Withnell Dodge RAM

2650 Commercial St. SE, Salem, OR 97302

Used 866-407-4819

Average Ratings

4.6 out of 5.0
9 out of 10 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-10 of 10 reviews
1.0 out of 5.0

Poor Service

by from Salem, OR |

I have a Dodge Ram and needed to know the torque specs for the OEM 20" rims. I called in to the service department and after the nice lady on the phone came back from asking the service technician my question, she said he told her I could as easily find that information out on the internet. I couldn't get an answer and this is supposed to be a Dodge dealership?!?! If I wanted to search the web, I would have. For an answer as simple as mine should have been, it has totally turned me off to this dealership. If they can't answer a simple question like torque specs, and tell me to go look it up, what kind of service are they going to give you on anything else? Number one rule of customer service, never tell the potential customer to "go look it up". Pathetic.

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Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

A big help with service led to our car purchase

by from Beaverton OR |

We had our truck towed in for service.No car rental places were open on a Sunday so the manager was calling around to try to find a loaner or what our other transportation options were to get back to Portland. While I was wandering around the lot I saw a used Honda Element so asked about pricing. The dealers were friendly, informative and extremely helpful by providing us with different options. They knew we were in a bind but didn't pressure us to purchase or commit one way or another. At other dealerships, the whole process breaks down once you hit the finance department but it didn't at Withnell - again, courtesy & respect, providing and explaining information & options. I wasn't planning on buying a car - and really hope not to need to for a long time but I'd certainly go back

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Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fast Lane Oil Change

by from Keizer, Oregon |

The coupon for oil change at $17 brought me in and the service was fast & excellent! I like the fact I didn't have to go thru service dept with a long wait & did the Fast Lane Express service.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fastest Dealer Oil Change Ever

by from Salem, OR |

I was pleasantly surprised by the speed at which my last oil change was performed. I went with my laptop, figuring I would get some work done while I waited. But, I barely got it booted up when the service tech came in with a report on my car and informed that it would be about 5 more minutes.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

30 minute lube and oil

by from Salem, Or |

Fast greeting, friendly, efficient. Vehicle returned clean. Facilities in good order. Done on time.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My wife's 2003 Dodge Durango

by from Salem, OR |

Dear Sir(s), I brought my wife's vehicle in for a lube, oil, and filter service on 05/19/2011. Although I was in a hurry,I was met with fast and friendly customer service. Maurico and his team did an excellent job. They not only completed the lube, oil, and filter service quickly but also found three other minor repairs and pointed them out. I appreciated their thourough inspection.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

oil change

by from Scio, Or |

I was very happy to get my oil changed on Saturday at Withnell. We have gone there for years, but now with Saturday appts. and Express oil change it is nice. They will not only change the oil, but ask if you need anythings else like your windshield wipers changed, or your tires rotated. And, they send me coupons in the mail. You can get every 5th oil change free and a free car wash.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Oil Change

by from Salem, OR |

Withnell has a new service allowing a customer to drive in and have their oil changed without an appointment. I tested their service out today and the work was completed within 30 minutes.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service

by from Salem, OR |

I bring my 2008 Ram pickup here for all of the service. They always do a great job, stick to their promises and are extremely friendly. I love this dealership!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Withnell Service was great.

by from Salem Or |

Thank you Byron Otteson and Withnell Dodge Service Department for doing such an outstanding for me. I was purchasing a used vehicle from a friend for my son and wanted to have it looked over. Byron got me right in and had the vehicle inspected and road tested within an hour. Thanks for your help! We bought the car! Gayle C.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 10 reviews)