Passport BMW

Passport BMW

4730 Auth Pl, Marlow Heights, MD 20746

New 888-478-5391
Used 888-478-7414
Service 866-435-0035

Serving Washington DC, Alexandria, Arlington and Fairfax

Average Ratings

4.7 out of 5.0
158 out of 170 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


    21-30 of 170 reviews
5.0 out of 5.0

ASK FOR AARION... HE'S AWESOME!!

by from Falls Church, VA |

I don?t normally write reviews; however, stellar service warrants the time and effort to recognize great businesses and the people that make that possible. I was online and found the perfect car that had even more bells and whistles I?d hoped for. I was immediately contacted by Client Advisor, Aarion Browne. He was extremely professional and set up an appointment with me to view and test drive the 2015 528i xDrive on MY time. I also informed him that I don?t test drive and purchase on the same day because I like to give myself time to crunch numbers and sleep on it. He was more than understanding and did not pressure me at all. Now, I?m fairly young and was not in business attire when I arrived to Passport BMW. I was expecting to have to explain myself and prove I can afford to purchase a vehicle, but that was not the case. As soon as I walked in the door I felt like royalty. I was greeted with a smile and assisted just like everyone else. Now, I arrived a bit early for my appointment, so Aarion was wrapping up with another client. He still came down, introduced himself, and immediately sent me off to test drive the car? ALONE! I hopped on the highway and was gone for about 30 minutes or so. Once I got back from my thrill ride, we got down to business. The terms we agreed upon were exceptionally fair and much lower than I expected. I received discounts for banking with USAA and other savings I wasn?t even aware that I qualified for. Every question I had was answered thoroughly and Aarion was exceedingly transparent with what I was getting myself into. Knowing that I was not going to purchase that day, Aarion offered to allow me to drive the car over the weekend to aid in making my decision. I declined but knowing that was an option was a definite plus. Aarion did however hold the vehicle to ensure that no one else would purchase the car I wanted. I returned on Monday and he had the car right out front cleaned and ready to go. The process was quick and easy. I was there for maybe an hour. After dotting the I?s and crossing the T?s, Aarion hopped in the car along with me and went over ALL of the many features this beauty came with. He also informed me that an encore (and a more thorough) overview of the vehicle was available and they would COME TO ME to go over these features again and answer any question I may have after driving the car for a few days. They are even going to hand deliver my hard tags once they come in. All in all, this was THE BEST experience I?ve ever had purchasing a new car. Everyone treated me with respect. All of my questions were answered thoroughly and everyone was transparent with the terms and conditions of my purchase. At no point in time did I feel pressured to buy anything. The showroom was immaculate (even the restroom was to be rivaled), and I had a blast getting behind the wheel of all the different models. To the greeters at the front desk, to my Client Advisor, Aarion Browne, his manager (his name has slipped my mind but not his professionalism) the lovely ladies in the finance office, and the entire PASSPORT BMW Team? Thank you!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Upper Marlboro MD |

Passport BMW has consistently provided great customer service on all my repair work. It's very easy to schedule an appointment and the wait time for my X3 was very short. Great job to the Service Team!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Passport BMW Service by Ron & Tee Gray

by from Maryland |

My husband and I are very appreciative for Pantelis Theofanidis (assistant service manager) for fixing our 750Li after 2 months of going back and forth with the car dealer that we originally bought the car from on the issues involving our vehicle. Mr. Theofanidis stepped in with the utmost courtesy and respect and did everything possible to help repair our vehicle. He was very attentive to what service needed to be done and was able to go above and beyond his duties to get our car fixed. We are greatly appreciative for his customer service, experience and dedication.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

First BMW purchase, and glad it was Passport BMW

by from Vienna, VA |

Passport BMW is one of several BMW dealerships in the DC area. I went to several, but none topped the customer service and smooth buying process I experienced at Passport BMW. The honest and fair negotiations I had with Ian and the financing process with Troia was truly stress free and I will surely recommend anyone to their service.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Passport BMW: Never Disappoints!

by from Ashburn, VA |

Passport BMW continually shines as a Center of Excellence. Out of the 4 BMW locations in my general area I've dealt with over the past 13 yrs (the closest being 6 miles from my house; Passport is 50 miles from my house), they are hands down the best - an example of professionalism and customer satisfaction that all others should emulate. From sales to service, no one does it like Passport. Specific thanks to JC Thomas and Ray Frye.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Changed the Windshield of my 330i

by from New Carrollton md |

Great service , got a loaner and got my car the date I was told

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Passport BMW Service

by from Alexandria, VA |

Service Team leader Sean Peria at Passport BMW always does a terrific job for me with my last minute service requirements. His attention to detail and his communication skills make dealing with Passport a pleasure. I highly recommend Passport BMW and Sean.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Execellent Service

by from St Leonard, MD |

Have used Passport BMW for 20 years, always excellent service.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service and Clean Facilities

by from Suitland, MD |

I got my BMW serviced at BMW Passport area in MD. The service was great and honext when it comes to repairs on my BMW. Also, they are good and courteous about getting my items from the loaner ca and was able to pick up my personal items from BMW dealership even at closing. Best recommended to have your place serviced there.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Passport staff are great

by from Upper Marlboro, MD |

Passport's staff was great! William helped me through my new car process with patience and professionalism. Even after I bought my car, he followed up and contacted me to see how things were going with my new car and to see if I had any questions. Kudos to Passport!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(21-30 of 170 reviews)