Big Valley Ford Lincoln

Big Valley Ford Lincoln

3282 Auto Center Circle, Stockton, CA 95212

New 877-691-8290
Used 877-681-2965
Service 877-719-0725

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Average Ratings

4.9 out of 5.0
649 out of 645 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 646 reviews

Featured Review

5.0 out of 5.0

Great Service

by from Stockton, CA |

The service that I received on December 5, 2014, in the service department for the 37,500 mile checkup on my 2011 Ford Edge was outstanding! My car was done promptly, as I told them that I was from Lodi and had someone bring me in to Stockton and was wondering if I could pick it up as soon as possible. My service rep was also very helpful in explaining a part that I wanted to order. All in all, excellent service! Job well done!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Big Valley Ford Lincoln responded to this review

December 10, 2014

Michael, We are happy to hear you had a pleasurable service experience! Customer satisfaction is our top priority. Thank you for your business. - Jesse Alvarado, Service Manager

5.0 out of 5.0

Good job

by from Stockton, CA |

Great service. Good quality service and customer service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

RICHARD MICHELSEN FORD ESCAPE 2011

by from Stockton, CA |

AFTER GETTING ALL THE BUGS OUT OF THE ECAPE 2011 I'AM HAPPY SO FAR, I REALLY DON'T DRIVE THE CAR THAT MUCH SO I HOPE IN THE FUTURE IT'S GOING TO BE OK. I WOULD LIKE TO SAY THANKS TO MICHAEL LUNA - DAMION CASTRO - JOE CAPPALLA - AND JESSE ALVARADO FOR THEIR SERVICE THEY ALL DID A GREAT JOB. THANKS AGAIN RICHARD MICHELSEN

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Mrs. Priscilla McGregor

by from Stockton, CA |

It was a recall notice and when I called to make an appt. it was handled quickly and I was pleased with the service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Exceptional Service Department!

by from Stockton, CA |

We always get exceptional service at Big Valley Ford. They are very efficient, organized & courteous.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

ford srvices

by from Stockton, CA |

friendly and reliable, excellent service and excellent experience, timely and professional

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Consumer

by from Stockton, CA |

Charles went out of his way to accommodate our specific requests in a Ford truck. He spent all the time he needed to make us happy. He's a superior representative for Bay Valley Ford. We have already referred a friend to him. Sharlane is also a great person. We are about to move and she is working with me to expedite the DMV documentation. Thank you also to the finance manager who helped. us. Thank you all, what a great team!!!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic Service Department

by from Stockton, CA |

While we had a bit of a rough start immediately following the purchase our Lincoln MKS - things have definitely improved! Your service department is a pleasure to deal with, Tammy Kanagy and the rest of the staff are very attentive, keeping us up-to-date on the progress of our service. The waiting room is comfortable and, although I usually don't partake, there are refreshments available. Thank you!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Ooooo

by from Stockton, CA |

Service was completed, in the time frame, the Service Person stated.

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Came in for service or repair

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5.0 out of 5.0

GREAT SERVICE

by from Stockton, CA |

MY SERVICE GETS BETTER EVERY TIME I BRING MY F150 IN FOR ANY REASON. THANK YOU, RAY CORREA SPECIAL THANKS TO JESSIE!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Always pleasant staff

by from Stockton, CA |

Enterprize car rental needs some help!!! When repaired MKX didn't ck to make sure rear camera OK and my ck rear back up system keeps popping up.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 646 reviews)