the high standards of service that I received from David. My hats off to him and his management team for perfecting their customer service practice.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Moss Bros Volkswagen

by from Moreno Valley |

Tony Garcia is a rare find in the auto repair industry. he is honest, caring and accommodating. Keith is the service manager and he also plays a vital role an exceptional customer service provided by his team.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

To Moss Brothers VW in Moreno Valley Service Mgr

by from Sun city CA |

the only problem I had and its a problem no matter where you go....when people clean the windshield they never get it clean, they just spread the smudges....But I have given the dealership the ratings that are highest because the reason I brought my car in was for the service not the car wash... the people on the phone to the young man in the Service department were very courteous, polite and very professional....

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

thrilled to be a part of the Moss family

by from Los Angeles |

They made an impossible situation easy and enjoyable. Friendliest staff of any company I've ever dealt with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Volkswagen of Moreno Valley responded to this review

November 11, 2014

Thank you very much for the kind words and great review Tony. We appreciate you taking the time to leave this and share with us. Please let us know if there is anything else that we can do for you in the future. Have a great day, Oscar Alverez General Manager


5.0 out of 5.0

VW Beetle, convertible

by from Cherry Valley Ca |

I always have the best experience with this dealership. Tony, the service guy, is so professional, nice and all the things that makes me so glad I bought from Moss Bros. They actually "take care" of you here at this dealership!! Thanks Moss Bros.!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Volkswagen of Moreno Valley responded to this review

November 4, 2014

Shay, Thank you very much for the great review. I can assure you that I will be reviewing your comments with my team and encourage them to keep up the great work. Please let us know if there is anything else that we can do for you. Have a great day, Oscar Alverez


5.0 out of 5.0

Moss VW of Moreno Valley

by from Victorville,CA |

I really have come to love the service that VW Moss provides. Really nice and the speed is outstanding.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Volkswagen of Moreno Valley responded to this review

September 10, 2014

Chris, Thank you for choosing Moss Bros VW as your service facility. I am happy to hear the service has been great. Again, thank you and we will see you next time! Sincerely, Charles Ozeir


5.0 out of 5.0

Vehicle service

by from Redlands, CA |

Just loved all the services

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service at moss bros. on 8/14/2014

by from Riverside,ca. |

Very fast and extremely friendly service people.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Volkswagen of Moreno Valley responded to this review

August 24, 2014

Jim, thank you for your business. I am happy to hear we were able to make your experience great, with service and timeliness. We look forward to serving you in the future. Sincerely, Charles Ozeir


(1-10 of 30 reviews)