New City Nissan

2295 N King St, Honolulu, HI 96819

New 888-220-7359 New888-220-7359
Used 888-331-4598 Used888-331-4598
Service 888-489-9414 Service 888-489-9414


Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 301 reviews

Featured Review

5.0 out of 5.0

First Rate Dealership

by from Honolulu, HI |

I have never been disappointed when dealing with the sales, service, etc. staff at New City. Everyone has been friendly, courteous and knowledgeable.

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  • Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

New City Nissan responded to this review

December 23, 2015

Stanley, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Please come see us for any future needs! Thanks again. Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


5.0 out of 5.0

Great service, professional staff

by from Honolulu, HI |

Everyone was very polite and professional. Car was ready when promised. The work that was done was explained in detail. I received several reminders to schedule the work which was helpful because of my crazy work schedule. If not for the persistent yet pleasant reminders, I may have put off having my car serviced.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Honolulu, HI |

The service I got done was quick, which I liked because I hate waiting. And the workers were nice as well.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

clean facility

by from Hon. Hi |

The waiting was comfortable in your lounge. Water and coffee was made available, thats a plus. Why did my review needs to be twenty words?

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

New City Nissan responded to this review

May 28, 2016

Yvonne, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


5.0 out of 5.0

Great service and very clean facilities

by from Honolulu |

The service was very customer focused and courteous. My Service Consultant was thorough, knowledgeable and explained what was serviced and the condition of the car. The waiting area was very comfortable and pleasant.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

New City Nissan responded to this review

May 28, 2016

We appreciate your marvelous feedback, Kendric. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


5.0 out of 5.0

Great Service

by from Kalihi, Hi |

Service Advisor John was very helpful and quick with his assistance. He made sure to keep us in the loop while we waited.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very good service

by from honolulu, hawaii |

Friendly and accommodating, staff made you feel at ease always updating you of the progress of the service, facility is very clean

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

New City Nissan responded to this review

May 28, 2016

Richard, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


5.0 out of 5.0

excellent service

by from Honolulu, Hi |

always enjoyed service and personal thats why within last 4 years all six cars we purchased are nissans and probably next few cars will be nissans too

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Shopped for a new car

Does recommend this dealer

Did make a purchase

New City Nissan responded to this review

May 20, 2016

Hi Daniel and thank you! We can't tell you how much we appreciate your customer loyalty! We thank you so much and make sure that you've liked us on Facebook to get great specials! Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


5.0 out of 5.0

Repair job

by from Hon. HI. |

I found this service experience to be very courteous, helpful..like the extras like the bottle water and the washed car

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

New City Nissan responded to this review

May 20, 2016

Pamela, thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


5.0 out of 5.0

great service, clean environment, friendly people

by from Honolulu, HI |

Service advisor Ralon Gella is very pleasant and knowledgable. I will absolutely bring back the car to him. Thank you Ralon and Nissan for the always Great Service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

New City Nissan responded to this review

May 20, 2016

Maria Leticia, thank you for the awesome feedback! You're right, Ralon is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he and the rest of our team were there to provide you with great service. Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


(1-10 of 301 reviews)