Ourisman Chrysler Dodge Jeep Ram

Ourisman Chrysler Dodge Jeep Ram

12430 Auto Dr, Clarksville, MD 21029

New 888-554-8871
Used 866-690-8209
Service 866-563-7231

You always get your way at Ourisman everyday!

Average Ratings

4.6 out of 5.0
56 out of 63 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 63 reviews

Featured Review

5.0 out of 5.0

Happy Jeep Buyer

by from Severn MD |

At age 55 this was the best expeience at buying a Jeep I have ever had. My salemen Jason Kerr was the best. He searched to find a jeep for me and eneded up going up to PA to find one that had everything I wanted. He delivered on everything he said he would and when he said he would. He and Orisman made the entire process very easy. I would highly recomend the Clarksville Orisman team to anyone looking for a new car, truck or Jeep. We went there with a loan from our credit union with 1.99% intrest rate and they found us a loan with 1.64%. WOW Thank you Jason for everything you did for us.!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Great Service

by from Scottsboro, Al |

We have been searching for a Dodge Challenger silver and black "Shaker RT" for a while. After a nationwide Internet search, we located the car at Ourisman in Clarksville MD. I called the dealership and was immediately assisted by Gregory Guy!! He was very helpful with everything!! He put the deal together for me. After he realized that I was 10 1/2 hours away he emailed and texted everything I needed. I thought about flying in and Gregory offered to come to the airport to pick me up. I called back the next day and Gregory was off so I was assisted by John Delio. He also helped with the additional information I needed. After spending time with both of these sales consultants over the phone, I felt confident enough to make the 10 1/2 hour drive that same day. Our excellence service was continued after arriving at the dealership. John finalized the process. We were then handed over to the finance manager, Dana McGriff. Mr. McGriff was outstanding as well!! He was able to find a lower financing rate for me. The service we received was stellar!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Dodge Ram 2500 purchase

by from Elkridge, MD |

Excellent experience and all were very helpful starting with my sales rep Brandon James. I recommend this dealer highly

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

OUTSTANDING

by from Silver Spring , Maryland |

My salesperson is professional ,non pushy ,friendly , courteous and respectful. My fiancÚ person is understanding , informative , knowledgeable and precise. This is the third vehicle I have purchased from the Orsisman family of dealers I would not hesitate to recommend them to you family and friends ! JOB WELL DONE THANK YOU ALL Glen H. Klag

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chrysler Dodge Jeep Ram responded to this review

April 24, 2015

Mr. Klag, Thank you for your business. Your feedback is very much appreciated! Levi Haslup VP/GM


5.0 out of 5.0

My Jeep Cherokee limited purchase

by from Great Mills,MD |

The salesmen (James Dorsey) that assisted me with my purchase did an outstanding job. He and the other employees that were involved with my new vehicle purchase were very curtious, polite and helpful with my entire experience at Ourisman dealership. The jeep I purchase had a discrepancy and with there "Can Do Attitude", they corrected the situation without hesitating. I have no negative comments for none of the employees, that were involved with my purchase and Jeep maintenance. I think the employees should get a pay raise for the outstanding and wonderful job they did with my experience with this dealership. I would and will return to this dealership for other vehicle purchases. I will also recommend this dealership to friends and coworkers. I am going to send them to James Dorsey, because of the wonder experience I had purchasing my vehicle with him. James Dorsey was on point the entire purchase. He answered all questions I presented to him with honesty and integrity.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chrysler Dodge Jeep Ram responded to this review

April 22, 2015

Thank you for your business. We appreciate it very much! - Levi Haslup VP/GM


5.0 out of 5.0

SRT Challenger Hellcat

by from Mount Airy, MD |

his is my second car that I have purchased from Jason Kerr at Ourisman, bur this particular one was very unique and special for me. Jason Kerr and Justin Chenoweth went the extra mile to ensure that the experience was well worth the wait. My first time ordering a new car (SRT Challenger Hellcat) which for me is really a once in a lifetime event. So being a ?Car guy? I left specific instructions as to what I wanted when the car arrived. Not only was it followed those requests to the letter they proactively went over the vehicle and took the appropriate steps to get a solution prior to me stepping foot into the dealership. Great communications, honest answers all resulted in an amazing experience. Everyone was very supportive and allowed us all the time we wanted to get pictures, inspect the car and test drive the car. Finally we went to see Dina Marshalek to get the paperwork handled. My advice is to at least let her work the finance side for you even if you have financing in hand, she is well networked and if anyone can get a better rates Dina usually can. Finally the last part I would to bring forward. There are many dealers who are marking up cars, particularly Hellcats and Vipers. Not here. MSRP. Pretty incredible considering many dealers are tacking on 20 to 30K dealer addendum's. On my previous purchase they did worked with me on the price. So no price gouging. So if you asked would I go back to buy again? Without a doubt and twice on Sunday.

