Mercedes-Benz of Salem

Mercedes-Benz of Salem

2405 Commercial St. SE, Salem, OR 97302

New 866-529-1607
Used 877-334-3038
Service 877-211-7513

Average Ratings

4.0 out of 5.0
4 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews
1.0 out of 5.0

Terrible Dealership - Terrible Service Department.

by from Oregon |

I just have to express how extremely disappointed and shocked I am by the absolutely poor service provided by this dealership. This is my first trip to a dealership since I purchase my new C Class and the service department not only seemed apathetic but the entire experience was far, far below what I would expect from a "luxury" car company. I had to return (hour drive) 4 different times for 2 separate jobs because apparently it's not critical to do something right the first time. And then to top it all off - there are noticeable little white chips in the hood of my car that were not there prior, approximately 14 of them. I was told "the rain would wash them away". lol After returning for the 4th time, I was simply told that they could not help any further. They said sorry about the chips in your hood but there's nothing more we can do. I was shocked they let me leave dissapointed like that. I was so deeply saddened by this experience that I created an account to review this "luxury" dealership. I will do my absolute best to avoid this dealership although it's the closest one to me. I called Mercedes and they said each dealership is independently administered and they uphold their own standards. I purchased a Mercedes SPECIFICALLY because I was told the service was the best around. WELL, it's not. It's terrible (at this location anyways) and the experience was so bad that I wish I could get rid of this car. Really, I do. Cmon guys. If you're reading this, you really need to elevate your standards and at least pretend to care.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

Example: Great service, clean facilities

by from Salem oregon |

great mechanics in customer service.

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellance in service

by from Keizer Or |

I recently had my SLK32 AMG serviced at Valley Motor Co. I was blown away by how much the service tech knew about my AMG,I would recommend this dealership to anyone that owns a AMG !!!! Thanks again Shawn P. Anderson

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Car Purchase and Service

by from Salem, Oregon |

Excellent buying experiance. The salesman went out of his way to make the purchase of our new Acura TSX a great experiance for us. Their follow-up sevice has been timely, and priced right. I recommend Acura of Salem for your next new car. You will not be sorry. Sincerly, Steve

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service!

by from Dallas, Oregon |

Always get the best service. Treated like royalty in Salem. Go figure.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-5 of 5 reviews)