Courtesy Chevrolet

3640 Stevens Creek Blvd, San Jose, CA 95117

Average Ratings

4.6 out of 5.0
27 out of 29 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 29 reviews
1.0 out of 5.0

ZERO after sale service. STAY OUT !!!!

by from San Jose, CA |

Sales team was ok. After sale service is ZERO !!!!! 1. Bought a new Cruze there in Dec, still haven't received license plates. Talked to the customer service manager but didn't get much help. She claimed DMV said the plates are not deliverable because my mailbox is too small. What? I live in a regular single family home. So I asked for paperwork to take down to DMV. Now in July, I still haven't received any paperwork nor any help from dealer. 2. There is a problem with the car that it will lock up the wheel under certain conditions. The first time it happened was 2 months after I bought the car. I called the service manager asking if there is a certain procedure to unlock the wheel or was it due to the stupid OnStar satellite system. Manager said he doesn't know, so sent a tow truck to tow my car. After waiting for 2 hours, the truck came in the the driver just unlock the wheel on the spot and showed me the trick and charged me almost $100. What? The service manager should have told me this to save me 2 hours and $100. VERY POOR AFTER SALE SERVICE. STAY OUT !!!!!!!!!!!!!!!!!!!!!!!

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Customer Service
Buying Process
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Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Corvette Service

by from Mountain View, CA |

My Z06 needed a new battery after seven years and I took my car in to Dennis' team to get a new battery. As usual, they treated the car with care and got the work done fast and without any problems. The waiting area with the Corvette Cafe and wifi is a very good place to get some work done while I wait. Every employee has a positive and winning attitude. I actually enjoy my service appointments, which is not something I could say for any other dealership I've experienced.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service, great people, mediocre detail job

by from Fremont California |

My wife and I love courtesy! Had a great car buying experience. They were able to get us a superb deal in 1 visit, when we had not even come close in various attempts at other places! We also keep getting our car maintained and serviced there, our advisor, Lori Landrum is the best! My only complaint is their detailing, they need to spend a few more minutes on cars. They're minor issues but that's why it's called "detailing".

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

2014 Camaro Service

by from Santa Clara |

Took my new Camaro in for it's second oil service. I told them that I heard a bottom knock in the engine during days when the temp is warm. The dealer could not replicate the knock when the engine was warm. I also learned that my car was down a quart of oil...really, it only has 7900 miles on the odometer. They said it would be documented for future reference. My response is...Find out why the engine burned a quart of oil, and why the engine knocks during warm operations. With all the GM recalls in the news is this NEW problem with the V-6 Camaro engine???

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent experience, would definitely return

by from San Jose, CA |

I had an excellent car buying experience with them. Based on feedback from my friends and relatives who have purchased from here in the past, I knew exactly the numbers I wanted to pay. With very little back & forth, we decided on the price and had the deal done. I was helped by Valerie, who I would definitely recommend in the future. They have a HUGE selection of Volts, so this is the place to go if thats the car you're looking for. Because I had some specifics for the car I wanted, I compared their price with other dealers. Surprised to see that few other dealers could match their price.

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Los Altos, CA |

I went to Courtesy Chevrolet to address an engine light on indicator for my Chevrolet Sonic. It turned out that there was the engine coolant thermostat heater control circuit malfunction. The service advisor, Mr. Leo Yi, did an excellent job of taking care of problem to my complete customer satisfaction. I have always been impressed with the manner and speed in which any problems with my vehicle have been addressed. I have been very happy with my Chevrolet Sonic to date, even though this malfunction occurred and was quickly corrected.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good Price, true to their word.

by from Pleasanton, CA |

Ceasar Martinez took very personal and effective care of us from the moment we first visited your front lot. He followed up on every promise and request. Quick and efficient - it would be nice if you could work him seven days per week. Thanks, Bob Beebe C-7 owner. P.S. I haven't dealt with Courtesy Service yet but I know Ceasar will look out for me if needed.

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My Chevy service shop

by from Pleasanton |

Since my 1st visit of repair a few years ago, I had all my service/repair done here (my work place is <10 miles away). The service engineer and technician are knowledgeable and friendly, and the price is reasonable, considering the quality of dealership work. In short, this is a place I can trust.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Good friendly service department

by from Campbell, CA. |

Had the Courtesy Service department change oil and rotate tires as well as a multiple maintenance check.

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Not Applicable
Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service and friendly staff!

by from Redwood City, CA |

The staff at Courtesy Chevrolet made a world of difference in getting repairs done to my car. They are friendly and extremely detailed and helpful! The mechanic working on my car even brought me out, while my car was up on the rack, to show me the repairs he did along with some other things that I didn't even know were wrong with my car. When I emailed the mechanic to ask a question or get an ETA, he quickly responded and was very thorough and kind in is his reply. A BIG thank you to Dennis (service advisor), Darren (mechanic), and Marcy (customer service) for making it a pleasure to have my car serviced at Courtesy Chevrolet!

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 29 reviews)