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Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chrysler Dodge Jeep Ram responded to this review

March 28, 2015

Scott, Thank you for your feedback and loyalty. Your satisfaction is paramount and we will do our best to retain great people so they can provide great service. Respectfully, Levi Haslup VP/GM


5.0 out of 5.0

Great vehicle purchase experience

by from Eldersburg, MD |

This was the fastest, most painless auto purchase I have ever made. I dread buying a car because of all the drama - the back and forth between the manager and what can be done for the price while you sit around forever getting frustrated. There was none of this at Ourisman. We came in and were greeted by Jason Kerr (awesome guy), got the price we wanted right away, signed the paperwork, and were out of the dealership in an hour. My husband kept saying, "just wait, there will be something that comes up". Nothing ever did - no drama. We were shocked when they brought the car around full of gas saying thanks and here you go. And the price beat anything we saw elsewhere. Before going shopping, we did a lot of research online. We went to several dealerships because of low prices advertised online, but found that we could never come close to that advertised price. There were always qualifiers we didn't have like both already purchased AND leased a vehicle from that dealership (who has that and needs another vehicle?). We then went to Ourisman Jeep, once again because we found a price online that was less than other places. To our happy surprise, we got the low price we wanted - which was far less than other dealerships. Jason, our salesperson, was extremely helpful. We wanted a car that we really couldn't afford, and so we test drove a smaller vehicle that we didn't like as much. Jason found a way for us to get our dream car at the price we could afford without being pushy or trying to force us into something we didn't want. It was great. I can't say enough good things about my experience at Ourisman.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chrysler Dodge Jeep Ram responded to this review

March 28, 2015

Thank you for taking the time to provide your thoughts. We will continue to train and improve so that we can continue to exceed your expectations. Enjoy your new car! Sincerely, Levi Haslup VP/GM


5.0 out of 5.0

Tremendous Service!!!

by from Clarksville, MD |

From beginning to end, Sherwin's customer service was tremendous. His enthusiasm for getting me in the vehicle really made me feel good about my purchase. He walked me through every last detail on my new 2015 Dodge Charger and ensured that I knew about every feature. By far the best customer service I've ever received at a dealership. I will definitely recommend this dealership to anyone I know that's in the market to buy a vehicle. Overall, you guys have an outstanding team and I really appreciate the service!!

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chrysler Dodge Jeep Ram responded to this review

March 28, 2015

Thank you for your insight and endorsement. Sherwin and Jason strive daily to ensure their clients are satisfied. I'm glad to see their dedication pays off and they are building relationships instead of just selling cars. Respectfully, Levi Haslup VP/GM


5.0 out of 5.0

new Ram truck

by from Germantown, MD |

Very nice, professional and exceptional sales experience here. From the minute I entered the dealership, I experienced a professional and courteous staff, my hat's off to Sylvia Jeffers, who was extremely friendly and professional. I will and would recommend this dealership to friends and family. Also Daniel and Jeff were very friendly and helpful. KW

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Customer Service
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Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chrysler Dodge Jeep Ram responded to this review

April 22, 2015

Enjoy your new Ram! We appreciate your feedback and your business very much. - Levi Haslup VP/GM


5.0 out of 5.0

Great Service

by from Ellicott City MD |

I own a Jeep and when it needs service, I always ask for Dwayne Bridget. He explains the repairs and patiently answers all my questions, so I fully understand what must be done. He has great customer skills and never tires of my questioning, even showing the issue on the service floor and meeting the mechanic, before any work is done. Maybe that explains why next month my Grand Cherokee will be 10 years old and is still climbing hills and plowing through the snow! And now even my sister takes her new GC to Dwayne.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Ourisman Chrysler Dodge Jeep Ram responded to this review

April 22, 2015

Dealer BaltimoreColts, Thank you for your kind words. It is truly special when a client will take time out of their day to share their experience. Dwayne has a great following here and it continues to grow. Your endorsement and referral is greatly appreciated! Levi Haslup VP/GM


5.0 out of 5.0

Excellent Car Buying Experience

by from Columbia, MD |

Our car buying experience was easy and enjoyable! Rich Lafleur was an excellent salesman. He was very knowledgeable, patient, and friendly..one of the main reasons we purchased our new Durango from Oursiman. We are very happy with our new car and would recommend Oursiman to family and friends.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ourisman Chrysler Dodge Jeep Ram responded to this review

April 22, 2015

Thank you for your business and I hope we see you in service for a continuation of your great customer experience. - Levi Haslup VP/GM


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