Big Valley Ford Lincoln

Big Valley Ford Lincoln

3282 Auto Center Circle, Stockton, CA 95212

New 877-691-8290
Used 877-681-2965
Service 877-719-0725

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Average Ratings

4.9 out of 5.0
1018 out of 1015 people recommended this dealer.
Customer Service
Buying Process
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  1-10 of 1015 reviews

Featured Review

5.0 out of 5.0

Great Service

by from Stockton, CA |

The service that I received on December 5, 2014, in the service department for the 37,500 mile checkup on my 2011 Ford Edge was outstanding! My car was done promptly, as I told them that I was from Lodi and had someone bring me in to Stockton and was wondering if I could pick it up as soon as possible. My service rep was also very helpful in explaining a part that I wanted to order. All in all, excellent service! Job well done!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Big Valley Ford Lincoln responded to this review

December 10, 2014

Michael, We are happy to hear you had a pleasurable service experience! Customer satisfaction is our top priority. Thank you for your business. - Jesse Alvarado, Service Manager

5.0 out of 5.0

AT&T Fleet Lead

by from Stockton, California |

Great customer service, fast and friendly thank you very much

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

lost new car smell

by from lodi, california |

We were happy with our service writer,our only complaint was for some reason they brought it among themselves to spray air freshener in our new 2015 Ford Edge which broke my wife's heart she now lost that new car smell, the car only had 1600 miles on it.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Customer is first

by from Stockton, CA |

2016 MKZ. I was really hesitant at first, but Martin Esparza was helpful. He told me what would be beneficial for me and was open and honest. I really felt that the customer is first at Lincoln. Everybody was professional and polite.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

owner

by from valley springs, california, 95252 |

had my ford escape serviced,the work was done in an expertly manner and I was out of there in less than 2 hours. very pleased.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Ford Fiesta/Not happy

by from Manteca, CA |

I own a white 2013 Ford Fiesta SE which I purchased for my daughter. Ever since I purchased this vehicle it has had many problems but mostly with the transmission/clutch. I have been in for service over 6 times. The transmission/clutch has been replaced twice. Each visit the car is fixed for the initial few months and reoccurs again. The staff do accommodate me each time but I get the vibe that they are tired of me coming in over and over for the same problem. My main concern is long-term. I realize that once I reach the 100k mark that I'm on my own with no warranty from Ford. It seems as if I've purchased a disposable car? I thought I was buying my daughter a reliable/economical starter vehicle. This car is paid off and I didn't imagine it would only last 3 years. I have contacted a lawyer to seek legal action.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Ford Escape Service

by from Stockton, California |

2014 Ford Escape. Service was good and yes the staff is very friendly and helpful.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from stockton, ca. |

Very good all the time couldn't ask for a nicer group of people.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Fast Service

by from Stockton, Ca. |

Very fast service. Nice People. Free coffee & muffins for all the customers. Nice experience

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Extremely satisfied

by from Ripon, ca |

Extremely satisfied with all aspects of this repair.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

phenomenal establishment

by from Stockton, CA |

Staff was excellent! I love coming to big valley ford for all of my services. Amazingly friendly and efficient.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 1015 reviews)