Honda of Lisle

Honda of Lisle

4475 Lincoln Avenue, Lisle, IL 60532

New 888-614-0394
Used 888-614-8069
Service 866-974-9003

We'll make it worth your while to come to Lisle!

Average Ratings

4.2 out of 5.0
27 out of 34 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 34 reviews
2.0 out of 5.0

Poor follow-up in service depart. communication

by from Chicago |

I suggest anyone looking to buy a car also look all the SERVICE reviews of any dealership to see what happens after the sale. That?s when the buck stops, for me. I enjoyed Josh as my salesperson but the department was non-responsive with my follow up questions about my warranty and they came across as annoyed, dismissive and I asked what I thought was a simple question via email (after, mind you, I completed the OEM survey) and one person (Carolyn) copied the other (Gus) who promised to follow up. Two weeks----no answer, ask again no answer. Original person (Carolyn) put it off on the second person again (Gus). I even ended up emailing the dealer manager (Jeffrey) from their website. To no avail. Then the following week, I called the service manager (Mike) ... Gosh...he was annoyed (or super busy) said he would call me back. Instead of Mike calling back, original sales person ended up addressing my question. What they don't seem to realize is that this could have been an opportunity for them to educate me on my warranty and who I should expect to get the answers from. Instead, I was passed around like a like a ten-year old fruitcake (or something else which I cannot mention). Now this took about 3-4 weeks to come to fruition. I think it was a total lapse in customer service for me to have to go through all of these hoops. The question I have was about my warranty and they referred me back to my sales rep over 3 weeks later! Clearly, that don't care, but they did me a favor. I'll take my service and repair back to my city. I personally don't mind driving far for good service but if I'm treated like people crap by people could care less. I'm done.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Worst customer service

by from Chicago, IL |

I am appalled at the customer service I received from this dealership, especially from our salesman Mike D. This was the first dealership that I began my search. The salesman that originally started to help me was your typical cars salesman - asked me if my mother (who is CLEARLY my mom) was my sister, told me that he knew I didn't want a certain color because "he could just tell" and made several comments on how "cute" and "cool" this car was (trying to connect with me on a younger level?). Long story short, I went to another dealership and my final decision was similar cars at dealership #1 (lisle honda) and dealership #2. When my mother and I returned to Lisle Honda to talk numbers, the salesman asked us to wait while he finished up another car sale. That is fine and we were happy to wait our turn. When Mike D. returned and we began to talk numbers, Mike D. said that his sales manager and the finance guy were too busy "selling cars" to deal with me - I was only "talking about" buying a car. The customers who were actaully buying cars took top priority. So we were only dealing with the salesman Mike D. - who has no authority or power to dictate price for the extended warranty or percentage. Mike D. would talk down to us and then go back to "talk to" his guys. Each time he came back to us, Mike D. could provide ZERO solid evidence that he spoke to anyone - he could not give a solid percentage or a solid monthly payment. He kept reiterating "this is all I can do" and "your credit score won't get you anything". As a single female buying my very first car, this is the worst possible way to go about dealing with someone who will surely be back for a car upgrade in a few years when I have children or with my husband to purchase a new Honda for him. When Mike D asked about the deal from the other dealership, I was very transparent with him as to what they quoted me IN WRITING. Mike D. stood up, callled me a liar and told me "there's the door and there's the door. Pick one." I was simply showing him what the other dealership quoted me - monthly payment, percentage and extended warranty breakdowns as well. Mike D. still had yet to provide me with any details like this for the car I was interested in. Mike D. then told me loudly for the entire car dealership to hear "I'm not wasting my time with you. I'm leaving." Mike D. never returned to our table. My mother and I asked to speak with the sales manager who was extremely nice and very apologetic. Since Mike D. took all of our paperwork with him (or hid it?), the sales manager could also not provide us with solid details for our possible purchase. I made it 100% clear that I was looking to buy this car today. The silver lining is that we did go back to the other dealership to buy that car... and my mother ended up buying a new Honda as well that day. 2 cars for 2 ladies. Way to blow it Lisle Honda! You have lost my trust and my business for life.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

why waste your time

by from algonquin |

what a waste of time- called ahead to view a 2010 mazda- asked to have it pulled up. got there and a new salesmen was assigned to me. 1st question "What brought you hear today?" Ok he;s either slow or new- test drive really liked car- got back to dealership-after a very short round the block type test drive- asked him to check my van for trade in and I'd like to take it out myself for an extended ride. thought I was going home with a new car. He said no that's not allowed. WOW- really - other dealers ask me to take the car home. Honda Lisle no way. I called later to ask about why - and was told I needed to schedule a private test drive. I thought that is what I did when I called earlier in morning to test drive. Really poor customer service- they don't seem interested in selling cars. Lucky for me I can go on CARS.com and find another

