Passport BMW

4730 Auth Pl, Marlow Heights, MD 20746

New 888-478-5391 New 888-478-5391
Used 888-478-7414 Used 888-478-7414
Service 866-435-0035 Service 866-435-0035

Serving Washington DC, Alexandria, Arlington and Fairfax


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  31-40 of 214 reviews  
5.0 out of 5.0

Passport BMW

by from Alexandria, VA |

Excellent service. Although I was there to test drive an out-of-brand vehicle, the sales rep was very efficient and courteous, as were all the staff.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Passport BMW.......Love them!

by from Upper Marlboro, MD |

I can always count on Passport BMW. Service is always great!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Repair department- Passport BMW

by from Maryland |

Very accommodating! Helped us coordinate with glass company to replace windshield as well as repaired car in an extremely timely manner. Very courteous and friendly staff. Beautiful waiting area and nice snack/meals available.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Amazing Dealership!!

by from Virginia Beach, Virginia |

We live in Virginia Beach and found a good deal on a BMW X3 at Passport BMW. We were hesitant driving the distance since we had only seen the car online. It only had 5300 miles, but you never know! The car was in new condition and it was so worth it to go the distance. BMW Passport rolled out the red carpet, from sales, finance, management, cashiers and even their "Genius" on site to train us on the tech parts of the vehicle. We highly recommend this dealership and it is worth the drive wherever you live. Also, there is an Enterprise Rental Car facility on site, so it was so easy to rent from Enterprise in VB and drop off there. Then we drove our new BMW home. Great experience all around!!!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service, timely and efficient

by from Hyattsville,MD |

I was impressed by Keith Renner, who recognized and greeted me very cordially. He expressed concern about my problem and offered me an acceptable resolution. I waited for the service and it was completed in a timely fashion.

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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service - Pantelis Theofanid Passport BMW

by from Landover, MD |

Arrived at the dealership with the expectation of having a tire repaired. Pantelis at Passport BMW walked me around the car and noticed another issue with a second tire. In addition noticed my fan button was peeling and offered to replace it and the housing loose around my rare view mirror. It is refreshing to see a dealership who's staff understands what customers come to expect with warranty service and are not trying to nickel and dime you through the entire process. Pantelis also recommended my oil change since we were very close to the change due date. I'm not big on writing reviews but these guys really go the extra mile. Much appreciated!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Service

by from Capitol Heights, MD |

I have nothing but good to say about my experiences with BMW since I purchased my vehicle almost two years ago. The personnel are all friendly and courteous. They exemply what good customer service should be. They Care!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience!

by from Virginia Beach, VA |

I enjoyed the purchasing of my new car. I had not purchased a new car in sixteen years! Passport made the experience great. They were helpful and very patient in assisting me. The environment of the dealership was very friendly! I have already recommended Passport to my family and friends!!!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Bought a new Z. What a great experience!

by from Oakton, VA |

Bought a new BMW Z4. What a great experience! Ian lawyer - sales person - and Dave Comfort - sales manager - were fantastic in doing all that was needed to put together an excellent deal for me and making the buying experience absolutely simple and enjoyable. Keith from Oakton, VA

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Regular vehicle maintenance visit

by from Washington, DC |

My experience at Passport BMW is always professional and the service is excellent. My service advisor, Mr. Ray Frye is very knowledgeable & professional. He provided me with all of the services that were perrformed on my vehicle he had it cleaned and delivered by 1:30 on the same day! Now thats some service!

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Shopped for a new car

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Did make a purchase


(31-40 of 214 reviews)