Passport BMW

Passport BMW

4730 Auth Pl, Marlow Heights, MD 20746

New 888-478-5391
Used 888-478-7414
Service 866-435-0035

Serving Washington DC, Alexandria, Arlington and Fairfax

Average Ratings

4.7 out of 5.0
139 out of 151 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    31-40 of 151 reviews
5.0 out of 5.0

2nd Time Around BMW Owner

by from Maryland |

Kudos to Keith Renner for being the consummate professional in the service dept. Because of Keith I returned to this dealership service dept. after buying my newest BMW at another dealer. He listens and is very responsive in a timely manner. Look for Keith if you need a leader in the service dept.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Customer Service

by from Fairfax, VA |

Client Advisor, Ian Lawyer at Passport BMW was very helpful before, during and after the purchase of my new vehicle. While researching vehicle features and prices, Ian provided me plenty of information to help determine the best fit for my needs. During the visit to the dealership, Ian showed me several vehicles and provided me the opportunity to test drive my chosen vehicle without feeling rushed or pressured. After the purchase, he delivered the vehicle to my home and later scheduled an appointment for a specialist to visit my home to show my wife how to use all of the features of her new car. The process was easy, I am very satisfied with my choice to buy from Passport BMW and happy to have found a very patient and knowledgeable client advisor.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Car Buying The Way It Ougt To Be

by from Jeffersonton, VA |

This was my best ever car buying experience. William McGhee and the other members of the Passport BMW team with whom I interacted were highly professional and focussed on satisfying my needs versus just selling me a car. This is the type of experience every consumer wants when purchasing an automobile.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great Service buy seller, finance manager and GM

by from Maryland |

What a great buying experience. Accolades, to the seller, Robert Oates, finance manager Troia Collins and the JC the GM? Thanks for your hard work in locating and ensuring that my 2015 X5 was delivered in a timely manner. I am very appreciative of your diligent work and taking the time to listen to what I desired in a new vehicle. Thanks for your integrity and professionalism. You are by far the best team I have ever experienced in buying a vehicle. The overall dealership personnel I met and dealt with was excellent. What a great showroom with a warm and welcoming staff of nothing but professionals. Thanks to all and know that the best is yet to come.. God Bless each of you.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Passport Bmw

by from Maryland |

It's always a pleasure when I take my BMW to passport for service... Joey Kestermann always acknowledges a customer of his even if he's busy with someone else at the moment... He always has taking care of any problems I've had with my vehicle. This guy is awsome. This guy communicates with me about my service needs when he's not even at work when I reach out to him.. I'd definitely recommend Joey to anyone looking for a service advisor.... Even though I didn't purchase my vehicle from passport I wouldn't hesitate to..

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

The worst experience EVER!

by from Washington, DC |

I will NEVER EVER EVER visit this dealership again. I wish I could give them "0" stars!! The sales department NOR the service department has been trained to give good customer service. Unfortunately I have been rewarded by other dealerships with amazing service so I actually understand what service should look like. These guys tell you what they cannot and will not do the moment you step on their property. When purchasing a luxury vehicle please visit BMW of Silver Spring...as they will treat you like royalty as soon as you walk in. I have purchased 3 BMW's in my lifetime and have tried Passport three separate times to receive horrible service each time. Terrible!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best way and best dealer for buying a car

by from Albemarle Sound, NC |

I contacted some area dealers when looking at the BMW 4 series. I test drove one at a dealer having a special promotion and knew this was the car for me. The inventory that was available just didn't match all the options that I wanted. After I built the BMW 428i that I wanted on the BMW site, I contacted several dealers about the build price and Passport BMW's quote was the best. After talking to William McGhee at Passport about the details of building, purchasing, and paperwork, I felt comfortable going ahead with the deal. He is an easy person to deal with and knows his stuff! All of this was done online and by UPS. I was able to track the build of the car in Germany, transport, and arrival at the dealer. I opted to pick up the car at the Performance Delivery site in Greenville, SC. I haven't picked the car up yet but can't wait to drive around the track there! I'll update after I get the BMW. Woo Hoo!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

bought my X3 last Monday.

by from Takoma Park, MD |

Taric was the salesperson and did a great job. Jeff was the finance manager and helped me to get the car.... I also got a good deal on the vehicle.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Frustrated? Give William McGhee a call.

by from upper marlbro |

I just happened to luck out and in my humble opinion get the best salesman at Passport. William was extremely patient given that it took me about 4 weeks to finally make a purchase. During that time William never got frustrated with and never "wrote" me off as just another customer that was wasting his time. William is so accommodating I really don't know how he had time for all of his customers. Meaning is he this accommodating to everyone? During the buying experience, I never felt pressured, rushed and "ALL" my questions were answered, and if he could not answer the question he would get back to me promptly. The experience was so good, I will be back to see William when my wife is ready to buy her BMW. Go see William, you won't regret it.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Teric is an Excelant Client Advisor

by from Northern Virginia |

No pressure. Direct, very accommodating and responsive, I knew the exact Certified Pre-Owned vehicle I wanted and it was ready to test drive when I arrived at Passport. The experience was surprisingly pleasurable and easy. No one tried to sell me anything -- just answered my questions in a very friendly, courteous, and responsive manner. The finance manager worked hard to find a lower interest rate than my credit union was offering. Ask for Teric when you visit Passport and you will be a happy BMW owner.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(31-40 of 151 reviews)