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

The place to buy!

by from Wheaton IL |

This is my first Honda, though not my first new car purchase. My experience with this dealership was an excellent buying experience, and I would definitely recommend Lisle Honda to anyone interested in buying a car. My experience was positive from the moment I walked through the door to the dealership for the first time, to the last moment as I drove way in my new car, confident in my decision to make this purchase at this dealership. I had started my search at a competitor and ended with my purchase here...it began with helpful people from the online response team before I set foot in the dealership with an instant competitive quote and a set appointment time, to the sales person, Orlando Johnson. Every part of the experience was straight forward, without pressure, friendly and efficient, from beginning to end. I'd be remiss to not add that financing through this dealership was the most efficiently handled I have ever experienced. I would highly recommend visiting this Honda Superstore. This dealership has a great team to work with - ask for Orlando!!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Dealership and #1 Sales Associate ("Z")

by from Plainfield, IL |

In all of my years of vehicle purchases, I have never met a more helpful and friendly sales staff than what I experienced from Honda Superstore of Lisle. I narrowed my choice down to one model at three different dealerships, and I decided to purchase this 2011 Mazda CX-9 from Honda Superstore of Lisle. Zahid ?Z? Ali (sales associate), was the main reason in my purchase of the CX-9. No anxiety from high pressure sales techniques, and an honest sales associate made it a ?no brainer? for me. I felt much more comfortable with ?Z?s? personality than the other salesmen at the other (Mazda) dealerships. Any questions or concerns that I had, ?Z? was able to answer them quickly and professionally. I cannot say enough positive things about Mr. Ali and my entire experience with Honda Superstore of Lisle. In the future, (when I am looking to purchase another vehicle), I will definitely go to Honda Superstore of Lisle for that purchase. I would recommend that anyone who is interested in buying a new or used car to ask for ?Z? Ali at Honda Superstore of Lisle.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Honda Pilot 2011 from Mr. Sager at Honda of Lisle

by from Lisle, IL |

We purchased a 2011 Honda Pilot from this dealership. Our salesman Mr. Sager was very helpful and did all he can do to make sure we leave satisfied and with the truck. He answered all of our questions and concerns and really made the whole purchasing experience pleasant. We highly recommend him for anyone looking to purchase a vehicle as he is reliable and trustworthy as well. Said Elkhatib

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

We purchased a 2011 Honda Pilot from this location

by from Lisle, IL |

We purchased a 2011 Honda Pilot from this dealership. Our salesman Mr. Sager was very helpful and did all he can do to make sure we leave satisfied and with the truck. He answered all of our questions and concerns and really made the whole purchasing experience pleasant. We highly recommend him for anyone looking to purchase a vehicle as he is reliable and trustworthy as well. Said Elkhatib

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent, easy car buying process with Orlando!

by from Chicago, IL |

I saw a certified used Honda Pilot in the colors/options I was looking for on their website. I called to make an appointment the next day to come in and look at the car. Once I arrived, my customer service was great! Orlando Johnson was my salesperson and excellent from start to finish. He had the car waiting for me when I arrived. He took me on a test drive to show me all the various features and see how I liked the vehicle. When we got back, he allowed me to take my time in deciding if I was going to make the purchase. Orlando was laid back, easy going, and not pushy at all. The negotiation process was quick and they gave me their bottom line without hassle. I feel the price they gave me was fair (under KBB fair market value) and I felt comfortable making my decision that day. The Pilot I purchased needed a few touch-ups of paint on the outside since it was used, so Orlando arranged for the service department to have it done the following day. The service department did an excellent job buffing/waxing/and completing the touch up paint. I would highly recommend visiting this Honda dealership. In my Pilot search I visited many Honda dealerships in the city of Chicago and surrounding suburbs- and found this particular sales team to be the easiest to work with by far.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Paula's Excellent Experience!

by from Glen Ellyn, IL 60137 |

I recently purchased a Certified 2012 Honda Accord SE and overall was a great experience! The sales rep (Orlando Johnson) was very polite and helpful, He let me take my time and helped me with every question I had. He was very informative, excellent listener and made sure to exceed my expectations and fit a car into my budget! Never thought obtaining a car could be enjoyable!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Glen Ellyn, IL |

Just purchased a 2014 Crosstour. Went to the dealership to purchase a preowned. Could not find the vehicle I wanted. The salesman, Mike Dalpino , helped enormously. Showed me a special promotion from Honda on a new Crosstour . This vehicle had everything I wanted . The financing specialist , Vic Vibhakar, helped with an amazing deal. Very happy with the complete experience. If you wish to purchase any vehicle new or preowned, go to this Honda Superstore in Lisle and ask for Mike!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 34 reviews)