Stevenson Direct.Com

(5.0) 1 Reviews

5911 Market St, Wilmington, NC 28405

Used 910-202-4666

Average Ratings

5.0 out of 5.0
1 out of 1 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1 of 1 review
5.0 out of 5.0

Excellent place to do business,

by from Myrtle Beach, SC |

Bought a car here, Morgan Stout was my go to guy and Art Allen was the Sale Manager. Very Atypical car buying experience. No autogenerated phony emails after one visit. VERY patient with someone who made an accepted offer then took weeks to make the sale on a different car. I found if you do your homework and make a fair offer they will be just as fair. They offered to pick me up in Myrtle Beach to look at a different car I selected at their Acura Dealership. They brought it over and I found a way up there and made the deal from test drive to F&I in 45 min. No pressure ever. Morgan kept in touch and I felt Morgan sincerely wanted me to get what was best for me even if it was not there. I started shopping a few weeks ago there as one of my stops. I did not get pounced on like most dealerships. All the sales guys were very homespun and personable. They made me want to do business there because of how THEY did business. Even the "tower guy" sales manager Art was very accommodating and patient. No "What can we do to make you buy TODAY BS" I was ther about four times before I finally bought a car they had that met my needs. . Used car dealerships in Wilmington are well worth the drive. Myrtle Beach dealers don't realize they do not live on an island.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Stevenson Direct.Com responded to this review

February 27, 2014

TomMB, We sincerely appreciate your review of our Stevenson Direct store in Wilmington. We strive to deliver excellent customer service and to treat people with courtesy and respect as they are researching and shopping for their next vehicle. We understand that a vehicle is frequently the 2nd largest purchase many Americans make and that taking a consultative approach is critical to customers feeling comfortable and informed. Thanks so much for making the trip up from Myrtle Beach and allowing Stevenson Direct to earn your business and thank you for sharing your experience. - The Stevenson Direct Team


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