Passport BMW

Passport BMW

4730 Auth Pl, Marlow Heights, MD 20746

New 888-478-5391
Used 888-478-7414
Service 866-435-0035

Serving Washington DC, Alexandria, Arlington and Fairfax

Average Ratings

4.7 out of 5.0
120 out of 131 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


    21-30 of 131 reviews
5.0 out of 5.0

Excellent Service Advisor

by from Washington, DC |

My BMW Service Advisor Mr. Keith Renner is the best. He goes the extra mile to help his customers. He makes great customer service a reality. And for me, that makes the difference with Passport BMW. .

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Not a bad overall experience

by from Richmond, VA |

I went to Passport at the behest of my son who just purchased a Mseries BMW in Germany and thought I may like to own one also. I drove on the lot and I guess because it was cold no salesman where outside, and just as I was about to pull off a lot person engaged me and got a salesman to assist. His name was William McGHee, and I told him what I wanted and he made a couple of suggestions without any pressure or sales pitch. I drove three cars and then decided on another Non BMW product, and to my surprise he was just as pleasant and professional as he began. I did have a couple of issues with vehicle however after a little persistance on my part The Dealership Did The right thing and took care of most of my concerns and I am confidant they will address the rest, I must say I am pleased with my experience overall. The dealership is very well designed almost everyone was personable that I encountered. Mr McGhee was great to work with and actually listened to what I said and asked for and did his best to accomodate me. I will be buying a car for one of daughters soon and he will be my first call..

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Passport BMW, Service Department

by from Woodbridge, VA |

I received outstanding service from Passport BMW Service Department. Mr. Pantelelis Theofandis, Service Advisor, provided excellent service by keeping me informed on the status of my vehicle. His professionalism coupled with attention to details is a sterling example for all to emulate.

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Speak with Ian Lawyer at Passport BMW!

by from Silver Spring,MD |

Before making your auto purchase/lease decision, I encourage you to speak with Ian Lawyer at Passport BMW. Ian understands the market-leveling effects of internet buying/leasing services, changes now enabling buyers to avoid the torture of dealer negotiations and endless waits for supposed weighty agent-manager consultations! Ian gets it and I'm certain he'll make your Passport BMW buying/leasing experience the same pleasure he did for me! Here's proof: we never met until I picked up my new 2015 BMW X1! All of our prior contact came via phone, email, and text, and all occurred through Ian's diligent follow-up in response to web inquiries I'd made on BMW offers! Ian is intelligent, affable, and entirely customer-oriented - and is a very positive reflection of Passport BMW's commitment to transparent and fair auto sales, leasing and related services. While I highly recommend Ian Lawyer and Passport BMW, please don't take my word - have a chat, or text, or email with Ian and see for yourself!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Passport BMW Dealer, Marlow Height, Maryland

by from Upper Marlboro, Maryland |

Outstanding customer service. Mr. Lawyer, Sale Advisory provided excellent service making sure I purchase the vehicle I was looking for. He is just a greatttttttttttttttt person!!!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Bowie, MD |

I have taken my BMW to Passport for a few years now and I am completely satisfied with the service. The service team, especially Mr. Frye, is so courteous and professional. They make an effort to fully understand why you are bringing the car in for service, especially if it something other than regular maintenance, in an effort to get it right the first time. In addition, they are so attentive and keep you informed as progress is made on your repair. It is a great experience.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Service Department

by from Temple Hills, Maryland |

I was happy with the excellent customer service that I received at BMW in Camp Spring, Maryland. I recently purchased a 535Xi and made an appointment to only have the oil changed. The BMW Customer Representative (Steve) was very professional and courteous. I was not aware of a check list was being completed on my car. He ensured the wipe blades were replaced and also disclosed there was a recall on a defective tail light. I was in and out in no time. Thanks BMW!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

daughter needed a car

by from washington, d.c. |

i' contacted this dealer to check out a use car for my daughter, i' did'nt purchase but was contacted by a sales person, whom was very respectful and explained how to jproceed and about the car i' was intrested in.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Worth the trip to buy a car!

by from Raleigh, NC |

I contacted Passport on a Tuesday about a BMW they had listed that was exactly what I'd been looking for over the past several months. Having never dealt with them before, I was a bit skeptical that they even had the car - as other sketchy dealers had taught me in the past. I live 5+ hours away so my first effort w/Matthew was to verify the listing. After a surprising level of attention and immediate correspondence, by the next day I had confirmed plans to make the 5+ hour trip to Passport to inspect/drive the vehicle. Less than 48 hours after my initial contact, I had signed the deal which included a great price for my trade-in. I am NOT an easy buyer - I do alot of research and know the market well going in. I accepted the first deal that was offered by Passport and was thoroughly impressed -these guys were a class act top to bottom that I highly recommend.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Owings, MD |

Service mgr, Joey jester an, did excellent job. Professional, courteous. He went the extra mile to get my service completed promptly.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(21-30 of 131 reviews)