Ourisman Chevrolet Mitsubishi

Ourisman Chevrolet Mitsubishi

4400 Branch Ave, Marlow Heights, MD 20748

New 888-896-6792
Used 888-296-1827
Service 877-603-4171

You always get your way at Ourisman, everyday!

Average Ratings

4.8 out of 5.0
382 out of 397 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 397 reviews

Featured Review

5.0 out of 5.0

Dealership that has the inventory and staff

by from Dover Delaware |

I came in with an internet sell and was sure that I would be leaving with the car. Eventhough we hit a snag with the Chevrolet Employee discount you found a way to work it out, and was able to take the car homne that day. Considering a 200 mile return trip to get the car 4 days later, I left very happy.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chevrolet Mitsubishi responded to this review

April 14, 2015

Melvin, we're thrilled to hear that we could make your car shopping experience so wonderful! Congrats on your new car! We appreciate your business and don't hesitate to contact us if there's anything else we can do for you. In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Kenny Powers, General Manager

5.0 out of 5.0

Buying My Car On My Own

by from Marlow Heights, Maryland |

Walking into the dealership, I knew what I wanted that day. I saw the car that I wanted online and I knew it had to be mines. After seeing the vehicle on the lot, I was approached by Mr. Gerald Holland and my experience at Ourisman Chevrolet was the absolute best. He made me and my fiance feel right at home with his generosity,and charisma. He explained everything in great detail and walked me through everything I needed to know. Honestly, this was the best car buying experience I have ever had and this was only my second time. I actually brought my vehicle by myself without needing a co-signer. This was a huge accomplishment for me. It has been a long road and I have finally made it to my destination. I am Chevy kind of a girl, and I know if Mr. Holland is there, I will be there to my purchase my next vehicle. Wonderful Service!!!!!! I couldn't think Mr. Holland enough for making this experience one I will never forget. He has also followed up with me on several occassions, to see how I am enjoying my car. He is the best and deserves all recognition that comes his way...

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service

by from washington, dc |

My experience at your dealership, Ourisman Chevrolet (OC), with the employees in the service department, body shop, and the enterprise satellite office was wonderful. Everyone was very courteous, knowledgeable, respectful, and understanding. My numerous inquiries about my vehicle were answered by very cooperative and patient employees. Leaving my vehicle at OC made me feel comfortable and relaxed in knowing that my vehicle repairs would receive excellent care. It was obvious to me that the employees at OC take pride in their job performance and are very trustworthy. I will always take my vehicle to OC for service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Exceent Service

by from Washington, D.C. |

Rolland was effective in getting me on my way and letting me know the status of the service for my Volt. Great service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ourisman Chevrolet Mitsubishi responded to this review

August 25, 2015

Thank you for taking the time to write this great survey, John. It is wonderful to hear that Rolland was able to provide you with a great service. We really appreciate this feedback and we will share it with him. Please feel free to visit us if you have any questions about the work that was done. Regards, Kenny Powers, General Manager


5.0 out of 5.0

Great facility and very pleasant staff

by from Fort Washington, Maryland |

This is my families third vehicle that we have brought from Ourisman Chevrolet Marlow Heights and we have always had a pleasant experience.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chevrolet Mitsubishi responded to this review

August 25, 2015

Barbara, on behalf of Ourisman Chevrolet Marlow Heights, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this great review. We feel so grateful that you chose to come to our dealership and it is wonderful to hear that your time spent with us was a pleasing experience. We look forward to working with you again in the future. Regards, Kenny Powers, General Manager


5.0 out of 5.0

2015 Chevy Equinox Purchase

by from Marlow Heights, MD |

I brought my father to Ourisman Chevy to purchase a new vehicle. 30 days prior, he was hit by another driver who ran a red light and totaled his '07 Equinox that he purchased from this same dealership. We were given keys to two model types, the Trax and the Equinox. After text driving both, he settled on the new 2015 Equinox. We did the paperwork and a short time later we were out the door. No pressure, no hassle, kind and professional. Many thanks to Ourisman Chevy Marlow Heights for a smooth and easy purchase! Sincerely, The Copelands

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chevrolet Mitsubishi responded to this review

August 25, 2015

Eddie, we are happy to hear of your positive experience and your glowing review means a lot to us. We appreciate your feedback and are happy to know that you feel confident to choose us for your automotive needs. At Ourisman Chevrolet Marlow Heights, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make every experience as easy and stress-free as possible for all of our customers. Please feel free to visit us again if there is anything else that we can do to help you with regards to your vehicle. Regards, Kenny Powers, General Manager


5.0 out of 5.0

Ourisman Chevrolet

by from Marlow Heights, Maryland |

I can always expect excellent service when Dave Cornell is involved with my vehicle. Prompt response, fast service, detailed explanation of what the problem might have been.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ourisman Chevrolet Mitsubishi responded to this review

August 21, 2015

We appreciate the time it took for you to give us this feedback, Kevin. We are completely dedicated to providing excellent service and we are ecstatic to hear that your experience with Dave reflected this dedication. At Ourisman Chevrolet Marlow Heights, we value our customers and we look forward to seeing you on your next visit. Regards, Kenny Powers, General Manager


5.0 out of 5.0

Much better

by from Waldorf, MD |

Great experience overall. I was promptedly greeted by a female service writer who took care of me until my assigned service writer was available. Dave's customer service was top notch.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ourisman Chevrolet Mitsubishi responded to this review

August 21, 2015

Thank you for sharing your experience with us, Kelvin. We really appreciate this feedback and I will be certain to share your feedback with Dave and with the rest of the staff. We pride ourselves on offering high quality customer service, and I am glad we were able to take care of you. We would love to work with you again in the future. Regards, Kenny Powers, General Manager


5.0 out of 5.0

Excellent service

by from Marlow Heights, Maryland |

The customer service there is excellent. He told me a lot of things that I needed to know about my vehicle and I really appreciate that.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ourisman Chevrolet Mitsubishi responded to this review

August 21, 2015

Thank you so much for taking the time to provide such great feedback, Ray. Our primary focus is to provide each and every guest with exceptional customer service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further automotive needs. Regards, Kenny Powers, General Manager


5.0 out of 5.0

Excellent, Professional exceeding expectations

by from Marlow Heights, MD |

The professionalism exceeded all of my expectations. It was not an all day process, they gave me their undivided attention, made sure that all my needs were met along with the budget I wanted to stay in with my purchase.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

20,000-mile service

by from Marlowe Heights, MD |

When I went in for my 20,000-mile service, Carolyn Thomas processed my request immediately in her usual friendly and professional manner. The service was performed to my satisfaction in a timely manner.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 397 reviews)